搜索卡特斯的家庭旅馆

“I am writing to formally log an official complaint regarding my recent stay at your property. As a prominent hotel chain, your total lack of customer accommodation, poor facility maintenance, and complete disregard for basic guest comfort are entirely unacceptable. First, I inadvertently booked the same room twice. While I take full ownership of the initial error, your system clearly reflected the duplicate reservation. For a company generating millions in revenue, refusing to refund $213 for an……

“It was very nice and quiet.”

“The hotel has been updated and the lobby looked inviting. Much of the carpeting in the hallway looked as if there was black streaks of tar. Perhaps from workers who come in after their shift is over. Our bathroom floor was dirty and had long black hair on it, we had to clean it. The beds must have not been replaced after the remodel because they sank in the middle. For being a refurbished hotel, it’s not being taken care of well.”

“Highly recommended ”

“Friendly”

“Room constantly smelled like smoke in the toilet was leaking”

“Mrs. Pam was a wonderful host and most helpful. Breakfast was tasty and we got to dine with the horses. We would love to return for horse riding in the near future. Highly recommend 10/10. Thank you for hosting us!”

“We had a room next to the stairwell. The arm on the fire rated stairwell door that controls its closing was not working directly in with slam shut with a loud bang each time it was opened. The first night of our stay was horrible. There were several different guest that continued to rotate in and out of the room directly next to us and use the stairwell dozens and dozens of times all night long, I was up for most of the night concerned that something illegal was happening. I brought this to the……

“I do appreciate being able to stay from time to time but really don't appreciate not even being able to step out of your room let alone be able to simply open the door for a moment without getting choked by cigarette smoke and I have asthma yet I'm told as long as they don't smoke in their room in the non smoking section of the motel there is nothing management can do about it and if you don't like it oh well I don't think that's right but oh well”

“Booked the room ahead of time, almost one hour as I’m traveling upon arrival, I’m told they do not take reservations that are paid for in advance. I had to try to get a hold of Expedia to get them to reverse. They called the hotel, the lady at the counter couldn’t do it because she said the manager can only do that and the manager is the one who said not to do that and believe it’s because they don’t want a lower rate against the hotel upon checking a terrible way to do business, especially as……

“The room was very clean and the bed and pillows were very comfortable.”

“Breakfast was a disappointment. Very little healthy options.”