Outdoor pool, open 8:30 AM to 9:30 AM, pool loungers
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Reviews of Hotel Don Pedro de Heredia

3.5 out of 5
Hotel Don Pedro de Heredia
Calle Primera de Badillo No. 35-74, Centro, Cartagena, Bolivar

Reviews

8.4

Very good

Rating 10 - Excellent. 265 out of 593 reviews" "
Rating 8 - Good. 232 out of 593 reviews" "
Rating 6 - Okay. 56 out of 593 reviews" "
Rating 4 - Poor. 19 out of 593 reviews" "
Rating 2 - Terrible. 21 out of 593 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco, Bronx

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Roberta

Liked: Amenities
Nice hotel right in the middle of the Walled City or Ciudad Antigua. Very small pool but nice; good water temp and just right for a little escape from the heat. Air conditioning in the rooms is very strong as is the shower with hot water if you want it. (I preferred a cold shower from the heat in Cartagena!). Bed is comfortable and sheets nice. It’s not a 5 star hotel but suited my needs just fine. Rustic and not modern but quaint. The front staff was very nice with at least 2 people who speak English. Breakfasts are hearty and good. Recommend if you want to be in the Walled City which I suggest if you like touristy places.
Stayed 4 nights in Apr 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous historic property. Lives up to its reputation. The staff was amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for the price. The front desk people were great and always ready to help. The breakfast was lacking a little, but we always found good things to eat and the service was on point.
Stayed 7 nights in Mar 2024
Response from RECEPCION on 28 Mar 2024
Dear guest, we appreciate your visit to Cartagena, we hope you return to us.CordiallyReservations Team

10/10 Excellent

Olivier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 4 th time there cannot complain
Stayed 3 nights in Mar 2024
Response from Reception and reserves department. on 10 Mar 2024
Thanks so much sir, It was a pleasure see you one more time! A big hug for you!Hotel Don Pedro de Heredia

6/10 Okay

Carmen, Gibsonia

Travelled with partner
It is an old hotel in a nice area but it needs improving: bed super hard, old deflated pillows, damp smell, clogged shower.
Stayed 2 nights in Feb 2024
Response from Gustavo Ariza on 22 Mar 2024
Good evening Dear Ms. Carmen,We hope that your stay at the hotel is pleasant.Thank you very much for giving us feedback on the points to improve.

8/10 Good

james, Okotoks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constriction on the street prevents traffic from getting any cliser than a block from the Hotel entrance.Jack hammers begin at 8 am each morning.
Stayed 3 nights in Feb 2024
Response from Gustavo Ariza on 22 Mar 2024
Good evening Dear Mr. Franklin,We hope that his stay at the hotel was pleasant, and if he had any inconvenience, he can leave us a comment with the aspects to improve.We regretted at the time of his stay that he was making repairs on the streetgood day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Gustavo Ariza on 22 Mar 2024
Buenas noches Estimado Señornos alegra saber que su estadía en el hotel fue agradable, y esperamos que en su proxima estadia en cartagena pueda disfrutar de la ciudad con nosotros feliz dia

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Gustavo Ariza on 22 Mar 2024
Good evening Dear Mr. Salvador,We are happy to know that his stay at the hotel was pleasant, and we hope that on his next stay in Cartagena he can enjoy the city with usGood day

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! walkable distance to everything you need to visit at La Ciudad Amurallada. The hotel is also very unique and gives that old-school vintage vibe which we loved! The rooms were clean every day and the breakfast was awesome! definitely recommend it.
Stayed 4 nights in Feb 2024
Response from Reception and reserves department. on 28 Mar 2024
Dear guest, we appreciate your visit and the time your spent leaving us your observation.We hope to return.

2/10 Terrible

Ernesto

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
It’s worn down, nasty and has awful service
A terrible experience. Since arrival at 11am, I was told I wouldn’t be given my room until 4pm (way past a regular check in time). Three other parties arrived later than I did and were checked in. I know because I travelled with them. The service was aloof and no one knew what they were doing. I asked for a bathroom to change since I wouldn’t be able to check in and had a wedding lunch and they were hesitant to help me with one. They had no ironing services, but were nice enough to charge me $10 for ironing a pant and shirt (honestly given I wouldn’t be able to iron it myself I was OK with this). The room smelled like fresh paint thinner and smoke. The towels and pillows had such a strong cigarette smell. The windows had curtains poorly place and left the room and bathroom exposed to anytime passing outside 24/7 and had no fix. The shower was under a structure from the building and was hard to shower when it’s on your face (I’m 5,7, not tall at all). The towels seemed very used. The fridge stopped working and melted and I called twice for them to fix it, and no one ever came. I spent my entire stay dealing with wet towels on the floors and slipping and falling. No one knew where I could grab a bite or coffee. It seemed to be ran by school children. Outside, it’s ugly and the street it’s on is loud and seemingly unsafe. It was an overall annoying and nasty experience. I would never recommend anyone staying here
Stayed 2 nights in Jan 2024
Response from Departamento de Reservas on 3 Feb 2024
Mr: Ernesto,We were very surprised by your comment, since you arrived we always offered a best solutions, we kept his luggage until check in time,at 3:00 PM without any extra charge and you received the room late because You were not here in our facilities, Your friends arrived at 2:00 PM in the afternoon, because the room was available at that time them delivered, you never notified us of your disagreement with the room, we could offer you a better option, according for the ironing, it was you who put the price and it was not a shirt an a pant, it was 2 shirts and 2 linen pants and you only paid 5 dollars and your friend 5 dollars, we do not offer this service, we only did it so that you would arrive on time and elegantly to your appointment.CordiallyReservations Team

8/10 Good

Gillian Inez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great! I travelled here with my husband and toddler and my son was treated so well. Would recommend this place 100%. Special shout out to Anthony who my son adored!
Stayed 5 nights in Jan 2024
Response from Gustavo Ariza on 31 Jan 2024
We are glad that your stay was satisfactory, and that you had a pleasant experience, we hope that you can stay with us again on another occasion.

6/10 Okay

Pablo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Gustavo Ariza on 31 Jan 2024
muchas gracias por alojarse con nosotros, esperamos y haya tenido un estadía agradable

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to all need a five star will state thir
Response from Gustavo Ariza on 31 Jan 2024
Thank you very much for contacting us, we hope you had a pleasant stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Don Pedro de Heredia was in a great location. Within walking distance to the major plazas and to the ocean. It's well maintained and the staff were friendly. I would definitely stay at the hotel again.
Stayed 10 nights in Jan 2024
Response from Gustavo Ariza on 31 Jan 2024
Thank you very much for staying with us, we are glad that you had a pleasant stay, we hope that you will stay with us again on another occasion.

8/10 Good

Kath

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Gustavo Ariza on 31 Jan 2024
Muchas gracias por alojarse con nosotros, esperamos y haya tenido una estadía agradable.

8/10 Good

Kath

Travelled with partner
Liked: Cleanliness, staff & service
Positives: Great friendly staff Quiet Clean AC was good Fridge in room Water pressure and temp of water was excellent. Great checkout time 12 noon. Great location. Negatives: No natural light in the room, I did ask for a room at the back so I guess it was my fault as I didn’t want it to be noisy. But it was like being in a cave to be honest, I know we should have asked to move but I’d been feeling ill and just wanted to get in bed. Really small bathroom, I suppose I’m just not used to these type of hotels, but I’m surprised no one mentioned it. Tatty Towels Noise from the pool especially from screaming kids carried a long way. Again not the hotels fault. I think if they mentioned to people when they were getting this room that there was no natural light it would avoid people finding this an issue when the arrived. Would I stay again, probably not unless they did some upgrades
Stayed 1 night in Jan 2024
Response from Recepcion departament on 5 Feb 2024
Dear, Thank you for letting us know that everything is going well, we want to get better and improving in many differents way. That's is so important for us know the comments of the clients. Have a good day!

10/10 Excellent

Kervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. It's in a great location. The bed is hard. I ended up upgrading to a better room as the standard room didn't have much natural light.
Stayed 4 nights in Jan 2024
Response from Gustavo Ariza on 31 Jan 2024
Thank you very much for staying with us, we hope you had a pleasant stay and thank you for leaving us a feedback message to improve, greetings.

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint place in the middle of the Old City. Staff is very helpful and several of the receptionists speak English. Breakfast buffet is tasty, with lots of fresh fruit and a nice view. I look forward to staying here again.
Stayed 4 nights in Jan 2024
Response from Gustavo Ariza on 31 Jan 2024
Thank you very much for staying with us, we are glad that you had a pleasant stay and we hope that on another occasion you can stay with us again.

10/10 Excellent

elaine d, Pompano Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, great customer service, and the family-operated boutique property had all of the old city charm we wanted for our three-night couple getaway. We knew to opt for an interior room for "noise control" of the street and adjacent bar with loud music. Our room was well-appointed but small because we booked last minute and could have had a larger one with an earlier booking. But everything we needed was there. Breakfast buffet was a great value at about $8 per person. Not the high-end hotel buffet, but it was well rounded and really got our day going. We could walk to all of the sites and were surrounded by unending shops, restaurants, street vendors and history. It was fun to explore all of the many rooftop bars. Many restaurants had live music, and everywhere you walked at night you would come across live music and dance performances in the street. We felt safe everywhere we went. We loved it!
Stayed 3 nights in Dec 2023
Response from Recepcion departament on 5 Feb 2024
Thank you so much for everything! It was a pleasure for us that you booked it with us. We've been waiting for you in the next time.

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from Gustavo Ariza on 31 Jan 2024
muchas gracias por alojarse con nosotros, esperamos y haya tenido un estadía agradable

10/10 Excellent

M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Dec 2023
Response from Gustavo Ariza on 8 Dec 2023
Thank you for staying with us and enjoying Cartagena.We hope you stay with us again on another occasion!

10/10 Excellent

Gary

Stayed 2 nights in Nov 2023
Response from Gustavo Ariza on 18 Nov 2023
Muchas gracias por compartir su experiencia, esperamos y vuelva a hospedarse con nosotros!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an excellent location. The staff was very curteous and attentive. I recommend this place for single or couple travelers
Stayed 4 nights in Oct 2023
Response from Gustavo Ariza on 8 Nov 2023
Thank you for hosting us here! Your opinion is very important to us, we hope you come back to enjoy Cartagena with us on another occasion.

8/10 Good

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 5 nights in Oct 2023
Response from Gustavo Ariza on 8 Nov 2023
Dear guest, thank you for visiting us, we hope to return.

10/10 Excellent

Faride

Liked: Cleanliness, staff & service, amenities
The bed was comfortable and room clean. The people both in reception and in the dining room were very accommodating and friendly. Hotel is quaint but can definitely use some updating and renovations.
Stayed 2 nights in Oct 2023
Response from Gustavo Ariza on 8 Nov 2023
Thanks for staying here! Your opinion is very important for us.

2/10 Terrible

Jamel

Stayed 4 nights in Oct 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very accommodating of helping me switch rooms to a quieter area. Very warm staff, lovely people.
Stayed 2 nights in Oct 2023
Response from Juan David on 23 Oct 2023
Thank you for your comment, it was a pleasure. Best regards, Juan David Garcia

4/10 Poor

Adnan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel sucks, for the price. Pay a little more and stay at a better hotel nearby. I’m surprised with all the hotels in the area that this hotel doesn’t maintain their rooms. Save yourself the headache and don’t stay here. Below is a list of all the issues: Dead Cockroach in the bathroom Wifi doesn’t work most of the time. Bathroom fixtures were broken Shower head poured water with no pressure Noisy until 4am: ppl screaming, cars honking, loud bass music. Room smelled like a flooded basement and mold. TV did not work.

8/10 Good

zulay

Travelled with family
Liked: Cleanliness, staff & service
It was close to everything. Staff was helpful.
Stayed 1 night in Oct 2023
Response from Juan David on 15 Oct 2023
Thank you so much for everything, It was a really pleasure be helpful, thank you for you comment. Best regards, Juan DavidFrom Desk

10/10 Excellent

Diana Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property, the pool was so dreamy! Awesome location. Amazing staff! Everyone. Juan David was especially helpful. Great stay.
Stayed 4 nights in Sep 2023
Response from Juan David Garcia ( Reception Departament) on 28 Sept 2023
Dear Lynn, I hope you are well, I'm so glad about your comment, it was a pleasure to met you and be helpful.best regards,Juan David GarciaFrom desk

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Juan David Garcia on 28 Sept 2023
Thank you so much for everything. We are so glad hearing from you, and we hope see you again.

8/10 Good

Gilberto, EL PASO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay within the walled city, this is a good place. I say good but not great. 1st, the staff is great and are ready to help you with anything. The bed was a king but was probably 3 inches in height, so not comfortable at all. The bathroom is super small. It was hard to sit on the toilet since the wall is right in front of you. The shower pressure was good and plenty of outlets in bathroom. Next to hotel there is a bar and the music is super load until 0300, so if you are a light sleeper you might want to reconsider staying here. I liked that it had a safe. Go to Valentines Restaurant just around the corner, very nice atmosphere and it has air conditioning. In the room A/C worked but took a while to get going. TV has plenty of English stations. The hotel is situated in the middle and you can walk anywhere. Just don't talk to the peddlers cause they want money. Also, there are "rappers" that follow you and ask you where you are from. Don't talk to them or they will keep following you and rap to you and demand money.
Response from Recepcion. on 19 Sept 2023
We are very grateful for staying with us and that your stay was pleasant, we regret the inconvenience you had and we will improve every point, we look forward to staying with us again

2/10 Terrible

Aydee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel accept the prostitution with the guests
Stayed 2 nights in Sep 2023
Response from Departamento de Reservas on 9 Sept 2023
Apreciado huesped, lamentamos la impresión llevada de nuestras instalaciones, no apoyamos la prostitución en nuestro país, también entendemos que es un termino muy amplio y no podemos discriminar a ningún cliente por su apariencia física ó forma de vestir. Esperamos vuelva.

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was very nice and helpful
Response from Gracias on 6 Sept 2023
Gracias por su comentario

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable, easy to access everything in the center & the breakfast was fantastic!
Stayed 3 nights in Aug 2023
Response from Gracias on 4 Sept 2023
Muchas gracias Sr Luiz por compartir su experiencia con nosotros.

6/10 Okay

Haemattie

Travelled with family
Liked: Staff & service, amenities
Very noisy where my room was located.
Stayed 3 nights in Jul 2023
Response from RECEPCION on 10 Aug 2023
Muchas gracias por su comentario, nos encontramos trabajando para mejorar el ruido externo del hotel.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the heart of Cartagena with a courtyard inside that looks like a botanical garden. When I booked the hotel, I was a little worried after reading some not entirely positive reviews, but I do not regret staying here for three nights, especially since other hotels have more negative reviews. And  here is my conclusion. Great hotel with air conditioner in the room, swimming pool and rooftop which i really like. The staff is very friendly, some of them speak english, especially Juan David. This young guy speaks good english, he is very helpful and erudite. The other guys also left good impressions: Antony, Gustavo, Nilsa, Oscar The breakfast here is great, you feel like you are in a cafe, they will prepare food for you to order. The dining room is located on the fifth floor with a view of the city.  I read that some guests had complaints about the noise from the street. Guys, if you want to live in a quiet place, then you need to book a hotel on the outskirts of the city, but here in the very center and on the busiest street, do not expect that there will be silence. My room was inside  with a window to the courtyard, and there was no noise from the street. I give them five stars, and I really hope that the management will encourage their employees who try their best. And of course I recommend this boutique hotel.
Stayed 3 nights in Jul 2023
Response from Recepcion on 7 Aug 2023
Hola muy buenos dias Sr. Ivan, muchisimas gracias por su comentario, nos alegra que se haya sentido como en casa, gracias nuevamente por su gran aporte.Cordialmente,Recepcion

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario.

8/10 Good

Andrew

Stayed 3 nights in Jul 2023
Response from Gracias on 4 Sept 2023
Muchas gracias Andrew por compartir su experiencia con nosotros.

10/10 Excellent

Mirella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario, nos alegra mucho que se haya sentido como en casa.

10/10 Excellent

Darwin, Pompton Plains

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Jul 2023
Response from RECEPCION on 10 Aug 2023
Muchas gracias por su comentario, nos alegra mucho que se haya sentido como en casa.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario, nos alegra mucho que se haya sentido como en casa.

8/10 Good

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 3 nights in Jul 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice! Location was great. That being said, there is a club next door which can be heard at night. They do have windows that mute the noise a lot in the bedrooms. The bathroom windows don’t seem to be the same so noise does come in through there. Bedrooms have AC (much needed). We would happily stay here again considering the location, staff, and cost!
Stayed 6 nights in Jun 2023
Response from RECEPCION on 10 Aug 2023
Muchas gracias por su comentario.

10/10 Excellent

Mariano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was awesome right in the thick of things.. the hotel itself was also awesome..staff awesome 😊
Stayed 3 nights in Jun 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario, nos alegra mucho que se haya sentido como en casa.

10/10 Excellent

Luis, Tegucigalpa

Stayed 1 night in Jun 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario, nos alegra mucho que se haya sentido como en casa.

4/10 Poor

Martha

Disliked: Property conditions & facilities
Horrible, do not waste your money!!
Stayed 2 nights in Jun 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario

10/10 Excellent

Ana Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful place
Stayed 1 night in Jun 2023
Response from Recepcion on 10 Aug 2023
Muchas gracias por su comentario