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关于可伦坡丽筠酒店的点评

4 out of 5
可伦坡丽筠酒店
No. 36-38, Clifford Place, Colombo, Colombo

点评

8.6

超赞

10 分 - 超赞。218 条好评，共有 485 条点评" "
8 分 - 还可以。192 条好评，共有 485 条点评" "
6 分 - 一般。47 条好评，共有 485 条点评" "
4 分 - 很差。18 条好评，共有 485 条点评" "
2 分 - 糟糕。10 条好评，共有 485 条点评" "

9.0/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Shan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
海景房的景觀非常不錯，須通過安全檢查才可進入酒店大堂，拍房卡才可到達住宿樓層，感覺安全。 因疫情關係全國實示戒嚴，行程被迫取消，心急多租一晚房間之際選錯了城景房，酒店讓我繼續留在原來的海景房，感謝。
2020 年 3 月入住 1 晚
Wendy Pietersz 于 2020年03月25日 的回复
Dear Shan, Thank you very much for your fantastic rating on your recent experience at OZO Colombo. We are thrilled to know that you have had a wonderful stay we look forward to welcoming you back in the near future. Best Wishes, Wendy Pietersz Manager Front Office.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good quality in room dining with affordable price. Also the hotel is near sea and have nice view!
2018 年 8 月入住 1 晚

10/10 超赞

chinhsin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a nice expedieren staying OZO Colombo. Decent price gets you a decent stay in Colombo 4 which is not very far from the city.
2018 年 1 月入住 5 晚
Shavindri- Manager, E-Distribution 于 2018年01月25日 的回复
Thank you for sharing feedback of your recent stay with us at OZO Colombo, an ONYX Hospitality hotel. We are pleased to hear that you had an enjoyable stay with us. We look forward to welcoming you again. Best wishes. Team OZO Colombo

10/10 超赞

yaozu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
住的是酒店的海景房，床是最大号的。整体上酒店服务还可以，但是位置稍微偏离市中心，酒店房内设施简单，没有拖鞋大家记着自己带。冰箱可以忽略掉，住了几天只有第一天给了两瓶免费的水，酒店内用车稍贵，建议不要发票的话打优步。酒店门口可以看到传说中的小火车。整体感觉性价比跟国内没法比，税太高。
2018 年 1 月入住 3 晚
Shavindri- Manager, E-Distribution 于 2018年01月26日 的回复
Thank you for taking time to review your stay with us at OZO Colombo and we are happy to hear that your overall experience with us has been to your expectations. Thank you for your constructive feedback. We will work on any shortcomings from our end to make your next stay with us an enjoyable. Do visit us again! Best wishes, Team OZO Colombo

10/10 超赞

shifan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常不错，但WiFi只能用24小时
2017 年 9 月入住 5 晚
Dear Shifan, Thank you for providing feedback on your most recent visit to OZO Colombo, an Onyx Hospitality Hotel. We are pleased to have been able to uphold our commitment in providing a comfortable stay and a unique blend of hospitality. Your kind words will be shared with our team who take great pride in creating all elements of your stay. We look forward to welcoming you back soon! Warm regards, Rangitha Goonatillake | Manager, Front Office

10/10 超赞

shifan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常不错的酒店
2017 年 9 月入住 6 晚
Dear Shifan. Thank you for providing feedback on your most recent visit to OZO Colombo, an Onyx Hospitality Hotel. We are pleased to have been able to uphold our commitment in providing a comfortable stay and a unique blend of hospitality. Your kind words will be shared with our team who take great pride in creating all elements of your stay. We look forward to welcoming you back soon! Warm regards, Rangitha Goonatillake | Manager, Front Office

6/10 一般

Don，T

满意：清洁度、员工和服务、住宿条件和设施
一般商務酒店標準
酒店並無提供任何拖鞋，牙刷，刮鬍刀。很麻煩，要打電話要，然後等半小時才有人拿給你。酒店周邊很差，只有一個海景是亮點。
2017 年 7 月入住 4 晚
Rangitha G 于 2017年09月3日 的回复
Dear Mr.Don, Thank you for providing feedback on your most recent visit to OZO Colombo, an Onyx Hospitality Hotel. We very much regret to hear of the lack of service delivery you have described and inconvenience caused. Please accept our apologies for the service laps. Team at OZO Colombo always strive to provide the best hospitality to our valuable guests. Furthermore, will take necessary steps to ensure your next stay meets your expectations. We sincerely hope to have an opportunity to better serve you whenever your travels bring you back to Colombo. Warm regards, Rangitha Goonatillake | Manager, Front Office

8/10 还可以

A. K.，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
最親近海的理想飯店 The ideal hotel that is close to ocean
I had a great experience that I chose this hotel on my holidays. The room is comfortable and clean. Everyday I can see beautiful ocean right after I wake up. It is very peaceful. All the staff are nice. I will choose OZO again for my next holidays!!!
Maheesha Ratnayake 于 2017年05月4日 的回复
Dear valued guest, Thank you very much for your feedback. We appreciate the time taken to provide us an opportunity to learn and continue to deliver stays that are worthy of our guest’s praise. Warm Regards, The Management and Team at OZO Colombo

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

真实旅客

Only not bad
Only not bad... no any others.

2/10 糟糕

GUAN WEN，TAIWAN

满意：清洁度
不满意：住宿条件和设施
CHEATING HOTEL
no any hot water at night, very bad, customer service even cheated me said this is the problem in my room only, WTXXXXXXX

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常现代化的酒店 很新 酒店设施完善 而且有海景 还不错 值得住。 非常现代化的酒店 很新 酒店设施完善 而且有海景 还不错 值得住。 非常现代化的酒店 很新 酒店设施完善 而且有海景 还不错 值得住。

10/10 超赞

Shuoyi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很新的酒店，设置很现代

8/10 还可以

Yu-Sheng，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A nice hotel for staying during week days.
The room is clean, and with a great sea view. The only minus is they gave me the room at 3rd floor, where you couldn't avoid the noise and low frequency vibration caused by hotel pub at late Sunday night.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
reasonable
The room is a little bit small.

10/10 超赞

Christopher

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, staff were amazing and really helpful food was great too.
2024 年 2 月入住 1 晚

8/10 还可以

Corey

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

6/10 一般

Smarani

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Service was not ip to scratch. In room dining menu was not available and porter didnt arrive when we called. Also room was noisy with room next door’s door kept opening and shitrung really loudly.
2024 年 2 月入住 1 晚

10/10 超赞

Manvindra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
1. Classy hotel, Clean, hygienic. 2. Rooms- Clean, Great views. 3. Staff - Polite, helpful, Mr Arafath and his colleagues provided a lot of support for our pleasant stay. 4. Security - the security staff provides you with sense of security and are very polite. 5. Good restaurants in hotel itself. 6. Walking distance from all amneties.
2024 年 1 月入住 5 晚

6/10 一般

Alan

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Can be better
overall experience was okay. Internet connection was poor, there's no dental kit provided when I first entered the room.
2024 年 1 月入住 2 晚

6/10 一般

Ellis

满意：客房舒适度
不满意：员工和服务，清洁度
Disappointing for a Radisson
What we liked: - bed was very comfortable. What we didn't like: - Service was poor. We were told to go to the rooftop bar while they got our room ready but they forgot about us. It then took quite a while for them to bring the bags up. - The pool is pretty small and only had 4 loungers. - The shower had a curtain which lets water out, so the floor became very slippy and quite dangerous.
2023 年 12 月入住 1 晚

8/10 还可以

Thushiyanthi

满意：服务设施，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Danielle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I spent 1 night at this beautiful property, and I was greeted with warmth and genuine hospitality by the staff. I thoroughly enjoyed the rooftop restaurant and views at sunset. The staff assisted me with arranging airport transportation the next morning. On my next trip to Colombo, I will be sure to stay at this property again.

8/10 还可以

David

2023 年 11 月入住 7 晚

2/10 糟糕

Prakash

不满意：员工和服务
2023 年 7 月入住 1 晚

6/10 一般

Suthan

不满意：服务设施，清洁度
Great location and view, but disapppointing food options and cleanliness standards need to be revisited.
2023 年 3 月入住 1 晚
Bhanuka 于 2023年04月9日 的回复
Dear Mr.SultanThank you for your feedback. We are glad to hear that you enjoyed our location and view. We apologize for any disappointment regarding our food options and cleanliness standards. We take your comments seriously and will work to improve in these areas.Best Regards Bhanuka SamarakoonManager Front Office

2/10 糟糕

Toru

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
hotel from beginning deceived us with full refund, location in dirty area, in room cockroaches vey bad air conditioner ,for girl -cant be privet in toilet all can hear what you do.very sad..
2023 年 2 月入住 3 晚
Mangala 于 2023年03月1日 的回复
Dear Guest,We sincerely apologies that you were unable to enjoy during your visit but thanking you for the feedback shared as we continuously strive to improve our service standards.Once again please accept my sincere apologies on behalf of the team and which will assist us to improve its services and guest experience. Our team is always at hand to assist should you experience any service shortfalls. We look forward to the opportunity to welcome you again in the near future.Mangala HemanandaExecutive Assistant Manager

10/10 超赞

britt

2022 年 11 月入住 1 晚

8/10 还可以

Lesley

满意：清洁度、员工和服务、服务设施、住宿条件和设施

10/10 超赞

Paul

2022 年 3 月入住 1 晚

2/10 糟糕

Gaurav

2022 年 1 月入住 1 晚

8/10 还可以

torkil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great rooftop
Spent 3 nights here after arriving Colombo. Great rooftop and swimming pool, breakfast ok. Would consider to stay here again.
2022 年 1 月入住 3 晚

8/10 还可以

Adrian

2021 年 12 月入住 1 晚

6/10 一般

真实旅客

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Wendy Pietersz, 于 2021年12月4日 的回复
Dear Guest, Thank you very much for taking your valuable time to review OZO Colombo. We are delighted to know that you enjoyed your stay and look forward to welcoming you back soon. With Best Regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
골드등급 레잇체크아웃 하고 다 좋음 근데 스카이라운지 코로나차별ㅠㅠ
2020 年 3 月入住 1 晚
Wendy Pietersz 于 2020年03月25日 的回复
Dear Guest, Thank you very much for your review, we disinfect and clean to uphold all international healthy stranded in the view of Covid 19 virus and look after the health and safety of all our guests, Thank you once again and we look forward to welcoming you back in the near future Best Wishes, Wendy Pietersz Manager, Front Office.

2/10 糟糕

Mowri bentia

不满意：清洁度、员工和服务、住宿条件和设施
Jag har bott på detta hotell tidigare, då bokade jag ytterligare nätter på hotellet för att jag gillade det. Denna gång var under all kritik. Skriver här i kronologisk ordning om mina upplevelser vid detta senaste besök. 1. När vi anländer till hotellet får vi ingen hjälp med bagaget, vid incheckning konstateras att jag bott på hotellet tidigare men får ingen mer praktisk information om hotellet, ex. vart frukost serveras, tider, om vart hotellets olika faciliteter finns. Ingen information om att deposition ska lämnas för det fall att man vill skriva upp saker på rummet. Och därefter ingen hjälp med att ta väskor till rummet. 2. Sängen har smutsiga lakan, går ner och ber att någon byter sänglakan. De skulle byta detta. När vi kommer tillbaka efter en promenad är enbart påslakanet bytt och när jag vänder på kudden är det blodfläckar på örngottet och det är ett skoavtryck på lakanet. Går då åter ner och visar bilder för kvällens manager, som erbjuder att byta rummet. 3. Kväll nr 2 (ska checka ut kl 6 på morgonen därefter) går jag för att släcka lampan i badrummet varpå
2020 年 3 月入住 2 晚
Wendy Pietersz 于 2020年03月25日 的回复
Dear Mowri, Thank you very much for taking your valuable time to review your recent experience at OZO Colombo. I am sorry your experience didn’t match your expectations here, but I really appreciate you for bringing this issue to my attention, We have well noted your feedback for improvement and thank you for highlighting the same. We will take the necessary actions to improve and create a better experience for all our guests. Once again, Thank you and have a pleasant day. Best Wishes, Wendy Pietersz Manager Front Office

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice pool and bar area with great views of the city
2020 年 3 月入住 1 晚
Wendy Pietersz 于 2020年03月25日 的回复
Dear Guest, Thank you very much for your feedback, We are so glad to know that you had a memorable experience here at OZO Colombo and thank you for highlighting our great location, The entire team looks forward to welcoming you back. Best Wishes, Wendy Pietersz Manager Front Office.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
wesome hotel in Colombo
Awesome place to stay
2020 年 3 月入住 1 晚
Wendy Pietersz 于 2020年03月25日 的回复
Dear Guest, Thank you very much for your kind review, we are glad to know you found our hotel to be awesome. The entire team looks forward to welcoming you back. Best Wishes, Wendy Pietersz Manager, Front Office.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bra hotell
Veldig fint hotell. God service. Sov der bare en natt, men veldig bra. Eneste minuset er at det er veldig lytt fra gangen.
2020 年 3 月入住 1 晚
Wendy Pietersz 于 2020年04月1日 的回复
Dear Thank you very much for your feedback, We are so glad to know that you had a memorable experience here at OZO Colombo and thank you for highlighting our great Service. The entire team looks forward to welcoming you back. Best Wishes,

8/10 还可以

Luca

2020 年 2 月入住 2 晚

8/10 还可以

Mohamed

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
Wendy Pietersz 于 2020年03月25日 的回复
Dear Mohamed, Thank you very much for your fantastic rating on your recent experience at OZO Colombo. We are thrilled to know that you have had a wonderful stay we look forward to welcoming you back in the near future. Best Wishes, Wendy Pietersz Manager Front Office.

10/10 超赞

Norm

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 6 晚
Wendy Pietersz 于 2020年02月11日 的回复
Dear Norm, Thank you very much for the outstanding rating, we are glad to know that you had a good time, Hope we see you back once again,

8/10 还可以

A.W，Maldives

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's in a good location, reasonably good breakfast, in general, all the other meals I had to accept breakfast is really bad. the naan bread I had is the worst I ever had.
2020 年 1 月入住 3 晚
Wendy Pietersz 于 2020年02月11日 的回复
Dear Thank you for your constructive feedback please rest assured that we did pass your feedback to our team.

8/10 还可以

Suzannah

满意：客房舒适度，住宿条件和设施
Uppfyller inte enligt hemsidan
Bilderna överenstämmer inte med verklighet. Solterass finns ej. Du får inte nyttja guld och silverförmåner från hotels.com. hotellet anser inte att dom har råd med det. Suger för en natt eller två...
2020 年 1 月入住 23 晚

2/10 糟糕

Catalina

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not a 4 Star Hotel
In theory, this is listed as a 4 star hotel but 4 star hotels in Sri Lanka are very nice. This place didn't even have people to carry your bags. I arrived with a bunch of luggage as a single female, my taxi driver helped me bring them in and when I asked for help from the front desk they told me they didn't offer that service. Since I didn't want to leave my luggage sitting there unattended in the lobby, I had to ask my taxi driver to come up to my room to help. As a single female, I simply didn't feel comfortable with this. I called hotels.com and asked to change hotels and it was a really awful situation. They had me on chat for 2 hours before I gave up and told them I was just going to move somewhere else. I ended up being late to my work dinner. After I called back and Hotels.com offered to refund me, they never did. 3 phone calls later and more wait time on the phone, the refund was finally processed. The point is, Sri Lanka has some wonderful 4 star hotels. This is not one of them.
2019 年 12 月入住 1 晚

6/10 一般

真实旅客

2020 年 1 月入住 4 晚
Wendy Pietersz 于 2020年02月11日 的回复
Dear Guest, Thank you very much for your feedback. We appreciate it!

10/10 超赞

J，Pittsburgh

满意：员工和服务、服务设施、住宿条件和设施
I liked the eco friendly features of this property, very clean and comfortable, pleasant professional staff.
2020 年 1 月入住 2 晚
Wendy Pietersz 于 2020年02月11日 的回复
Dear J, I appreciate that you took the time to share your recent experience with us.  It is a great pleasure for us to hear that you enjoyed your stay with us and our team made your stay remarkable.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast is amazing. They made sure if I needed anything to ask.
2020 年 1 月入住 1 晚
Wendy Pietersz 于 2020年01月30日 的回复
Dear Guest, I appreciate that you took the time to share your recent experience with us. It is a great pleasure for us to hear that you enjoyed your stay with us and our team made your stay remarkable. We look forward to welcoming you back again at OZO Colombo. Best Wishes, Wendy Pietersz. Manager Front Office.

4/10 很差

Susan

不满意：住宿条件和设施，员工和服务
2020 年 1 月入住 1 晚

8/10 还可以

Teguh M Suwardi Amith

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommended
My check in and check out experience was not ideal. However, my stay was good and I would recommend.
2019 年 12 月入住 1 晚
Wendy Pietersz 于 2020年02月11日 的回复
Dear Teguh I appreciate that you took the time to share your recent experience with us.  It is a great pleasure for us to hear that you enjoyed your stay,