“We booked a room with 2 queen beds well in advance. When I went to check in on the app the night before my arrival, I was assigned a king bed room. I called the hotel and after a ton of time on hold and then a promised call back that never happened, I called the hotel again and they found the proper room for me. I went on the app and checked in to my assigned 2 queen bed room. When we arrived the next day, the gentleman who I spoke with on the phone who guaranteed me the correct room……
“We booked a room with 2 queen beds well in advance. When I went to check in on the app the night before my arrival, I was assigned a king bed room. I called the hotel and after a ton of time on hold and then a promised call back that never happened, I called the hotel again and they found the proper room for me. I went on the app and checked in to my assigned 2 queen bed room. When we arrived the next day, the gentleman who I spoke with on the phone who guaranteed me the correct room……
Eileen