Maybe it was a mistake on my end. I booked the hotel through Expedia with my American Express credit card (I just left my card info. The payment was due at arrival). When I checked in, I gave the front desk the information of my citi credit card.
My American Express was charged twice. I called the hotel, and the hotel told me that I should call American Express. Then I called American Express and made a dispute. Then the second charge came back. However, on the same day, my citi card was charged and the amount was posted.
Anyone else encountered this situation before?
Shuang
於 2019 年 8 月住了 1 晚
8/10 不錯
James
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
James
於 2025 年 7 月住了 1 晚
2/10 很差
Crystal (Sammamish)
家人同遊
2025 年 7 月 24 日
讚好:整潔度
不滿:職員與服務
Reserved 2 queens. But forced to have a king. Front desk was no help in accommodating my reservation either. Can’t trust them.
Crystal
於 2025 年 7 月住了 1 晚
6/10 一般
Sue
2025 年 7 月 21 日
The halls smelled and there was mold in room around air conditioners and some spots in ceiling in bathroom
Sue
於 2025 年 7 月住了 1 晚
2/10 很差
Samantha
2025 年 7 月 20 日
讚好:職員與服務
不滿:整潔度和住宿狀況
Upon arrival, we saw this facility was under construction. The room pictured online was nothing like the one we received, very misleading. It was not clean, had an odor, and was such a bad experience that we chose to not stay at all. Unfortunately all hotels in an extended proximity of this were booked, and we ended up driving home after the event we were attending in the area.
Samantha
於 2025 年 7 月住了 1 晚
6/10 一般
Denis
伴侶同遊
2025 年 7 月 20 日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The electronic check-out process did not work. I asked at the desk and the clerk said he just came on and did not know anything about it???
Also, I had to go to the desk to get the WiFi to work.
Denis
於 2025 年 7 月住了 2 晚
6/10 一般
Terri A
家人同遊
2025 年 7 月 17 日
讚好:整潔度和職員與服務
不滿:設施服務
Disappointed - no pool because of construction. Construction area was very messy.
Terri A
於 2025 年 7 月住了 1 晚
10/10 優異
stephanie
伴侶同遊
2025 年 7 月 16 日
讚好:整潔度、設施服務和住宿狀況
Clean and nice
stephanie
於 2025 年 7 月住了 1 晚
8/10 不錯
Euniece
親子同遊
2025 年 7 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was great but we stayed a weekend when it was booked and people were in the lobby throughout the night being very loud.
Euniece
於 2025 年 7 月住了 2 晚
10/10 優異
Paula
商務旅客
2025 年 7 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice customer service. Good food.
Paula
於 2025 年 7 月住了 2 晚
6/10 一般
Robert
親子同遊, 商務旅客
2025 年 7 月 11 日
讚好:設施服務
不滿:住宿狀況
It’s under construction, older AC units that omit a damp smell, but great location and very convenient for all amenities.
Fantastic staff
Robert
於 2025 年 7 月住了 1 晚
8/10 不錯
Antoinette
家人同遊
2025 年 7 月 6 日
讚好:整潔度
I like that it was clean. Most of the staff were friendly and breakfast was good but need more of a variety. I didn’t like when the staff wasn’t available on the weekends and were not able to do laundry because we need towels and wash clothes and didn’t make sure that we had any. They gave us hand towels.
Antoinette
於 2025 年 7 月住了 3 晚
10/10 優異
melissa (Lorain)
家人同遊
2025 年 6 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable
melissa
於 2025 年 6 月住了 1 晚
2/10 很差
Chun
親子同遊
2025 年 6 月 27 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
First room had insect larvae stuck to bed and white construction materials all over the wall area. I checked out 3 additional rooms with the staff to find one that was clean enough to stay. Not clean but clean enough to make it through one night. If cleanliness is your priority, this location isn’t it.
Chun
於 2025 年 6 月住了 1 晚
10/10 優異
Gabrielle
2025 年 6 月 25 日
Gabrielle
於 2025 年 6 月住了 1 晚
10/10 優異
Collin
2025 年 6 月 24 日
Collin
於 2025 年 6 月住了 2 晚
10/10 優異
Alejandro
2025 年 6 月 12 日
讚好:整潔度、設施服務和住宿狀況
Alejandro
於 2025 年 6 月住了 3 晚
10/10 優異
Carol (Eldridge)
家人同遊, 商務旅客
2025 年 6 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The entire hotel was very clean and appealing.
Carol
於 2025 年 6 月住了 1 晚
2/10 很差
AyhAnna
2025 年 6 月 6 日
不滿:整潔度和住宿狀況
Hair on my sheets, requested several sets and they all had hair on them. Maybe it's the housekeeper hair, but still was not ok.
AyhAnna
於 2025 年 5 月住了 1 晚
10/10 優異
Stephen
家人同遊
2025 年 6 月 4 日
讚好:設施服務和住宿狀況
Newly remodeled interior. Nice breakfast. New coffee makers in lobby, brewed per cup. No coffee in room any longer. Nice Dove soap, shampoo, and conditioner dispenser in shower.
Stephen
於 2025 年 6 月住了 2 晚
10/10 優異
Maher
2025 年 6 月 2 日
讚好:整潔度、設施服務和住宿狀況
Nice
Maher
於 2025 年 5 月住了 3 晚
10/10 優異
Kathryn
2025 年 6 月 2 日
讚好:整潔度、設施服務和住宿狀況
Kathryn
於 2025 年 6 月住了 1 晚
8/10 不錯
Alok Victor
2025 年 6 月 1 日
讚好:設施服務
Enjoyed my stay
Alok Victor
於 2025 年 5 月住了 3 晚
10/10 優異
Rifa
家人同遊
2025 年 5 月 31 日
讚好:整潔度、設施服務和住宿狀況
It was exactly what I was looking for: a safe and clean place to sleep with free breakfast and parking. Staff was nice too and we didn’t have any problems with check in. Will return if I need a place to sleep close to Lombard and Chicago. It is an hour drive with traffic to downtown Chicago though.