外观

关于霍夫曼庄园 - 绍姆堡凯富酒店的点评

2.5 out of 5
霍夫曼庄园 - 绍姆堡凯富酒店
2075 Barrington Rd, Hoffman Estates, IL

点评

7.6

还可以

10 分 - 超赞。327 条好评,共有 1003 条点评" "
8 分 - 还可以。346 条好评,共有 1003 条点评" "
6 分 - 一般。151 条好评,共有 1003 条点评" "
4 分 - 很差。104 条好评,共有 1003 条点评" "
2 分 - 糟糕。75 条好评,共有 1003 条点评" "

8.0/10

清洁度

8.0/10

员工和服务

7.0/10

服务设施

7.6/10

住宿条件和设施

7.2/10

环保

点评

4/10 很差

Kwok Hung

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is very old. The room is also not clean. It was a very bad hotel experience for us.
2022 年 9 月入住 1 晚
gm 于 2022年10月9日 的回复
Thank you for posting your review of your recent stay withs us. We will use your comments in an effort to improve and offer all our guests the stay they merit. We look forward to serving you again.

10/10 超赞

CHI MAN,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff is nice. Breakfast is good. There is a big mall nearby,about 15 mins drive, a good shopping and eating place.

8/10 还可以

Jayron

满意:员工和服务,清洁度
Good
2024 年 5 月入住 1 晚
gm 于 2024年05月10日 的回复
Thank you for taking the time to post your review of your recent stay with us. We are elated to hear that your stay was good. It was a pleasure to have you choose to stay with us. We look forward to serving you again in the very near future.

10/10 超赞

Anaiz

与配偶出行
满意:住宿条件和设施,服务设施
Es un hotel muy bonito y cómodo confortable solo que me cobraron por el aseo de la habitación y la realidad es que la recibi aseada pero no le hicieron aseo el dia que estuve y el depósito no me lo han retornado...
2024 年 5 月入住 2 晚
gm 于 2024年05月15日 的回复
Thank you for taking the time to post your review of your stay with us. It was a pleasure to have the opportunity to serve you. We are glad to hear that you found our property 'nice and comfortable'. With regards to the deposit that can take anywhere from 3 to 7 days depending on your financial institution.

2/10 糟糕

Penny

不满意:清洁度、员工和服务、住宿条件和设施
Awful
2024 年 4 月入住 1 晚
gm 于 2024年04月28日 的回复
Thank you for taking the time to post your review of your stay with us. I looked into your reservation and I see no notes of you bringing any issues to our attention. We ask all guests - if issues arise during your stay to please let us know - thus allowing us the opportunity to make it right. We look forward to serving you again in the near future.

6/10 一般

Rheanna

与家人及幼儿出行
They seemed nice but they serve breakfast at 7:00 a m. Which I went to hotels it was served 6:00 a.m.
2024 年 4 月入住 2 晚
gm 于 2024年04月16日 的回复
Thank you for taking the time to post your review of your recent stay with us. I am glad to hear that your stay with us was nice. You are correct breakfast is served from 7am-10am on weekends and from 6am-9am during the week. May I say that it was a pleasure to have you as our guest. We look forward to serving you again.

8/10 还可以

Artur

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 4 晚
gm 于 2024年04月13日 的回复
Thank you for taking the time to post your review of you stay with us. Your rating of 4 out of 5 tells us the stay met your expectations. We are elated to here that we provided the service you deserve as our guest. We look forward to serving you again in the near future.

6/10 一般

SUSANTA

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
I booked this hotel through Expedia and made the payment at the time of booking. However, at the time of checking in, hotel staff asked for additional charge for my child who I already paid for. Even after explaining the full payment for same count of guests, he made me wait in the lobby as he was checking with his manager. Although he finally let us check in without additional charge. I found this causing displeasure and stress after a long day drive.
2024 年 3 月入住 1 晚
gm 于 2024年03月27日 的回复
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. Staff was only following hotel policies which state children 12 and under stay for free. This information is listed on Expedia perhaps you missed it. Though the fee was waived for you. We look forward to serving you again.

2/10 糟糕

Bobbie Jo

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was on my way home from a trip visiting family with my son in Kentucky. This was just to be a nice place to stop at for a rest. Upon checking I asked to use the bathroom after being on the road. I was told the public bathroom was out of order. then to be told shortly later that they now usable. Once I entered the bathroom it was dirty. it was clear that the out of order sign was just to keep people out of it. Sai. I believe was his name, he checked me in well.. actually he was training a nice young women whom was a dear. BUT SAI!! he was rude. very rude. made me feel uncomfortable. only and hour later I went to the desk to request ONE extra towel. my room only had two and was in need of and extra one. AFTER getting the third degree about how many people were in my room. I explain twice why that I needed two towels for myself... being one for my hair one for my body. and one for my son. I was given an extra towel. This was SAI whom was being to rude about one towel ONE TOWEL!!! In the room there is a motion sensor it goes off with any movement. I WAS WOKEN UP THREE!! from just my son moving the bed. the third time it work me up was 2:45am. so I just packed up my stuff and left. Never even got to get to use one of my amenities I paid for, meaning breakfast. I ASLO feel bad for whom ever gets stuck with room 138. For it is next to an entrance. When this door closes it slams with the LOUDEST SOUND. which i am sure would wake up anyone in the middle of the night.
2024 年 3 月入住 1 晚

10/10 超赞

Dan

满意:清洁度、员工和服务、住宿条件和设施
pedro at Front Desk most excellent customer service
2024 年 3 月入住 1 晚
gm 于 2024年03月27日 的回复
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. We are elated to hear that Pedro was there for you. We look forward to serving you again.

4/10 很差

Valeria

No water in the building
2024 年 3 月入住 1 晚
gm 于 2024年03月16日 的回复
Thank you for posting your review of your stay with us. Due to a water line break from main city line the city opted to turn water off. This is something out of our control. We did apologize and fully explained details to all guests. Refunds were given where the situation merited it. We look forward to serving you in the near future.

10/10 超赞

Jayron

2024 年 3 月入住 1 晚
gm 于 2024年03月27日 的回复
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. We look forward to serving you again.

10/10 超赞

Hye

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
2024 年 2 月入住 4 晚
gm 于 2024年02月21日 的回复
Thank you for taking the time to post your review of your stay with us. May I say that it was a pleasure to have you choose to stay with us. We look forward to the opportunity to serve you again in the very near future.

8/10 还可以

Joseph

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
gm 于 2024年02月21日 的回复
Thank you for taking the time to post your review of your stay with us. May I say that it was a pleasure to have you choose to stay with us. We look forward to the opportunity to serve you again in the very near future.

4/10 很差

Amy

不满意:员工和服务
2024 年 2 月入住 3 晚
gm 于 2024年02月13日 的回复
Thank you for posting your review of your stay with us. We look forward to serving you again.

10/10 超赞

Belkys,Charleston

满意:清洁度、员工和服务、住宿条件和设施
Excellent
2024 年 2 月入住 1 晚
gm 于 2024年02月7日 的回复
Thank you for taking the time to post your review. May I say that it was a pleasure to have you as our guest. The rating of 5 out of 5 tells us that your stay met your expectations. We are happy to hear this! We look forward to the opportunity to serve you again in the very near future.

8/10 还可以

Duane

满意:清洁度、员工和服务、住宿条件和设施
Very nice and was what we needed. Thanks
2024 年 1 月入住 1 晚
gm 于 2024年02月4日 的回复
Thank you for taking the time to post your review. May I say that it was a pleasure to have you as our guest. We are elated to hear that your stay was 'very nice'. We look forward to the opportunity to serve you again in the very near future.

4/10 很差

Julio

2024 年 1 月入住 1 晚
gm 于 2024年02月2日 的回复
Thank you for taking the time to post your review of you recent stay with us. We are glad to have you as our guest. We look forward to serve you again in the very near future.

10/10 超赞

Evelyn

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good place!!!
2024 年 1 月入住 1 晚
gm 于 2024年01月30日 的回复
Thank you for posting your review of your stay with us. May I say that it is always a pleasure to see you back. We are happy to hear that your stay met your expectations. We look forward to serving you again in the very near future.

6/10 一般

Maria

满意:员工和服务、服务设施、住宿条件和设施
I had noise neighborsplaying tv to loud. Otherwise it was great
2024 年 1 月入住 1 晚
gm 于 2024年01月28日 的回复
Thank you for taking the time to post your review of the recent stay with us. When issues arise during your stay we ask that you let us know - thus giving us the opportunity to correct it. We are glad that otherwise your stay was great. We look forward to the opportunity to serve you again in very near future.

10/10 超赞

Carla

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
gm 于 2024年01月23日 的回复
Thank you for taking the time to post a review of your recent stay with us. Your rating of 10 out 10 tells us that it was to your satisfaction. We are glad to hear that you enjoyed your stay. We look forward to the opportunity to serve you again in the very near future.

6/10 一般

MARC

2024 年 1 月入住 2 晚
gm 于 2024年02月7日 的回复
Thank you for taking the time to post a review of your stay. It was a pleasure to have choose to stay with us. We are happy to see that your stay was to your satisfaction. We look forward to serving you again.

10/10 超赞

Stephanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pedro at the front desk was Wonderful
2024 年 1 月入住 1 晚
gm 于 2024年01月16日 的回复
Thank you for taking the time to post your review of your recent stay. We are elated to hear that Pedro was there for you. We look forward to the opportunity to serve you again in the very near future.

10/10 超赞

Jonathan

满意:清洁度、员工和服务、住宿条件和设施
Rocky was at the front and very attentive. I travel frequently and tried various places. This hotel is conveniently located, clean and the staff is very friendly and always remembers me. The price is also very good
2024 年 1 月入住 2 晚
gm 于 2024年01月16日 的回复
Thank you for taking the time to post your review of your recent stay with us. We are elated to hear that our staff is friendly and always remembers you. You are correct when you say that are prices are good in comparison to surrounding hotels. We look forward to serving you again in the very near future.

10/10 超赞

Stephanie 4037

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean ,sade and the snow was cleared
2024 年 1 月入住 1 晚
gm 于 2024年01月12日 的回复
Thank you for posting a review of your recent stay with us. We are happy to hear that you found the hotel clean. During the winter we strive to keep walkways and parking lot cleared of snow for the benefit of our guests. We look forward to serving you again.

10/10 超赞

Lorena

2023 年 12 月入住 1 晚
gm 于 2024年01月26日 的回复
Thank you for taking the time to post your review of the recent stay with us. May I say that it was a pleasure to have you as our guest. Your rating of 5 out of 5 tells us that your stay was to your expectations. We are happy to see this. We look forward to the opportunity to serve you again in the near future.

10/10 超赞

Cessalie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfy beds, clean, quiet, safe, my favorite hotel in Schaumburg!
2023 年 12 月入住 1 晚
gm 于 2023年12月30日 的回复
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are elated to hear that we are "my favorite hotel in Schaumburg" and the stated facts off comfy beds, clean quiet and safe. All of which we work very hard to provide to all our guests. We look forward to serving you again in the very near future.

2/10 糟糕

Diego

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
They charged me $25 extra for my son who is a child (age 15) because it was supposedly on their hotel policy, which I read their policy and it never states a age range for what children are free or how much they’d be. They also charged me a deposit fee of $100 that was not stated on Expedia as compared to other hotels that I looked through the website on the same day of booking the room for 2 adults and a child. My room was a two bedroom for up to 4 people and they charged me more when there shouldn’t be a difference in payment for another person. The staff that checked me in was also providing terrible customer service and was ridiculously rude for a simple question that was asked because he caused a confusion when stating things related to my payment on Expedia as “ oh they only care about the money that they charge and if you want to claim your money spent ask them.” but knowing as well Expedia tells you what is required offers given for a booking for customer satisfaction in savings. I was absolutely shocked and disappointed with this hotel. I spoke the following morning when I checked out to a different staff person and they were trying to provided proof of their policy for the deposit and extra charge for my child and they themselves weren’t able to give me any proof of so said & stated that the manager would call me for my refund and have not received my refund for the extra charges.
2023 年 12 月入住 1 晚
gm 于 2023年12月28日 的回复
Thank you for posting your review f your recent stay with us. Staff was only following hotel policy. All rooms rates are based on 2 people - though the room has a max capacity of 4. Expedia does list the information in question: the following is directly from Expedia website"The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room. Extra-person charges may apply and vary depending on property policy. All of which may be found under hotel policies. Perhaps you missed this information. I am sorry that the morning staff was unable to show this to you. We look forward to serving you again in the very near future.

2/10 糟糕

Marina

2023 年 12 月入住 3 晚
gm 于 2023年12月23日 的回复
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 超赞

Jayron

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
gm 于 2023年12月19日 的回复
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 超赞

Rebeca

2023 年 12 月入住 1 晚
gm 于 2023年12月19日 的回复
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

8/10 还可以

Thorcrom

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a pleasant stay
2023 年 11 月入住 2 晚
gm 于 2023年12月6日 的回复
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are happy to hear that you had a pleasant stay. We look forward to serving you again in the near future.

8/10 还可以

Jonathan

满意:清洁度、员工和服务、住宿条件和设施
Conveniently located, staff very friendly, clean rooms
2023 年 11 月入住 4 晚
gm 于 2023年12月6日 的回复
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are happy to hear that you found our rooms clean and that the staff was very friendly. We look forward to serving you again in the near future.

2/10 糟糕

Babawale

I was told i had to pay $100 even after showing them i already paid with a reservation number
2023 年 11 月入住 1 晚
gm 于 2023年11月28日 的回复
Dear Mr. Babawle: Indeed you had a prepaid reservation - upon check in you were asked for a deposit and it is only an authorization. Perhaps you missed this on Expedia.com The following is directly from the site "Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges". It is our hope that this clarifies any concerns you might have had.

6/10 一般

Stephanie

2023 年 11 月入住 1 晚
gm 于 2023年12月19日 的回复
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 超赞

Catherine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was very clean, comfortable, and updated. Property was quiet. Good breakfast. Staff was readily available for any questions or problems. Only problem I had was shower doors were not installed properly and would not stay closed. Will definitely stay there again when in town.
2023 年 11 月入住 3 晚
gm 于 2023年11月28日 的回复
Thank you for taking the time to post your review of your recent stay with us. We are happy to hear that you found our hotel rooms very clean and comfortable. We look forward to serving you again in the very near future.

10/10 超赞

Mary

满意:清洁度
2023 年 11 月入住 1 晚
gm 于 2023年11月25日 的回复
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. Your rating tells us your stay was to your satisfaction which we are glad to hear. We look forward to serving you again in the very near future.

8/10 还可以

Kannan

满意:清洁度、员工和服务、服务设施
Washroom is basic with no towel bar even.
2023 年 11 月入住 2 晚
gm 于 2023年11月17日 的回复
Thank you for posting you review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 超赞

Marco A

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
gm 于 2023年11月17日 的回复
Thank you for posting you review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 超赞

Sachiyo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚
gm 于 2023年11月15日 的回复
Thank you for posting your review of your recent stay with us. Your rating of 5 out of 5 tells us your stay was to your satisfaction. We are elated to hear this. We look forward to serving you again in the near future.

2/10 糟糕

Theresa

2023 年 11 月入住 2 晚
gm 于 2023年12月6日 的回复
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 超赞

Cheryl

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always stay here when we visit the Schaumburg area. Staff has always been very courteous and hotel is quiet and clean.
2023 年 10 月入住 2 晚
gm 于 2023年10月31日 的回复
Thank you for taking the time to post your review of your recent stay with us. May I say that it was indeed a pleasure to have you choose to stay with us. We are elated to hear that you found our hotel clean and quiet. We look forward to serving you again when your travels bring you back this way.

8/10 还可以

Melissa,Frankfort

2023 年 10 月入住 1 晚
gm 于 2023年11月19日 的回复
Thank you for taking the time to post your review of your stat with us. We are glad to see that your stay was to your satisfaction. We look forward to serving you again in the very near future.

6/10 一般

George

与家人及幼儿出行
满意:清洁度
不满意:员工和服务
Average hotel. Got what we paid for.
2023 年 10 月入住 1 晚
gm 于 2023年10月29日 的回复
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

6/10 一般

Sherri

满意:员工和服务,清洁度
不满意:住宿条件和设施
2023 年 10 月入住 2 晚
gm 于 2023年10月29日 的回复
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

4/10 很差

Chris

与家人出行
满意:员工和服务
不满意:住宿条件和设施
Tv didn't work Elevator not working Shower very poor Rooms in need of a overhaul
2023 年 10 月入住 1 晚
gm 于 2023年10月26日 的回复
Thank you for taking the time to post your review of your recent stay with us. Our elevator is fully functional and to my knowledge has not been down at all. If you had issues with the TV all you had to do was call the front desk so that we have the opportunity to fix it. We ask all guests to bring to our attention any issues during the stay thus giving us the opportunity to correct it. We look forward to serving you again in the near future.

4/10 很差

Ariel

满意:员工和服务,清洁度
不满意:住宿条件和设施
2023 年 10 月入住 1 晚
gm 于 2023年10月29日 的回复
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

8/10 还可以

Dan

满意:员工和服务,清洁度
Loud Fridge & AC but was clean.
2023 年 10 月入住 1 晚
gm 于 2023年10月29日 的回复
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

8/10 还可以

Veronica

与配偶出行
满意:服务设施,员工和服务
Easy to get to. Quick check in and amazing staff. The rugs are pretty nasty but this is my go to place when in town.
2023 年 10 月入住 2 晚
gm 于 2023年10月17日 的回复
Thank you for taking the time to post your review. We are elated to hear that "this is my go to place when in town" - our staff is always there for each and everyone of our guests. We look forward to serving you again in the very near future.

10/10 超赞

Donna

2023 年 10 月入住 1 晚
gm 于 2023年11月9日 的回复
Thank you for taking the time to post your review. A rating of 5 out of 5 tells us that your stay was to your satisfaction. We are elated to see that . May I say that it was a pleasure to have you as our guest. We look forward to serve you again in the near future,