“A man with a sawzal I think drilling into door jams and cutting new holes in the doors went on for the 2.5 hours we were there. TV and WiFi were both out of service. We went to the front desk to say we were leaving and wanted a refund. The girl would not provide the last name of her manager who was not there. She said we would have to call in the morning. I filed complaints with Expedia, and my bank.”
“We really enjoyed the continental breakfast and the pool. Also, the staff were very friendly and helpful.
However, we had stayed at this hotel previously and the property seemed to be less well cared for than a year ago. Our room was not well cleaned. There were crumbs under the mattress, greasy feeling grime on the bedside table, grease stains on one comforter. My husband also found a sock behind the couch that wasn’t ours, and my toddlers socks became filthy after running around barefoot in……
“had a problem with our room entry key card. staff was able to resolve the problem within 10 minutes. the card reader on the door needed a new battery.”
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