Orem Cinemark University Mall Hotels

"Worst La Quinta I have ever been in! Disgusting room. Rude front desk. I needed a shower AFTER I LEFT!"

"The room was clean and comfortable but that’s the best I can say for this property. My husband is in a wheelchair with only 10% use of his legs. We requested an ADA room for wheelchair users. I was given a key for a room on the fourth floor and told it was a “king accessible room.” After struggling to get him and all our belongings to said room we discovered it was not in any way accessible. There were no support bars anywhere and the toilet and shower were accessed through a very narrow doorway that his wheelchair could not squeeze through. We immediately called the front desk and had to reiterate (because physically seeing a man in a wheelchair didn’t help), that my husband is, in, fact in a wheelchair, and needs a WHEELCHAIR accessible room. After waiting for a room switch and receiving no help to change out rooms, we finally arrived to a suitable room, but discovered the support bars in the shower were already half ripped out of the wall. There was a shower chair that required manual installation, which had my husband been staying there alone he’d never have been able to install! And there was extensive damage to the wall behind the toilet appearing to be water damage. We realized, after using the shower, that this was caused by the shower chair blocking the shower curtain from sealing as a massive pool of water collected and gathered in that spot. I will never stay here again and would highly recommend any disabled travelers to avoid this property! "

"The rooms were clean. Staff was friendly. The breakfast was good. The waffles were great! "

"House was huge, had many fun things to do in the house. Perfectly stocked kitchen, game room. Linens plentiful and high quality. Shopping nearby was plentiful and varied. Would stay again!!"

"Room was great. Breakfast was hit and miss though. We waited 1/2 hour for eggs before leaving."

"Room was spotless "

"Good stay"

"I was in town because my husband was in the hospital. The staff was so kind and supportive. They helped a difficult journey to be a little easier. "

"How can I give this property negative stars? What a dump!! Toenails in bathroom, blood on curtains!! Massive calcium deposit on shower, crackheads everywhere. What is going on here!!!?"