Washington Chevy Chase Lake Shopping Center Hotels

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"Asia and Jamal were amazing. GREAT customer service. Professional and kind. I will be returning next time I am in town. "

"The location is not bad but not great, yes, there is a metro station but if you have little kids, you will be roughly an hour away from the National Mall, we were glad we drove. Parking was very confusing, it is shared with Trader Joe’s and other pavilion businesses - would have been helpful to have a sign notifying guests that they may park anywhere. Getting into the lobby from the parking was confusing, too. It didn’t feel very safe because there are all sorts of random people all over the place. Front desk people were nice but nobody tried to go out of their way to impress anyone. They offer complimentary happy hour and breakfast and have to hand out these manually cut out vouchers which looked kiddish. Happy hour is a nice touch but that whole bar area could be modernized. Breakfast is plentiful, all the staff working it is top notch. The room itself was alright: the bedroom was unreasonably huge while the bathroom, hallway and living room were tiny. We were three female adults with two little kids and it felt like we were on top of each other in the common areas. The fridge didn’t shut so the condensation was maddening. There were two cups to usefor coffee or tea, would be nice if there were plastic cups for like five for water or whatever. It would be nice to have more hooks in the bathroom, more hangers for the closet and coat area. Would be nice to have a rug in the bedroom. There were stains on the curtains, couch, sheets. There was an old gum under the night table."

"This is a lovely hotel in a stellar location. Staff are friendly and helpful. The work out room suffered from non working machines but other than that it was a great experience "

"Outstanding experience. Very specious. Kitchen well stalked. Friendly staff. Beautiful breakfast. Convenient location. I give them five golden star. "

"Clean room staff was accommodating and professional "

"Bar did not have basic amenities including fries, and a variety of drink options. Bartender had to put a sticky note and redline items not available on the menu. This puts a shame to the Hilton brand. The bartender made me a drink that cost $17 and it was insulting to be charged that price since the bartender had absolutely no idea what she was doing. "

"We stayed at the AC Hotel by Marriott Bethesda Downtown after a long day at a volleyball tournament, and while the hotel initially looked nice, the experience was extremely disappointing. Loud music from a speaker near our room (Room 605) kept us awake late into the night and woke us again at 4 AM. Despite multiple complaints, the issue was not properly resolved. When we requested a room change, it was denied, and we ultimately had to check out early due to lack of sleep. To make matters worse, the checkout time on our receipt was incorrect and could not be adjusted. Overall, the hotel failed to provide a quiet and comfortable stay, and customer service was unhelpful. I would not recommend this hotel, especially for families. PS: the follow up from hotel management the following morning has not met our expectations. They tried to balance shift to other guest and offered $35 discount which was complimentary to start with. "