I have been coming several time in the hotel it is normally amazing, clean, superb rooftop, but for some reasons this time, i got some issue with a team member at the front desk for checking in and checking out.
Bed sheet had a huge foot mark in the middle which make the experience mediocre.
The quality level is really not consistant, it is a real pity because the hotel, room, food , location , roof top , gym are very superb.
Maybe tiny things but can make huge difference.
It is a warning, hopefully quality of service will be better next time