We stayed one night. We booked very last minute and stayed in the room almost the whole time just catching up on sleep. The reception desk was great - helpful and accommodating. We were very comfortable in this hotel.
Loved the location - few steps from the spectacular duomo. Staff was super friendly and helpful. We were able to store our bags at the desk after checkout. Driving through ZTL was a challenge but hotel clears your car with the police so no fees (from what they told us). Very comfortable for our family of four - would definitely stay again.