外观
查看供应情况

关于科尔切斯特智选假日酒店 - IHG 旗下饭店的点评

2.5 out of 5
科尔切斯特智选假日酒店 - IHG 旗下饭店
Birchwood Road, Colchester, England

点评

8.4

很好

10 分 - 超赞。380 条好评，共有 1004 条点评" "
8 分 - 还可以。429 条好评，共有 1004 条点评" "
6 分 - 一般。126 条好评，共有 1004 条点评" "
4 分 - 很差。55 条好评，共有 1004 条点评" "
2 分 - 糟糕。14 条好评，共有 1004 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.6/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Gary，colchester UK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean room and nice ice machine. Brefast is good with variety choices.
2017 年 10 月入住 1 晚
Rachel Byron 于 2017年10月28日 的回复
Dear Gary, Thank you for taking the time to review your stay with us here at Holiday Inn Express Colchester. Our whole team from reception to maintenance strive to provide the upmost level of service as expected from our brand and are delighted to see you were satisfied with the service you received. We certainly hope to welcome you back in the near future. Kind Regards, Rachel Byron, Guest Service Manager

6/10 一般

PEI SHUN

8/10 还可以

Lai Kwan，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
comfortable but weak wifi
Overall comfortable, though a bit far from city centre, driving to here is ok,it takes 15 mins. The WiFi is not good, can’t connect via iPad, always show too much subscribers, & very weak connection signal when using smart phone

8/10 还可以

steven

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and stay. Had a problem with the TV at around 11pm. In less 5 minutes a member of staff was knocking at our door to deal with the problem. Staff great. Room a good size. Lots of electric sockets and yes we would return for another stay.
2024 年 5 月入住 2 晚

6/10 一般

Nyo Nyo

2024 年 5 月入住 2 晚

4/10 很差

Thom

不满意：住宿条件和设施，清洁度
Horrible smell in the hotel, rooms are old and not well kept. In need of an overhaul. Reasonably quiet though, and sufficient parking. Would not go there again!
2024 年 5 月入住 1 晚

8/10 还可以

Chris

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good price, great staff, slept well.
2024 年 5 月入住 3 晚

8/10 还可以

Anthony

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I’m disabled and the lift was out of order.
2024 年 5 月入住 1 晚

10/10 超赞

Ahmed Niyaman

满意：清洁度、员工和服务、住宿条件和设施
Was a lovely stay
2024 年 4 月入住 1 晚

10/10 超赞

lucinda

团体旅客
All of the above 5 star
2024 年 4 月入住 1 晚

8/10 还可以

bonita

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good and clean. All adequate thank you.
2024 年 4 月入住 2 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Jodie

满意：清洁度、员工和服务、住宿条件和设施
Staff were lovely rooms were clean was an enjoyable stay
2024 年 4 月入住 1 晚

8/10 还可以

Lenka

满意：清洁度
Convenient location, very clean room, great bathroom, but if very uncomfortable mattress. The breakfast was good.
2024 年 4 月入住 1 晚

6/10 一般

Russell

与配偶出行
We would stay here again only if you could have the same mattress’s as premier inn it’s a shame as everything was excellent but the mattress’s were terrible no support at all 🙁
2024 年 3 月入住 3 晚

6/10 一般

Graham

与配偶出行
满意：清洁度
不满意：服务设施
There is nothing to really recommend this property other thjan price. It is next to a petrol station and one other building just alongside the A12. There is nothing attractive but parking is fine. A small and expensive evening meal menu is available. Breakfast is buffet style with not quite as much on offer as is usual. The food is ok and the service is good, clearing and cleaning tables and topping up the food. Rooms are a reasonable size but no shelves and no drawers so you live out of your travel bag. Therre are coat hangers on an open rack. One bedside light could not be switched off and the room was not serviced one day even though it had been requested. Planty of hot water and a good shower.
2024 年 3 月入住 3 晚

10/10 超赞

Praveen

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Helpful staff
2024 年 3 月入住 1 晚

6/10 一般

Amanda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great hotel, central location. Nice staff. Great breakfast. Room was clean. But big let down were the beds. Sooooo uncomfortable and small. Duvet barely covered the bed so scaring it with my husband was interesting! The sofa bed for the children was horrific. Doings sticking out everywhere. Such a shame as the stay would have been excellent if we could have slept!
2024 年 3 月入住 1 晚

10/10 超赞

natasha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel. Helpful safe. Lovely bathroom. little hard to find in the dark.
2024 年 3 月入住 1 晚

6/10 一般

Linda

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super clean and comfortable hotel with very good service. However the lift was out of order which was no real biggie, but this had to be the worst nights hotel sleep ever because of the noise. There was a party of guests containing young children/teenagers who ran up and down the corridors screaming at each other until around midnight. I spoke to them and called down to reception too. We also heard a noise that sounded like the wind rattling a door. This went on all night. Finally we could clearly hear the people next door and their baby woke us up just before 05.30. If we'd been staying longer we'd have asked to move rooms, ours had a connecting door so whether that made it less soundproof I don't know. This was our first time at a Holiday Inn and we thought it clean, comfortable and with good service and a fair price. Just a shame about the noise.
2024 年 3 月入住 1 晚

8/10 还可以

paul

商务旅客
满意：员工和服务，清洁度
Receptionist was good. Always smiling and happy. The blonde lady. Food was very average, menu could be a little bigger with more choices. And a free water station would have been nice.
2024 年 2 月入住 16 晚

10/10 超赞

Helen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean room. Helpful staff. Great all you can eat breakfast.
2024 年 2 月入住 1 晚

10/10 超赞

John

满意：清洁度
2024 年 2 月入住 1 晚

8/10 还可以

Claire

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

4/10 很差

JESSICA N

与家人出行
满意：员工和服务
不满意：客房舒适度
Too small of the room for family four!
2024 年 2 月入住 1 晚

8/10 还可以

James

2024 年 2 月入住 1 晚

10/10 超赞

Narayan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 4 晚

8/10 还可以

Olaperi

2024 年 2 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Was good overall
2024 年 2 月入住 1 晚

10/10 超赞

Graham

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great valur
Very pleased and excellent value for money
2024 年 2 月入住 1 晚

10/10 超赞

Fola

满意：员工和服务
2024 年 2 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
满意：住宿条件和设施
不满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Jacob

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

4/10 很差

Now

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Shower was dirty. Lift out of order. Breakfast food was poorly cooked and the car park lighting was not working.
2024 年 1 月入住 1 晚

8/10 还可以

Simon

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great value
2024 年 1 月入住 1 晚

8/10 还可以

Sandra

与家人出行
满意：员工和服务，清洁度
We had a couple of problems due to boiler issues, however the staff did their utmost to resolve them and were very pleasant throughout.
2024 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice return stay
2021 年 9 月入住 2 晚
Steve 于 2021年09月25日 的回复
Thank you very much for your review. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2021 年 9 月入住 2 晚
Steve 于 2021年09月19日 的回复
Thank you very much for your review. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

6/10 一般

William

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Abit isolated - no other options for food apart from hotel bar which was poor and over priced
2021 年 9 月入住 1 晚
Steve 于 2021年09月19日 的回复
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at it. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

8/10 还可以

Jonathan，Bromley

与家人出行
满意：员工和服务，清洁度
The hotel is convenient off the A12 yet far enough away you don't hear traffic noise. Decent room and bathroom, modern and clean and the rate included a better than average breakfast in the bar on-site. The only drawback is they don't offer family rooms with two double beds, just a bed and a sofa bed. The sofa bed is pretty small and VERY uncomfortable, you can feel a bar in the middle of your back all night. Might be ok for very little kids but it does not make for a good night's sleep for someone bigger.
2021 年 8 月入住 1 晚
Steve 于 2021年08月29日 的回复
Thank you very much for taking the time to write us a review. We will use your comments to coach our team in order to provide a better experience in the future. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

2/10 糟糕

Andrea

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Our stay was hard as when booking the ages of our children haven’t been taken into consideration and they had to share a bed. I don’t know why we’re not informed of this prior to our stay
2021 年 8 月入住 1 晚
Steve 于 2021年08月26日 的回复
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at it. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

8/10 还可以

Michelle

2021 年 8 月入住 1 晚
Steve 于 2021年09月19日 的回复
Thank you very much for your review. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

10/10 超赞

Denise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Night out
2021 年 8 月入住 1 晚
Steve 于 2021年09月19日 的回复
Thank you very much for your review. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

8/10 还可以

Lee

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great for the price
Good clean and well maintained hotel. Bed was a little uncomfortable with two people in it. Staff and breakfast was good.
2021 年 8 月入住 1 晚
Steve 于 2021年08月19日 的回复
Thank you very much for taking the time to write us a review. We will use your comments to coach our team in order to provide a better experience in the future. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

4/10 很差

mathew

与家人出行
满意：员工和服务
不满意：客房舒适度，清洁度
check rooms
paid for two rooms connected, when arrived told this was not possible had to be next to each other. we checked in at 2pm but in a rush and did not check rooms until return at 1am, one room clean other not been cleaned at all very bad state. breakfast very limited not much choice but you could take back to your room which was a plus
2021 年 8 月入住 2 晚
Steve 于 2021年08月16日 的回复
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at it. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：客房舒适度
Hotel was difficult to find, their postcode was not recognised on the car Sat Nav, and it’s quite hidden with no big signs of the hotel. Sofa bed and double bed was very uncomfortable. Room was clean and tidy and the overall service from the staff was good.
2021 年 8 月入住 2 晚
Steve 于 2021年08月16日 的回复
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at it. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

8/10 还可以

Leonard

与家人出行
满意：员工和服务，清洁度
2021 年 8 月入住 2 晚
Steve 于 2021年09月19日 的回复
Thank you very much for your review. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

4/10 很差

真实旅客

满意：员工和服务，清洁度
2021 年 7 月入住 3 晚
Steve 于 2021年08月5日 的回复
Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will try to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚
Steve 于 2021年08月4日 的回复
Thank you very much for your review. We are delighted you enjoyed your stay with us and hope you choose to stay with us again in the future. Kind Regards

10/10 超赞

Rabia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚
Steve 于 2021年07月21日 的回复
Good afternoon, Thank you very much for the good review. We hope to see you again soon.