Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I made the reservation by phone, different than most hotels in that I got only a conformation on the payment made not the details of the reservation. I arrived early and they gave me early check in at 2 pm. I stored my stuff and when out with some friends. At 4 pm I got an email (did not read it until later) that you were sorry to see me go. Later about 11 pm I returned to the room to sleep, except the key cards were no longer active. Both would not open the door and I kept them separate and away from my phone. So I called the number on the office door only to get a recording. Left a message got no response. After 30 minutes I called other numbers that I had and got no response. About midnight I got a call center person, that took a message. Ten minutes later I got a call from the manager who lived near by, and she came and gave us a new set of key cards. So from 11 to 12:30 I was standing outside waiting. I walked to Campbells which has an all night desk person, and got to use the rest room and got coffee. The next morning I asked the Grand view staff to get a partial credit for the mistake and my being locked out. They said they were new and did not know how to do a credit. I was not even offered a gift card for coffee or a meal, future stay etc. New management or not, it was very poor. You should always have someone on site and have a valid after hours number on the door. After I checked out I got an email, telling me how glad you were that I was staying with you. Totally unacceptable. I will never stay at your location again. I go to lake Chelan a lot and have friends that do as well. We will all be telling everyone who is interested about my experience at the not so Grand - Grand view river view. Windermere vacation rentals a Lake Chelan, is not under good management. The on site staff is very nice and helpful, however.