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关于直觉好客旅馆的点评

4 out of 5
直觉好客旅馆
1520 Oasis Club Boulevard, Kissimmee, FL

点评

8.8

超赞

10 分 - 超赞。54 条好评，共有 80 条点评" "
8 分 - 还可以。12 条好评，共有 80 条点评" "
6 分 - 一般。6 条好评，共有 80 条点评" "
4 分 - 很差。3 条好评，共有 80 条点评" "
2 分 - 糟糕。5 条好评，共有 80 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

9.6/10

环保

点评

2/10 糟糕

Theresa

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
House of broken dreams
This was a family trip, traveling with nine grandkids ranging 4yrs to 13 and seven adults. House had so much potential but was not well maintained. Several broken pieces of furniture, appliances and baby safety gate. Trash all over property. Work vehicle parked in the garage with several containers of pool chemicals. Called immediately about child safety gate and was told maintenance would be notified no one showed up to fix. Next morning we checked out due to the unsafe conditions and lack of response from management. I would not recommend this property. Safety issues, cleanliness and difficulty get into amenities
2023 年 7 月入住 4 晚

10/10 超赞

Jorge

与家人及幼儿出行, 与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exelente lugar para estar hospedado, todo muy limpio y exelente servicio sin lugar a duda volveremos a regresar aquí
2023 年 4 月入住 2 晚

10/10 超赞

Camesha

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was a beautiful home and having access to the community club house was amazing!!
2022 年 7 月入住 3 晚

10/10 超赞

Courtney

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the property Didn't like that one of the rooms downstairs wasn't set up for an adult but other then that i loved it
2021 年 12 月入住 4 晚
IHM Vacations 于 2022年01月6日 的回复
Thank you so much for staying with us! We're very happy you enjoyed your stay. Please keep us in mind for your next trip.

10/10 超赞

Tammy

与家人及幼儿出行
满意：住宿条件和设施，清洁度
不满意：服务设施
Very Nice Area & great location
2021 年 9 月入住 3 晚
Insight Hospitality Management 于 2021年09月23日 的回复
Thank you so much for the positve feedback! Please come again soon

10/10 超赞

Zahily

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
Muy bueno todo y las casas idénticas a las fotos, gracias
2021 年 9 月入住 2 晚
Insight Hospitality Management 于 2021年09月23日 的回复
Thank you so much for the positive feedback! Come back soon!

10/10 超赞

Vanice

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the peace and quite……….also the home was the perfect blend of luxury and style.
2021 年 8 月入住 4 晚
IHM 于 2021年08月28日 的回复
Thank you so much for the feedback ! Please come again soon.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was beryfriendly
2021 年 6 月入住 5 晚
IHM 于 2021年06月17日 的回复
We are so happy that you enjoyed your stay!

2/10 糟糕

Joe B.

不满意：清洁度
Bait and Switch!! Stay away!!
I rented a property that slept 12 people. I didn’t hear from the management company, Insight Hospitality, for days. I sent them multiple emails and left a voicemail confirming everything. I still heard nothing. I found that odd since I have rented in VRBO for many years at Championsgate. I accidentally got a hold of the owner one day, Richard, I asked him why his company did not respond to me as I have not heard and my trip was soon. He said he would look into it. He called me back and said that the reservation was not in VRBO and it was somehow done on the Expedia system (Expedia owns VRBO) and the home I rented was not available but that they would try and find something. He calls me again and says they have a brand new townhome. We would be the first to stay there. I get a request from his office to pay an additional $$$ for cleaning fee. I was surprised as VRBO has always included that in their pricing. Mind you I already paid $$$$$ for the rental and an additional $$$for the VRBO fee. They be told me because it actually went through the Expedia system it did not include it. I now have a case open with VRBO to give me a breakdown of the charges because I have no idea what I paid for. I went ahead and paid for the cleaning fee. I am now $$$$$ into this rental for 4 nights! When we arrived to the rental there was trash all over the front of it due to new construction in the neighborhood. It was a new townhome and everything inside was new. Unfortunately I was lied to and it only slept 9. We had 3 guests coming to stay with us and nowhere to sleep. They sent over mattress which didn’t help because we needed more mattresses and a bigger space. The first night we took a shower I was standing in 4 inches of water because the master tub was backed up. The sheets on all the beds had a musty smell because they were obviously stored somewhere and not cleaned. My wife had to wash all the sheets and blankets in the townhome. The beds felt like you were sleeping on concrete. There were not enough towels in the home for all of us and the digital gate passes they sent us never worked. The second night my daughters room downstairs had a mouse. The following day the mang. company, Insight Hospitality, sent pest control to put a trap. I have reached out the management company multiple times asking for some sort of compensation for this horrible experience. Richard-owner, has not responded. I will be disputing the charges with my CC company. Stay AWAY!
2021 年 5 月入住 4 晚

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our weekend stay here was more than amazing, the property was soooo beautiful pictures online were exactly how this resort appeared, amenities were better than expected & I hated we didn’t stay longer. IHM staff were very courteous, informative and professional. We resided in a 9 bedroom 5 bath home with top of the line technology aka smart house, a private pool and jacuzzi for our family vacation. Talking about relaxing 😎. Locking this location in as our permanent family getaway spot. Thanks IHM for this perfect moment!
2021 年 4 月入住 2 晚
IHM 于 2021年04月24日 的回复
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 超赞

Tonya

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2021 年 3 月入住 2 晚
IHM 于 2021年03月24日 的回复
Thank you for your review! We are so happy to hear that you enjoyed your stay!

10/10 超赞

Brittney O.

满意：清洁度
Perfect get away from the city
Everything was clean and up to date as far as amenities. Check in and check out was extremely easy. Would definatley stay again.

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is very nice. Our party of thirteen stayed in the 5bedrm&5bthrm home with swimming pool. Our place was newly built so we really loved it and they did a good job on cleanliness. They clubhouse was a added bonus it had arcade, movie theater, bar, exercise room, vollyball area, and swimming pool. Something to do for all ages.
2021 年 2 月入住 4 晚
IHM 于 2021年02月12日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay!

10/10 超赞

Jason

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 3 晚
IHM 于 2020年12月8日 的回复
Thank you for your feedback! We are glad to hear you enjoyed your stay!

10/10 超赞

Brenda A.

满意：清洁度
My visit there was awesome it was my 50th bday and I enjoyed it will visit again for sure 👍
Look up the dates and saw this and did enjoy it alot with family and friends 💕
2020 年 9 月入住 2 晚

10/10 超赞

Jose，Jacksonville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location, I will book again in the future.
2020 年 10 月入住 3 晚
IHM 于 2020年10月31日 的回复
Thank you for your feedback! We are so happy to hear you enjoyed your stay!

10/10 超赞

Tania

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Todo estubo perfecto. Una casa muy limpia, y acogedora, mi familia y yo quedamos encantados. Ademas, los parques muy cerca. Una zona muy centrica, tienes todo cerca. Restaurantes, supermercados, farmacia etc etc
2020 年 10 月入住 3 晚
IHM 于 2020年10月21日 的回复
Gracias por confiar en nosotros durante su estadia. Nos alegra mucho saber que la pasaron bien.

4/10 很差

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I wanna start off by saying Jovy and Katie were great but when it came to management yea goodluck! The townhome was a disgraced. My nephews have asthma and the airfilter was BLACK AND DUSTY. Clearly never changed. A huge spider web by the stairs. And lipstick stains and human hair all over the bed sheets and pillow cases. I sent photos to insight and all they did was say sorry and refunded $90 after paying $240. They were quickly to charge the $240 but took forever to get a response. We had to email them and call them over 100 times. Again jovy and katie helped not their fault but paying $240 for cleaning fee and we walk into a dirty non clean home is disgusting. Guys if you stay here look at the a/c filter and roof for spiders. Horrible!!! Look at the pictures!
The so called clean Filter
The HUGE SPIDER
stains all over the walls
hair throughout the bedsheets
2020 年 9 月入住 2 晚
IHM 于 2020年10月21日 的回复
We appreciate your feedback. We will take your comments into consideration to ensure that future stays are better than previous ones.

8/10 还可以

Matthew

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Disappointing
Villa was dirty and poorly maintained. Many broken items, dirty dishes, and dingy walls. Won't be returning.
2020 年 9 月入住 3 晚
IHM 于 2020年10月6日 的回复
Hi Matthew. We do apologize that your stay was less than satisfactory. We thank you for your feedback to we can work to make sure future guests have the best possible experience.

8/10 还可以

真实旅客

满意：住宿条件和设施，服务设施
不满意：员工和服务，清洁度
2020 年 9 月入住 2 晚
IHM 于 2020年09月29日 的回复
Thank you for your feedback! We are glad to hear you enjoyed your stay!

10/10 超赞

Shakibba

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No complaints townhome was spotless was even offered late check out at a very reasonable rate. I will definitely book with Insight Hospitality in the future!!
2020 年 9 月入住 2 晚
IHM 于 2020年09月22日 的回复
Thank you for staying with us! We appreciate your feedback. We look forward to seeing you back for future stays!

8/10 还可以

Judith

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Todo estuvo excelente lo único que no me gusto es que no había cafetera,y decía que tenía una pero no era así.Deberian dejar un poco más artículos de limpieza para el piso .No pude limpiar en el piso lo que se ensuciaba ,además es inevitable que el piso no se moje en la entrada de la piscina y no había con que secarlo .Pero por lo demás estuvo muy agradable la estancia.Hay mucha seguridad en la entrada .
2020 年 9 月入住 2 晚
IHM 于 2020年09月10日 的回复
Gracias por confiar en nosotros durante su estadia. Nos alegra mucho saber que la pasaran bien; tomaremos sus comentarios en consideracion para asegurar que las futuras estadias sean mejor que la anetrior.

4/10 很差

Paulina，Tampa

与家人及幼儿出行
不满意：员工和服务
It was a very nice townhome and the pool was perfect. The reason for my disappointing review was due to the fact that we got locked out of our town home and were not able to get in contact with anyone from the management team to help us. The guard wasn’t able to help us either. We called and email last night and we have yet to get a response back from anyone. A 24 hour emergency would be very important in these cases in which someone is on call.
2020 年 9 月入住 3 晚
IHM 于 2020年09月10日 的回复
Thank you for your feedback. We are so sorry that you had this experience on your last night of your stay. We are working to improve our systems so that no future guest will find themselves in the same situation.

10/10 超赞

Nickie，Brunswick

与家人出行, 团体旅客
满意：员工和服务、服务设施、住宿条件和设施
I absolutely loved the home. Everything was great and we enjoyed everyday there. The only thing we did have to pick up was a sheet pan for cooking breakfast. We didn’t plan to cook much so it really wasn’t a big deal.
2020 年 8 月入住 4 晚
IHM 于 2020年08月26日 的回复
We are glad to hear that you enjoyed your stay! Thank you for your feedback so we can work to make sure each guest has the best possible experience.

2/10 糟糕

Brinet

与家人出行
不满意：客房舒适度，清洁度
Worse get away of my life!
Don’t waste your money!! The staff and cleanliness was horrible. I booked 4 days and on the first day i noticed blood stains on my shower curtain. They sent someone in housekeeping who spoke no English and without a mask. She took the shower curtain down and left. 4 hours later i called the property to see what was going on and they didn’t know they hadn’t brought it back. Said they probably had to wash it.. long strong short about an hour later housekeeping returned with just a shower liner and we had to use that the remainder of the stay. The worse part was the ac did not work. The temp was between 85-87 the whole stay. My kids complained the whole time.. we were ready to go!
2020 年 6 月入住 3 晚
IHM 于 2020年07月7日 的回复
Hello we do apologize for the issues you faced during your stay. We worked to address every issue you let us know about in a timely manner that is within our priority timeframe. Unfortunately during our many conversations you never let us know about the air-conditioning issue you were experiencing during your stay so we were unaware of the issue and unable to address it.

10/10 超赞

Marsha

与家人出行
满意：客房舒适度，清洁度
2020 年 6 月入住 2 晚
IHM 于 2020年07月1日 的回复
Thank you for your feedback! We are glad to hear you enjoyed your stay!

10/10 超赞

Ramazan

与家人出行
满意：客房舒适度，清洁度
splendid house with lake view
Beautiful 6 bedroom house with lake view on golf course, very clean and close to shopping center. Kids loved in pool and hot tub. Highly recommend.
2020 年 6 月入住 11 晚
IHM 于 2020年06月20日 的回复
Thank you for staying with us! We happy to hear that you enjoyed your stay!

8/10 还可以

John

与家人出行
满意：客房舒适度，清洁度
The place was nice. Just need to be a little more specific with the property type when making the reservation. Because we thought it would be a single family house like the photo said not a townhouse.
2020 年 6 月入住 2 晚
IHM 于 2020年06月19日 的回复
Thank you for your feedback. We will definitely take it into consideration to make sure our future guests have an easier time with the booking process.

10/10 超赞

Jamari

团体旅客
满意：客房舒适度，清洁度
Insight Hospitality
Amazing stay. Very quite and peaceful really enjoyed my stay. Also, very comfortable beds everything was so accessible. Definitely will be booking again.
2020 年 6 月入住 2 晚
IHM 于 2020年06月16日 的回复
Thank you for booking with us! We are so happy to hear that you enjoyed your stay!

10/10 超赞

AnaJ，Miami

与家人出行, 带宠物出行
满意：服务设施，清洁度
I traveled with my family and two pets, the house was very comfortable and clean. We had all we needed, and it felt like home. It was a rainy weekend, but still enjoyed the pool in the house all day and evening. I did my morning walk and it was safe and pleasant. We cooked and baked in the house and I felt comfortable going to sleep and leavind my teenage daughters in the pool. The pool is screened in and faces other pools, its a bit smaller than what we hoped, but there was comfortable patio furniture and pool towels. The community is gated and quite. Beds were clean and comfortable, plenty of space for everyone. I will definitely recommend and stay here again. The check in, communication and check out are all electronic but we had no problems it was all a very smooth process. There is toilet paper and paper towel, bring hand soap and shampoo. My only criticism is general and not specific to the property, the cleaning and processing fee paid at the property should be included in the Expedia price to better gage and compare with other places. Expect to pay an additional $200 - $240 for your stay. Was it worth it for us? Yes. With two pets and 4 teenagers, it was.
2020 年 6 月入住 2 晚
IHM 于 2020年06月16日 的回复
We are so happy to hear that you enjoyed your stay! Thank you for your feedback, we love to hear what our guests think of their experience with us. We look forward to the possibility of hosting your stay for any future trips!

8/10 还可以

真实旅客

满意：清洁度
2020 年 6 月入住 2 晚
IHM 于 2020年06月9日 的回复
Thank you for your feedback!

10/10 超赞

shawna

与家人出行
满意：客房舒适度，清洁度
2020 年 4 月入住 3 晚
IHM 于 2020年06月9日 的回复
Thank you for your feedback!

10/10 超赞

Lisa

与家人出行
满意：客房舒适度，清洁度
Awesome family time and pre-wedding relaxation
Very roomy, beautifully decorated, private pool a big plus, starting this vacation we had to quarantine as much as possible so we relaxed and did just that. It was clean, had plenty of towels, will need to bring toilet paper as there is no extra. Good commication and will return in the future for another vacay I’m sure
Master bedroom, very comfy
Master bath
Family getting settled in with pizza
Table out by the private pool
2020 年 3 月入住 3 晚
IHM 于 2020年03月29日 的回复
Thank you for staying with us! We are happy to hear you enjoyed your stay! We look forward to the possibility of hosting your stay for future trips!

10/10 超赞

joseph n.

满意：清洁度
I love it the house is very well kept
I will recommend staying hear again and will be booking another trip here for the summer

10/10 超赞

Marsha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
1557
Service was excellent & very professional.
2020 年 3 月入住 2 晚
IHM 于 2020年03月10日 的回复
Thank you for booking with us! We are happy to hear that you enjoyed your stay. We hope to see you again for future trips.

6/10 一般

Phillipanthony

与家人出行, 团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
the home was amazing this was our second stay at this lo
2020 年 2 月入住 3 晚
IHM 于 2020年03月21日 的回复
Thank you for staying with us! We appreciate your feedback. We hope you consider booking with us for future trips.

10/10 超赞

Corey，Orlando

与家人出行
满意：服务设施，清洁度
Great property, clean cottage. Will definitely book again
2020 年 2 月入住 2 晚
IHM 于 2020年03月10日 的回复
Thank you for booking with us! We are so happy to hear that you enjoyed your stay. We hope to see you back for future trips!

10/10 超赞

Alejandro

满意：服务设施，清洁度
Amazing place very clean and new definitely booking Agian here
2020 年 2 月入住 2 晚
IHM 于 2020年03月3日 的回复
Thank you for booking with us! We are so happy to hear that you enjoyed your stay. We hope to see you back for future trips!

10/10 超赞

LaToya，West Palm Beach, FL

团体旅客
满意：服务设施，清洁度
The 9BR home was very spacious, clean & just overall beautiful. It was perfect for our couples getaway! Insight Hospitality Management was very professional, responsive & kept in touch during our entire stay. We felt very safe & at home. Will definitely be booking again!
2020 年 2 月入住 2 晚
IHM Vacations 于 2020年02月20日 的回复
We are so happy to hear you enjoyed your stay with us! We hope to see you again for future trips!

10/10 超赞

MauriceB，Macon, Georgia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing! Very quiet and peaceful! Scenery was beautiful! Will definitely be coming back soon!!!!!
2020 年 1 月入住 2 晚
IHM Vacations 于 2020年02月4日 的回复
Thank you for booking with us! We are so happy to hear that you enjoyed your stay. We look forward to seeing you back for future trips!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location Very nice house Very Clean Like new
2019 年 12 月入住 7 晚

8/10 还可以

EpiNurse，Lawrenceville VA

与家人及幼儿出行
满意：服务设施，清洁度
I did not like the small pool. The home was very nice and clean.
2019 年 11 月入住 5 晚

2/10 糟糕

Laz，Hollywood, Florida

与家人出行, 团体旅客, 商务旅客
满意：清洁度
不满意：服务设施
I was never given a gate entry code so had to wait for random guest to enter and follow closely behind them. Next day got a code that didnt work. The number to call would nlt answer. 8 bedroom home with one pot to cook with. They said they would bring more and never did or even call me to say. Then text me to say they would heat the pool as a courtesy for our troubles but never did. (I still have the text)
2019 年 11 月入住 2 晚

4/10 很差

Silvia

不满意：员工和服务，清洁度
Taxa abusiva e insetos
Nos cobraram uma taxa de 240 dólares que seria de taxa de limpeza + taxa de serviço. Na reserva só foi mencionada uma taxa de limpeza de 140 dólares, o que já seria absurdo, uma vez que não limparam a casa nenhuma vez durante a estadia. Além disso, não há recepção, apenas um segurança que não tem nenhum acesso às reservas e não pode ajudar com problemas relacionados à estadia. Na primeira casa que nos colocaram encontramos vários insetos, inclusive nos armários junto com os utensílios de cozinha. Nos mudaram para uma casa maior, porém com alguns utensílios faltando como secador de cabelo, ferro de passar e edredom em um dos quartos. No geral as casam são bem conservadas, mas não me hospedaria novamente.
2019 年 9 月入住 4 晚

6/10 一般

michele

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Family get together
2019 年 9 月入住 2 晚
Insight Hospitality Management 于 2019年09月30日 的回复
Hi Michele, We hope you enjoyed your stay for your family get together. We are always looking for ways to better our services and appreciate your feedback. We hope to see you again soon

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行
满意：清洁度
The entire house was great, family enjoy a lot. Definitely will do it again
2019 年 9 月入住 2 晚
Insight Hospitality Management 于 2019年09月30日 的回复
Thank you so much for the 5 out of 5 review. We are so happy you enjoy your stay and look forward to having you stay with us soon!

10/10 超赞

Kalinda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 3 晚
Insight Hospitality Management 于 2019年09月21日 的回复
Thank you for your feedback Kalinda! We hope you enjoyed your stay!

10/10 超赞

Melissa

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
Spacious townhouse with 4 rooms. Plenty of space for everyone in the group. Beautifully furnished, extremely clean, checking in and out was a breeze. Would recommend and will definitely be staying here again.
2019 年 9 月入住 2 晚
Insight Hospitality Management 于 2019年09月16日 的回复
Hi Melissa, thank you for your feedback. We're happy to hear you enjoyed your stay. Please come back and visit soon!

10/10 超赞

Christopher J.

满意：清洁度
Great condo
Nice new, clean. Family enjoyed lazy river and splash park. Neighbors were a little loud/foul language . Overall nice place, great price.
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 8 月入住 7 晚
Insight Hospitality Management 于 2019年09月11日 的回复
Thanks we hope you come back soon!