So, we actually had a lovely one-night stay at this property but our experience shows how one simple staff interaction can impact the overall impression, good or bad. My son and I checked in and were warmly welcomed by two lovely front desk staffers. They were friendly, helpful and funny and it was great. Our room was nice and the location fantastic. The next morning I went to the desk to enquire if it might be possible to stay for one more night. My experience couldn't have been more different. Almost like it was a different hotel. They were rude and dismissive even before I got the question out of my mouth. I thanked them anyway and when it was time to actually leave, I went back to simply drop my key and there was only one person there this time - she didn't even look at me and simply flicked her nail at the key drop box without a word. Not a 'hope you had a nice stay' or a 'safe travels' or a 'goodbye'. A nail flick. I wished her a good day with a smile and left. To be clear: for this I paid almost $1,000 Canadian dollars plus $50/parking and plus breakfast. For $1,000 I expect eye contact, manners and actual words. They could even have pretended to check the computer for an available room. But no. So that's why I hesitated before leaving this review and waited more than a month before doing so. I am a Bonvoy member. This is a lovely property and the room was great. The night desk was amazing. Check out? Sadly, that lousy experience is what I remember most about my stay.