Property booked as a present for my mum for Mother’s Day as have the pool and spa area. The pool times were incorrectly communicated to her so she was unable to use facilities as they were shut. The response was very blasé and not expected considering it was their error not hers.
Also, children of all ages doing ‘gymnastics’ including hand stands against doors and around the bar area- how does this say relaxation for other guests and how can not a single staff member have said anything to the adults that were with them to advise this not safe or the done thing.
This isn’t the experience I paid for and am really shocked and disappointed.
Kimberley
2024 年 5 月入住 1 晚
10/10 超赞
Harley
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Harley
2024 年 5 月入住 2 晚
10/10 超赞
MARK
与配偶出行
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautifully decorated, spotlessly clean and the food was fantastic, my wife had ribeye steak and said it was the best she had ever had, including well known steak houses, so that says a lot.
MARK
2024 年 5 月入住 1 晚
10/10 超赞
Jenna
2024年05月13日
满意:住宿条件和设施,清洁度
Lovely food
Palm Court restaurant was lovely
Reception could do with more service training, not very friendly or helpful
Jenna
2024 年 4 月入住 1 晚
6/10 一般
Ian
2024年05月12日
Ian
2024 年 5 月入住 1 晚
10/10 超赞
Gareth
与配偶出行
2024年05月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely clean hotel room
Gareth
2024 年 5 月入住 1 晚
6/10 一般
Rebecca
2024年05月11日
满意:住宿条件和设施
Rebecca
2024 年 5 月入住 2 晚
10/10 超赞
Mark
与家人出行, 带宠物出行
2024年05月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A lovely hotel fitted out really nicely. The food in Nelsons was really good and we enjoyed the breakfast also. We stayed because it is dog friendly and the room was immaculate. No sign another dog had been in there at all.
Would stay again.