Rio de Janeiro Casa dos Azulejos Hotels

" This hotel had many wonderful reviews, which is why my boyfriend and I decided to stay here. Unfortunately, our experience was not what we expected. When we first entered the room, we immediately noticed several issues. The air conditioner was leaking water onto the floor, the restroom had no fan, and there were no small towels for bathing. The room itself was also very small. Another inconvenience was that there was no iron in the room—the iron and ironing board are located on the 10th floor, and you must request a special key from the front desk because your room key does not allow access. The shower also did not appear very clean. Housekeeping was another problem. We requested that our room be cleaned, but it was not cleaned for several days after the request. We also asked for additional towels and were told they would be placed in our room, but we never received them. During our trip I unfortunately missed my flight, so my boyfriend extended our stay. However, the extension was never updated in the hotel’s system. Our room key suddenly stopped working, and when I went to the front desk they said they had no record of us staying there. Even after showing receipts and booking confirmations, they couldn’t locate it. After about 45 minutes they finally fixed the issue and gave me a new key. Later that night, while I was alone in the room, I heard repeated knocking around 11 PM. When I asked who it was, there was no response. The knocking continued until after midnight."

"Nice hotel the food was nice and my room was clean. The staff was friendly. I would definitely recommend for solo traveler."

"Friendly staff, great amenities, close to trains and mall"

"Nice stay. Within a big mall with lot of food and shopping options. Staff is very helpful."

"My birthday stay at Novotel during Carnival was nothing short of incredible! The staff truly made the trip, especially Lola and Cindy. They were so sweet and made us feel so welcome! From their constant smiles to the thoughtful birthday cake surprise at breakfast! I couldn't have asked for a better celebration. I can’t wait to come back!"

"The owner is really nice and helpful. Bed was comfortable. I stayed in the private room and it is nice and spacious for 1 or 2 people. Train, stores and pharmacy are all nearby. Great place to stay during carnaval as it is away from all the party, so you can rest well for the next day. "

"This is not a hotel, it rents rooms by the hour it is a brothel,we booked for the night through expedia. It does not have a cafe, coffee shop or restaurant, it has a 24 hr kitchen that will bring meals to your room. There is no pool and nobody speaks english. The pictures do not match the property. It is a very dangerous area of the city, where Uber drivers are hesitant to come pick you up. We only stayed the one night and have to question why Expedia lists this property."

"I stayed 5 minutes and found a different place to stay. There is a carpeted staircase leading to the room that is completely stained. Carpet in the room is stained. While it appeared it had been cleaned, it was still disgusting. "