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We stayed here 6 nights, in town for our son's bootcamp graduation. The hotel is new and very clean. The staff was friendly and helpful. Housekeeping was so good. They came in every other day and did a wonderful job! I am so thankful. It was a great stay.
Room was clean and nice, bigger than expected. Bathroom was clean (wife commented that the shower door was sparkling clean). Check in and check out were both handled kindly by staff. Highly recommend.
After a bad experience with Extended Stay America hotels with Chicago, we were looking for a family friendly hotel that could accomodate a family of 6 and facilities for in-room food preparation as my parents are used to home cooked food. This hotel is apparently newly constructed, very convenient for the families, great and helpful staff and good rates. The rooms have full sized fridge, microwave and dishwasher and are functioning really well. The breakfast is adequate and good.
A special shout out to the breakfast and cooking staff that prepared an off-cycle popcorn load on my kid's demand :). This made their day! There is a lot of 'welcome' around, free lemonade and coffee in the lobby.
One thing they DO NOT have in the rooms is the Stove/Oven. I called up ahead and asked as I did not see it in the pictures and the reception told me they should be in the room "because it's a full kitchen". They need to correct this information. Luckily we packed an electric griddle that helped us.
Location was in a good area. Breakfast was decent, staff was friendly, rooms were clean, beds were a little too firm (but at least they weren’t super soft), loved the outdoor space with fireplace at night, swimming pool was small but good enough for the kids, just a great location for going to six flags and not having to pay a lot.
Drew
Stayed 2 nights in Aug 2023
8/10 Good
Trudy
13 Aug 2023
Liked: Amenities
The room smelled like mildew ! Maybe there had been a water problem . I was happy I had some Lysol fabric spray with me . The room looked nice and clean .
Trudy
Stayed 1 night in Aug 2023
6/10 Okay
Chris
Travelled with family
31 Jul 2023
Liked: Property conditions & facilities
Disliked: Staff & service
It was very close to our family and convenient for us. However we felt it was weird that we had to ask for simple things such as toilet paper and towels. When we first checked in we had no towels and hardly any toilet paper.
I understand if we have to ask for more but our room didn’t start out with any. We had no real blankets and when we asked for some we were told that they were out.
It reminds me of the Seinfeld episode when they took our reservation they were not ready for us.
Booked because rooms were (falsely) advertised as having a full kitchen but none of them have stoves. Shower door constantly popped open during shower and needed to be held with one hand while showering. Raised these concerns to manager and never heard back. Also note walls are thin and they play catchy tunes all day in the lobby and outdoor seating area making it hard to do work out there. Pillows are high and hurt your neck.
Check in was quick and easy. Staff was pleasant. The room was very spacious, my family of 6 was comfortable and we all had space. Usually we are on top of wa hotbed in most hotel rooms, or we need to get 2 rooms. Very pleased, definitely recommend!