2/10 很差
Deborah
2025 年 8 月 29 日
不滿：整潔度、職員與服務和住宿狀況
Jake at the front desk was the only positive in our experience. He was very customer service oriented. Held out bags and helped with information to enjoy our stay. That being said - When we were eventually able to check in it was another male employee - the night guy obviously and in need of a customer service class. We did not get the room we thought we rented (King/Oceanview) - then our room (206) had mold in the bathroom and an awful odor (mold/butane smell). Tried to air out and when we returned from dinner the plaster from the ceiling in the bathroom had fallen on the floor and another room by us that was unrented had the door left unsecured (210) - which we reported at the same time as the plaster issue. Tried to give us the "open" room (210) - which we declined - and gave us an "upgrade" to a partial view room (214) - no help offered to change rooms (could have offered the baggage cart) but on our own mind you 10:30pm - moved rooms - door did not open all the way so had to maneuver luggage to the right - close door to go left to get around. Deadbolt not working - The recessed light in the bathroom was a little too recessed/we could see the insulation/wires in the ceiling and the toilet was not secured to the floor - still had shims under it - that could have been a mess. The hotel looks nothing like the pictures - paint chipping - plaster chunking off everywhere - odors - nothing like what was expected. Very Disappointed!!
Deborah
於 2025 年 8 月住了 1 晚
