6/10 一般
michelle
与配偶出行
2024年06月7日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The room we were given had a king bed. The Millennium room" The mattress was well and truely past it's useby date, I'd say by 10 years. Appearance the bed had a huge dip in the middle. Sat on the side of the bed. There was no way we were sleeping on this bed that night. We felt all the way down to the wooden bed base! Telling the young girl that checked us in about the lack of mattress she appeared dumb, I don't normally work in accommodation side. She rang the manager and we were given another room " The Bute" the bed was fine.
A review going back December 2023 had the same view about the mattress.
I don't for the life of me understand why a mattress like this would still be in use. The only reason is that no care has gone into the accommodation side. The pub meal was so so, and the staff were not enthusiastic. They asked if we had a booking and when we said we were staying here they sat us. Said they were running out of stock.
michelle
2024 年 6 月入住 1 晚