Capel Coch Spa Hotel

"The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free. "

"Fantastic location overlooking the water. Duchess room was superb - great view and feature bath in the window. Hotel is a castle type property. Good good too. Staff very helpful and friendly"

"The exterior of the building was disappointing at first look though parking was great, lots of space , our room was spacious and suitable for a disabled person, lots of bars in the bathroom for safety though we are able bodied. The room was clean and bed was comfortable it even had an ironing board. The staff were very friendly and gave help on places to visit . We will visit again."

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