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“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……

“The staff was very helpful, there is a free trolley that takes you about the city and stops right outside, fountain square had something going on both nights we were there, and the reds stadium was just a few minutes walk away.”

“The receptionist with long hair doesn't smile,when the door opens. TV still on we thought someone in the room,There is a garbage under the table in the room, and there are two red dirty things on the carpet too ,a long hair on the blanket ，I originally wanted to change rooms, but the front desk said there was no one to work or tidy up during the holidays when we checked in ，Not a very good experience”

“All employees were very friendly and helpful. Great location for the Reds game.”

“We mistakenly came while a game was going on and it was extremely difficult to get to the hotel as roads were blocked and none of the officers would move them even though we had a reservation and had to use the road to get to the hotel. Other than that it was wonderful and they gave us a ballpark view which the kids lived.”

“Great staff, great room, great location and loved to be able to see all the art throughout the hotel”

“Our room and our friends room had a weird bathroom/sewage smell to it for the entirety of our stay. It seemed to be worse at evening time when we got back to our room from being gone all day.”

“Nice stay for an overnight trip. Would recommend!”

“Check in was supposed to be after three PM, but we didn’t get a room until four thirty PM. The rooms appeared to be pre assigned. Someone one we know got a room immediately after they got a room that had not been cleaned. So there was available cleaned rooms, but the staff made us wait. Liked proximity to the Great American ball park.”

“Half of the blinds didn’t work. I had to leave a day early and was told that if I contacted Expedia that I could get a refund for the extra night I didn’t stay and now they’re saying I can’t have a refund for the extra night. Parking was very expensive. Room wasn’t very clean.”

“The place was spotless! Very courteous staff. I’ll definitely stay here again!”

“员工服务非常周到！”

“Really cute hotel. Super helpful staff. Great coffee shop a short walk away.”