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"Needs serious updates "

"This hotel was great! Right across the street from the arena and affordable! I would stay again!"

"Great hotel "

"There was hair throughout our shower, not our hair. Not what I wanted to do to clean a shower when I got in late. I did it myself because their standard of clean was leaving hair, I’ll do it myself! "

"The pool was closed. That's fine. Had a 1 used role of toilet paper. No extras. Hair on the toilet. Smelled of smoke in hallways."

"Clean hotel. Affordable accommodations. Nice restaurant called Betts right next to lobby. Lobby was clean and nice with a modern fireplace to keep warm. Will definitely be back."

"Expensive hotel food and drinks"

"good the prices"

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."