Hotel Turquesa Maya

Property class: 3

Choose dates to view prices

You can look forward to a free food/drink shopping service, a garden and laundry facilities at Hotel Turquesa Maya. The on-site restaurant, Turquesa Maya, features local cuisine. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
The current price is HK$273
HK$358 total
includes taxes & fees
20 Sept - 21 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Comfort Single Room

A hotel room with a bed, a desk, a chair, a wardrobe, and a painting on the wall.

Comfort Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

A hotel room with two beds, a desk, a chair, a painting, an air conditioning unit, and a bathroom door.

Triple Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 3 Single Beds

View all photos for Comfort Double Room

A hotel room with two beds, a ceiling fan, an air conditioning unit, a TV, and a painting on the wall.

Comfort Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

A hotel room with a bed, a desk, a chair, a TV, a painting, and a wardrobe.

Double Room

  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 3

Room

  • Sleeps 4
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About the area

Felipe Carrillo Puerto is home to Hotel Turquesa Maya. Local points of interest include Santuario de la Cruz Parlante, Centro Cultural Chan Santa Cruz, and Pueblo Felipe Carrillo Plaza. Visit our Felipe Carrillo Puerto travel guide
Map
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO, 77210

What's nearby

  • An aerial view of a tropical island archipelago with clear turquoise waters and dense green vegetation.
    Sian Ka'an Biosphere Reserve
    48 min drive - 79.2 km
  • Santuario de la Cruz Parlante
    18 min walk - 1.5 km
  • Centro Cultural Chan Santa Cruz
    18 min walk - 1.5 km
  • Pueblo Felipe Carrillo Plaza
    19 min walk - 1.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    135 min drive

Restaurants

  • Taqueria "Los Gomez
    2 min drive
  • Tendejón Y antojitos "Los 4 Hermanos
    14 min walk
  • Asadero El toloc
    15 min walk
  • El Pastorcito Maya
    18 min walk
  • Asadero El Pollo
    14 min walk

About this property

Hotel Turquesa Maya

  • Property highlights
  • Take advantage of a free food/drink shopping service, a garden and laundry facilities at Hotel Turquesa Maya. The on-site restaurant, Turquesa Maya, features local cuisine. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Cooked-to-order breakfast (surcharge), smoke-free property and tour/ticket information
    • Luggage storage, a banquet hall and a 24-hour front desk
  • Room features
  • All guest rooms at Hotel Turquesa Maya offer comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and separate dining areas.
  • More amenities include:
    • Bathrooms with showers and shampoo
    • 32-inch plasma TVs with cable channels
    • Balconies or patios, wardrobes/cupboards and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • A restaurant

Restaurants on site

  • Turquesa Maya

Family friendly

  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults and USD 10 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 004-025-000973/2026

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Turquesa Maya pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Turquesa Maya?

As of 19 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Turquesa Maya on 20 Sept 2026 start from HK$273, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Turquesa Maya?

Self-parking is free at this property.

What time is check-in at Hotel Turquesa Maya?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Turquesa Maya?

Checkout is at noon.

Where is Hotel Turquesa Maya located?

Situated in Felipe Carrillo Puerto, this hotel is within 1 mile (2 km) of Santuario de la Cruz Parlante, Centro Cultural Chan Santa Cruz and Pueblo Felipe Carrillo Plaza. Laguna Azul is 23.8 mi (38.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Turquesa Maya Reviews

7.8

Good

8.2

Cleanliness

6.8

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 65 out of 162 reviews
Rating 8 - Good. 46 out of 162 reviews
Rating 6 - Okay. 30 out of 162 reviews
Rating 4 - Poor. 10 out of 162 reviews
Rating 2 - Terrible. 11 out of 162 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
R Everything was good for a smaller pueblo.
Stayed 1 night in Nov 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best place to stay in town.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I use the hotel just as a stop on my way to my final destination as it is midpoint on a long drive.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room was spacious
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Limited parking spaces. Reception not as friendly.
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación super buena. El personal muy amable. Las habitaciones amplias y con aire acondicionado (mini split) también tienen estacionamiento muy iluminado y en general está bien.... En mi caso reserve de último minuto y estuvo lista la habitación cuando llegue... El único detalle es que se les olvidaron las toallas pero en recepción me las dieron
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien las instalaciones
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Amplio limpio presentable
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Sólo que pongan contactos en las cabeceras para cargar los dispositivos y contacto para apagar y encender las luces
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Bueno
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sólo le faltan enchufes cerca de la cama
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El internet podría mejorar

Bien solo el internet un poco bajo
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es amable y las habitaciones son comodas solo tiene algunos detalles con respecto a lo estético
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Solo que loss colchones de las camas ya están vencidos... Bueno al menos en la recámara que me tocó.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Sería excelente, solo por 2 motivos no lo es, no hay tomacorrientes junto a la cama y tardan un poco en mandar la factura.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia y bonita
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Regular, no salía agua caliente
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Esta bien ubicado
Stayed 1 night in Oct 2024