The condo appears exactly as the pictures and clearly underwent a thoughtful renovation with comfort in mind. The kitchen is fully stocked with everything you need to make family meals, and the unit contains plenty of comfy spaces and outdoor seating to enjoy quality time with your family and the direct view of the Gulf. The beach access is unparalleled, and we were pleasantly surprised to see only a handful of other families in the beach, perhaps because we were there mid-week after school started in Texas. We experienced only two issues that tainted our stay, one minor and one major:
1. The front bedroom, near the door, has an abnormally squeaky bed, as mentioned on a previous review. You literally can’t adjust in the bed without feeling the entire thing shake and make a noise that can be heard throughout the condo. This was an issue because, besides being weird, we had my toddler sleeping in a pack-n-play there. Although she’s normally a deep sleeper, the bed woke her up throughout the night and eventually for good at five am....which made for two very long days.
2. The bigger issue was the rude, uncommunicative woman working the front desk upon our arrival and departure. Her disposition was aggressively unfriendly, and she simply stared blankly at me with a look of annoyance when I asked her questions. Once in the unit, I called down several times - knowing she was sitting there - to ask about WiFi. She never answered the phone. We unexpectedly needed to leave a day early due to a death in my immediate family, so I sent an email early in the morning asking whether it was possible to be refunded for that night given the circumstances - which we assumed it wouldn’t be - and what we should do with the keys. Hours went by with no response. As we walked back and forth in front of the office, we watched her sleeping at her computer. So when it was finally time to leave, I stopped over with the keys, told her I sent an email and was frustrated by not getting a response, and she just said “I never saw an email” and smiled when I asked about a refund. Again, we didn’t expect that to be possible, but we did expect a professional response which is something she never gave us during any exchange over the course of our visit.
The condo itself is stunning and worth visiting again, but we definitely recommend taking measures to avoid Gulf Shores employees as much as possible.