「Our stay regrettably wasn’t good given the faulty fire alarm going off at 6.45am and slow management reaction to resolve. What should have been a relaxing overnight stay wasn’t as a result.
No real apology or refund for that matter offered!
Everything else was okay but not the level of other reviews we expected.」
「Convenient hotel for Loughborough. Right off the M1. Good gym but we didn’t have time to use. Breakfast not bad. Parking spaces were a bit tight. Overall 8.8/10」
「had an amazing experience with the service. Since I stayed at the hotel for an extended period, the staff took great care of me throughout my stay. Their warm hospitality, kindness, and support made a big difference. Thank you for your excellent service and help—I truly appreciate it.」
「So bad. We just arrived around 20 minutes and then they ask us to pay for charge of bath with no reason. I’ve no idea why but the manager told us cuz we have arrived 20 minutes so we need afford the charge of bath. 」
「The best hotel, among the six hotels, i had stayed in our recent trip to the UK. Not only does thw hotel has tidy and spacious family room, the toilet is clean and the breakfast is wonderful and the room rate is very attractive. The only drawback is that there is no lift for our room at upper floor. In sum, an excellent hotel which i am ready to patronize or recommend to ky friends. 」