4/10 很差
Anthony
与家人及幼儿出行
2025 年 8 月 9 日
满意：服务设施，清洁度
不满意：员工和服务
Hi ,I’m not one to write reviews but here we go .We originally booked our trip 9 months prior via expedia .About a month before we arrived we lost our babysitter and had to bring our 8 year old son .We tried to update another person on the app but we would have had to cancel and rebook at a much higher rate .We stayed at the hotel for 2 nights .THey charged us 1000 euro extra for our son which was the same rate we paid for 2 adults for 2 nights .He didn’t even have his own bed .They put a blanket on the couch for him .All other hotels charged us 70 euro per night for the extra person .The people at the front desk were rude and not helpful .Reef club was beautiful and so was the staff .One sink in the room did not work and wasn’t up to our expectations given the price .Also .the only hotel without an iron and charged us 50 euro to iron 2 shirts and a pair of pants .We are not cheap people but we feel completely ripped off.Also they charged our card before we even checked it without my approval .We would have had to wait for hours for there shuttle into town and we had to pay 30 euro for taxi every time going into town or to the beach .I feel we ripped off for the extra child .Do not stay here please .You will see what i mean about the front desk staff .It was an uncomfortable stay and the AC was terrible.
Anthony
2025 年 7 月入住 2 晚
