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克祖梅勒诺海滩度假村 - 全包式

3.5 星住宿

El Cozumeleño Beach Resort - All Inclusive

选择日期以查看价格

点评

7.0/10
不错

热门服务设施

  • 游泳池
  • 全包
  • SPA
  • 含停车设施
  • 免费 Wi-Fi
  • 餐厅

客房选择

可用的客房筛选条件
显示 5 种房型中的 5 种

显示Garden View的所有照片

Garden View | 客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Garden View

  • 部分海洋景观
  • 517 平方英尺
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Balcony Athletic Ocean View Guarantee的所有照片

客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Balcony Athletic Ocean View Guarantee

8.0 分，满分 10 分
非常棒
(1 条点评)
  • 海洋景观
  • 517 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示客房, 海洋景观 (sky )的所有照片

客房, 海洋景观 (sky ) | 客房内保险箱、特色装修、特色家居、笔记本电脑工作区

客房, 海洋景观 (sky )

7.2 分，满分 10 分
不错
(10 条点评)
  • 海洋景观
  • 517 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Premium Sky Top Room的所有照片

Premium Sky Top Room | 客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Premium Sky Top Room

7.4 分，满分 10 分
不错
(18 条点评)
  • 海洋景观
  • 517 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Balcony Ocean View Guarantee的所有照片

客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Balcony Ocean View Guarantee

  • 海洋景观
  • 517 平方英尺
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床
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街区简介

克祖梅勒诺海滩度假村 - 全包式地处科兹美岛的酒店区北，邻近机场，并且位于海滩。想要外出活动的旅客可逛逛黄貂鱼海滩，所有旅客都可前往昌卡纳国家公园和Corona Beach (科罗纳海滩)欣赏自然景观。圣米格尔教堂和巴西奥岛是另外两个值得推荐的游玩去处。想尽兴享受水上运动？您可以在住宿附近体验帆板运动、摩托艇运动和乘船游览。访问我们的科兹美岛旅行指南
地图
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600

附近有什么？

  • 圣胡安海滩
    圣胡安海滩
    步行 17 分钟 - 1.5 公里
  • 科苏梅尔岛生物圈保护区
    科苏梅尔岛生物圈保护区
    车程 10 分钟 - 5.6 公里
  • 昌卡纳国家公园
    昌卡纳国家公园
    车程 19 分钟 - 17.4 公里
  • 圣弗朗西斯科海滩
    圣弗朗西斯科海滩
    车程 30 分钟 - 27.3 公里
  • 圣米格尔教堂
    车程 8 分钟 - 7.1 公里

周边介绍

  • 科苏梅尔岛国际机场 (CZM) - 11 分钟车程

餐厅

  • Melia Cozumel All Inclusive Golf & Beach Resort
    步行 3 分钟
  • Guido's
    车程 6 分钟
  • El Cozumeleño Beach Resort
    步行 1 分钟
  • Hemingway Lounge Rest. & Bar
    车程 5 分钟
  • Bajau
    车程 5 分钟

住宿简介

克祖梅勒诺海滩度假村 - 全包式

圣米格尔教堂附近的全包型家居型住宿
克祖梅勒诺海滩度假村 - 全包式毗邻巴西奥岛和黄貂鱼海滩，提供泳池酒吧、海滩酒吧和池畔酒吧。这个住宿提供紧邻海滩的地理位置、海滨餐厅和免费海滩小屋，是沐浴阳光的理想去处。在店内水疗中心享受身体磨砂、体膜护理和运动按摩。您可在店内的两家餐厅享用晚餐、儿童餐和海洋景观。体验健身俱乐部，参与水肺潜水、划皮艇和浮潜等丰富活动。所有住客均可使用免费房内 WiFi，以及每日免费招待会和露台。
其他礼遇包括：
  • 5 个室外游泳池和室内游泳池，配备日光浴躺椅和泳池酒吧
  • 免费自助停车
  • 室外网球场、快速入住和无烟场所
  • 电梯、4 间会议室和行李寄存
  • 在住客点评中，海滨位置和员工服务得到了一致好评。
客房特色
所有 251 间特色家居的客房均具备笔记本电脑工作区和空调等贴心细节，以及免费 WiFi和保险箱等设施/服务。 在住客点评中，该住宿场所干净的客房得到了称赞。
更多客房便利设施/服务还包括：
  • 浴室配备淋浴设施和吹风机
  • 32-英寸平板电视，带数码频道
  • 备有家具的阳台或露台、衣柜/壁橱和每日客房清洁服务

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

划皮艇
浮潜

陆上活动

迷你高尔夫
网球

娱乐活动

店内娱乐和活动

同类型住宿

在海滩、沙滩椅、海滩遮阳伞、沙滩毛巾
科苏梅尔酒店与度假村 - 全包式
科苏梅尔殖民区
  • 游泳池
  • 全包
  • SPA
  • 可带宠物
8.0 分，总分 10，很好，1,363 条点评
新价格 HK$1,346
总价 HK$1,665
包含税费
4 月 20 日 - 4 月 21 日
科苏梅尔酒店与度假村 - 全包式
对比同类住宿

住宿服务设施

网络

  • 所有客房提供：免费 Wi-Fi
  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 店内免费提供露天自助停车位
  • 店内提供有限自助停车位
  • 提供轮椅无障碍停车位

餐饮

  • 1 家海滩酒吧
  • 1 家咖啡店/咖啡馆
  • 1 间池畔酒吧
  • 1 间泳池酒吧
  • 2 家餐厅
  • 3 家酒吧/酒廊
  • 公共区域提供咖啡和茶
  • 每日提供招待晚餐（收费）；需要预订
  • 每天开展免费的经理接待活动
  • 小吃店/熟食店

店内餐厅

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

休闲活动

  • 1 个室内泳池
  • 1 个室外网球场
  • 5 个室外泳池
  • 船
  • 儿童泳池
  • 浮潜
  • 钢琴
  • 高尔夫特权（可选）
  • 公共区域有电视
  • 划船/划独木舟
  • 健康俱乐部
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 皮划艇活动
  • 乒乓球
  • 全套 SPA 服务
  • 书
  • 水肺潜水
  • 水上运动装备
  • 私人摩托艇
  • 台球桌/撞球台
  • 晚间表演
  • 游乐厅/游戏室
  • 游戏
  • 桌上足球台

家居型

  • 1 个室内泳池
  • 5 个室外泳池
  • 儿童泳池
  • 儿童游戏
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 沙滩玩具
  • 洗衣设施
  • 小吃店/熟食店
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 礼品店/报摊
  • 洗衣设施
  • 行李寄存
  • 饮水机

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁（每日）
  • 礼宾服务
  • 求婚/浪漫套餐
  • 通晓多种语言的服务员
  • 行李员/门卫

商务服务

  • 24 小时商务中心
  • 4 间会议室
  • 会议室（500 平方米的场地）

室外

  • 池畔躺椅
  • 地处国家公园
  • 地处海滨地区
  • 地处沙滩
  • 花园
  • 露台
  • 免费沙滩茅屋
  • 沙滩毛巾
  • 沙滩躺椅

全套 SPA 服务

  • 2 间护理室
  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 热石按摩
  • 身体磨砂
  • 体膜护理
  • 运动按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施，请在预订成功后，使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的电梯通道
  • 方便轮椅进出的停车场
  • 轮椅可通行（可能有限制）
  • 入口处通道光线良好
  • 入口无楼梯通道

其他

  • 2 栋建筑
  • 9 层楼
  • 传统建筑
  • 建于 1972 年
  • 接待大厅
  • 无烟住宿
  • 宴会厅

客房服务设施

卧室

  • 提供床单

浴室

  • 吹风机
  • 肥皂
  • 淋浴
  • 私人浴室
  • 提供毛巾
  • 卫生纸
  • 洗发水

娱乐

  • 32 英寸可收看数字频道的纯平电视

餐饮

  • 餐厅用餐指南

其他

  • 按要求提供熨斗/熨衣板
  • 保险箱
  • 笔记本电脑工作区
  • 空调
  • 特色家居
  • 特色装修
  • 提供连通房
  • 外侧走廊入口

政策

入住

开始办理入住：15:00；停止办理入住：00:00
提前入住需视供应情况而定
提前入住费：USD 40
提供快速入住服务
住客需年满 18 岁

退房

11:00 之前退房
延时退房需视供应情况而定
延时退房费：USD 60

特别入住说明

如果住客计划于正常入住时间以外到店，请提前联系住宿接待方以获取入住说明；前台工作人员将在住客到店时接待
请在抵达前至少 24 小时使用预订确认邮件上的信息联系住宿接待方，以安排入住事宜
您需要在抵达之前通过安全链接完成在线注册
您将需要在预订后向住宿接待方提供您的政府签发的带照片的身份证副本
如果您计划在00:00过后抵达，请使用预订确认邮件上的信息预先通知住宿以作安排。
住宿提供的信息可以使用自动翻译工具进行翻译
包括儿童在内的所有住客入住时均须出示由政府签发的有效身份证件。

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
限 2 名 3 岁及以下儿童免费入住，前提是这些儿童与父母或监护人同住一间房并共用现有床褥

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 度假费：每间住宿每晚 USD15

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 提前入住费：USD 40（视供应情况而定）
  • 延时退房费：USD 60（视供应情况而定）

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
春假期间需年满 21 岁。
此住宿接待方接受以信用卡及现金付款
该住宿场所采用的安全设施包括：灭火器、烟雾报警器、保安系统和急救包。
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿提供。
住宿登记号001-007-002116/2025

其他注意事项

07:00 至 21:00 可使用游泳池。
按摩服务和SPA 护理需要进行预订。可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
只有经过登记的住客才可进入客房。
住宿可提供连通房/相邻房，具体视空房情况而定。住客可通过预订确认邮件中的联系信息向住宿提出要求
此酒店不允许携带宠物，包括服务类动物。
18 岁以下的住客不允许进入 SPA 场所。

住宿的其他常用名称：

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

常见问题

克祖梅勒诺海滩度假村 - 全包式有游泳池吗？

是的，此住宿设有1 个室内游泳池、5 个室外游泳池和儿童游泳池。游泳池开放时间：07:00–21:00。

克祖梅勒诺海滩度假村 - 全包式允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

该住宿免费提供自助停车。

何时可在克祖梅勒诺海滩度假村 - 全包式办理入住？

开始办理入住：15:00；停止办理入住：00:00。 可安排提前入住，须支付 USD 40 的费用（取决于客房供应情况）。

何时可在克祖梅勒诺海滩度假村 - 全包式办理退房？

退房时间为 11:00。延迟退房收费 USD 60（视客房供应情况而定）。

克祖梅勒诺海滩度假村 - 全包式提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：浮潜、划皮艇、迷你高尔夫等等。

克祖梅勒诺海滩度假村 - 全包式的地址在哪里？

这家海滩住宿位于酒店区北，位于国家公园内，距离圣米格尔教堂、黄貂鱼海滩和昌卡纳国家公园不到 15 公里。距离Corona Beach (科罗纳海滩) 15.8 公里。

点评

关于克祖梅勒诺海滩度假村 - 全包式的点评

7.0

还可以

7.4

清洁度

6.6

服务设施

8.4

员工和服务

6.2

住宿条件和设施
10 分 - 超赞。399 条好评，共有 1318 条点评
8 分 - 还可以。311 条好评，共有 1318 条点评
6 分 - 一般。270 条好评，共有 1318 条点评
4 分 - 很差。161 条好评，共有 1318 条点评
2 分 - 糟糕。177 条好评，共有 1318 条点评

点评

6/10 一般

Avelino，San Antonio

不满意：住宿条件和设施
Old hotel. Crappy rooms. Staff ok. If you are in Cozumel do yourself a favor and pick other acommodatiions
2026 年 4 月入住 1 晚

10/10 超赞

Amanda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would stay here again
2026 年 4 月入住 7 晚

8/10 还可以

Luis Hector

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Needs a little renovating, also buffet can use more variety and Cleanliness on and around chafing dishes
2026 年 4 月入住 4 晚

4/10 很差

Jolene

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Honest review from middle class Canadian: it’s definitely a 3 star resort and I’m sure years ago it was a beautiful resort. It’s very authentic Mexican. Pros: all the staff there were very helpful, kind and answered any of my questions. Drinks were good, three bars(swim up bar too), pools were nice, generally clean, staff were always cleaning but also hard to clean when some things are falling apart and people are messy. Beach was great, you could swim in clear water, no water shoes needed. So many cool fish to see. Free snorkeling gear. But also the long pier was nice to walk down and we saw 6 different kinds of fish. Cons- our room was very old dated, smelly. There may be nicer rooms. Stairs falling apart. And worst part was the birds all over the buffet nonstop, standing in the food, stealing food and pooping everywhere in buffet. And the food was bad, same food everyday for every meal, except omelettes at breakfast. It wasn’t good food either. Even pineapple unsafe as bird pooped on it. But nobody seemed to care…there was a stage for nightly entertainment but they stopped it years ago. Nothing goes on in the evening. Overall- it was the worst resort I’ve stayed at. However, I see all these wonderful reviews about it, so that confuses me. But if you get it super cheap, and are there for warm weather, beach and pool then you might be ok. Me personally, I won’t be back, as I don’t want to pay any amount of money to be stay there.
2026 年 4 月入住 3 晚

8/10 还可以

EDUARDO HERRERA

与家人出行
满意：清洁度
不满意：员工和服务
Todo bien pero el personal del restaurante en su gran mayoría no es amable con el turismo nacional
2026 年 4 月入住 5 晚

6/10 一般

Karyn

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Chambre en mauvaise état et défraîchie avec odeur de moisi. Robinet rouillé. Meuble endommagé. Seulement un restaurant à la carte est ok. Le personnel est exceptionnel. Service exceptionnel.
2026 年 4 月入住 3 晚

8/10 还可以

Teresa K，Oshkosh

与配偶出行
满意：员工和服务，清洁度
I stayed for 3 weeks. My airconditioning in the room worked well, my shower was hot and had great water pressure, the buffet was almost always open if we were hungry and the staff was great. It isn't a high end hotel but I have no regrets about staying there. There is no evening entertainment, there are no stools at the bar to sit, they have limited activities, they run out of towels, but for the money it was worth it. Would i stay there again? No....I would pay a little more for a better place.
2026 年 3 月入住 22 晚

10/10 超赞

Garrett

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall 9/10, main drawback is check-in, which takes a really long time. We’ve been coming here for years (2009, 2011, 2015, 2018, 2019, 2023), and the food was noticeably improved this trip. Ordering off the menu is still the way to go if the buffet doesn’t have what you’d like. The buffet is average all-inclusive food, but the flattop grill had something decent for breakfast, lunch and dinner. Not the best food we’ve had, but far from the worst. The grounds show some wear, but the staff works hard to maintain them. Rooms are dated and beds are firm, but we’re barely in the room anyway. Our AC worked great (almost too well), and the TV wasn’t great but not a big deal for us. The biggest highlight is snorkeling right out front, lots of fish. We would walk to the tidal pool before the Westin and drift back with the current, you’ll see more fish this way. If you’re more adventurous, enter at the Westin, Buccanos or the old condos and float back. I’d use a dive flag or buoy if you choose this route. The staff truly stands out here, welcoming, kind, and attentive. Aldo, Kevin, Omar, Juan, Yaneth, Santiago, and Paulino were great. The activities team (Cesar, Angel, Leo, Michel) were awesome, and our son loved the kids club. Big picture, if you expect a 5-star luxury resort, you’ll probably be disappointed. But if you understand what the El Cozumeleno is, take advantage of the pros, and don’t plan to spend a ton of time in your room, you’ll likely be pleasantly surprised.
2026 年 4 月入住 8 晚

8/10 还可以

Mary

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was dated but well kept. The rooms were clean and the views were awesome. The choice of food was limited, though the drinks were great.
2026 年 3 月入住 4 晚

10/10 超赞

Jaime Antonio

与家人出行
满意：员工和服务
EN GENERAL BIEN
2026 年 3 月入住 7 晚

6/10 一般

Minka

与家人出行
不满意：住宿条件和设施
Es todo incluido pero instalaciones viejas, buffet básico no varían, solo dos restaurantes, requiere mayor mantenimiento e inversión a habitaciones.
Cuenta con playita pero puede haber sargazo
2026 年 4 月入住 4 晚

6/10 一般

Brenda Ashley

与配偶出行, 团体旅客
不满意：服务设施
The resort itself is ok averge for most things. However, the beds are very stiff, and it's impossible to get decent sleep. We went with a group of 6 people, between four rooms. Our rooms were all on different floors and everyone had the same compliant about the beds. Wifi rarely worked, and if it did, it was incredibly slow. Honestly, we gave up and didn’t connect to it most of our 10-day stay. The food was ok but was the same things pretty much every day. There is no refrigerator in your rooms, so bringing anything back to the hotel rooms was difficult. Especially if you wanted to keep drinks cold. The AC didn't work in our room, but our friends' rooms did. The staff are friendly but more approachable depending on how well you tip. Overall, we don't regret staying there but personally would not stay there again.
2026 年 3 月入住 10 晚

10/10 超赞

Tenzin

满意：清洁度、员工和服务、住宿条件和设施
Good
2026 年 3 月入住 8 晚

10/10 超赞

Azahea

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, friendly staff, variety in buffet, nice beach with snorkeling.
2026 年 4 月入住 3 晚

2/10 糟糕

Leann，Comfort

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The people are excellent. The food was terrible. Only one place to eat without having to secure a reservation at 8am. The bathrooms were moldy. There was no night activities like shows or dances. I would not stay here again.
2026 年 4 月入住 3 晚

8/10 还可以

Holly Lynn

与家人出行, 团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The staff is amazing; the hotel itself is beautiful on the outside and the lobby area. The rooms are all in need of desperate updates. The snorkeling directly out front of the hotel is incredible. The beach is big and beautiful. As for the menu, it is limited. The omelette station is great for breakfast, use the QR code to order off the menu for lunches and be in line by 7:45am every morning to get reservations at the restaurant for dinner. The roof needs to be fixed at the beach restaurant to keep the birds out better. The drinks are good.
2026 年 3 月入住 6 晚

2/10 糟糕

Jason

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was the worst resort property I’ve ever stayed at. To start out at check-in we stood in line for over an hour. There were probably 40 people checking in at the same time and they only had two staff members. After we get to the front desk we find out there was an additional resort fee of $15 per day added onto our stay. It wasn’t disclosed, when we initially purchased the package from Sun Country. The person checking us in “upgraded” us to room 317. We were supposed to have a two bed premium oceanfront room. We thought, wow, the gentleman’s being nice. The upgrade room was in the old tower. It was a large room with a king size bed that was broken in the middle. A huge divot so that you both would roll to the middle of the bed. We had a toilet that didn’t flush and a shower that didn’t work. The room smelled of mold. To top it off the air conditioner was broken. We went back to the front desk and asked for the room that we booked. They said they were sold out and it was too bad because they already gave the next a room. The lady who we spoke to was the manager her name was Fatima. She was awful. No apologies. Nothing, just suck it up. I ended up calling Expedia and they talked to the manager on the phone. They agreed to switch us to another room the next day. They would also send someone to fix the air-conditioning. Five hours later at about 9 PM, they showed up to fix the air conditioner. Granted my girlfriend and I have been up since 3 o’clock the prior morning
2026 年 3 月入住 7 晚

10/10 超赞

Teresa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Bar was good. They made every drink just as I requested. Had a few mid-shelf brands.
2026 年 3 月入住 6 晚

4/10 很差

Jennifer

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Ocean was beautiful, the suite ocean front room we got was outdated, no frame work in the room, TV was super small, room smelled, food was limited. Bare minimum, the water notes were painted red for hot blue for cold, vent in the bathroom was a window fan that was wired into the switch. No fridge, charged for safety amenities like the safe and with today's issues that should be given not charged. No ATM onsite to be able to tip the staff. Website stated free wifi and that was a lie, they charged for wifi. Plugs in the room would shock and spark when charging phone. Could not reserve dinner at the only restaurant. Rat was walking on the beams of the buffet. The owner needs to update that place. Only thing nice was the beach.
2026 年 3 月入住 5 晚

2/10 糟糕

Rodney Alan，Louisville

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They don’t offer a refrigerator for your room, they make you rent one, no water was offered, you had to buy it at the front desk. When asked to have a water while waiting in line at the front desk they said they didn’t have any water available but water was sitting right behind the desk. After receiving the refrigerator we had to rent, the staff plugged in the refrigerator and it started an electrical fire in our room. We asked to be moved to a different room and they didn’t want to accommodate the request for some reason but did only after demanding we be moved. Nonetheless, we ended up booking a different hotel. Sadly I’ve never stayed at a resort this poor before. There are. Better places to stay for the same money. Don’t book this resort.
2026 年 3 月入住 7 晚

6/10 一般

Lisa Marie

与家人出行
不满意：住宿条件和设施
Room was clean and old but as expected, no air for 3 days even after several attempts to have it fixed. Buffet at breakfast is okay, lunch and supper is pretty poor. QR code menu is very good and was our go-to for meals. Specialty restaurant has potential. Some staff were amazing (Kevin at the swim up bar, activities staff and some waitstaff) others very rude, especially the front desk staff. I get they take the complaints constantly and I’m sure are tired of hearing negative things but rudeness from moment one when checking in doesn’t give a good first impression. Overall beach is wonderful and pools great.
2026 年 3 月入住 6 晚

6/10 一般

Michelle

与家人及幼儿出行
满意：服务设施，员工和服务
The facility is pretty old and needs a lot of repairs. The food was ok, not a lot of selection but the staff were friendly. The pools and beach areas were clean and well kept up, which was the main reason we were there.
2026 年 3 月入住 5 晚

4/10 很差

Wilberth

与家人及幼儿出行
满意：清洁度
不满意：住宿条件和设施
Mi habitación el agua no se podía controlar con las llaves, el aire acondicionado no se ajustaba
2026 年 3 月入住 1 晚

2/10 糟糕

william

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sadly we will never see a need to return. Many positive reviews are false as we found by 6 am all beach chairs and poolside taken so we left the resort daily to go to local beach clubs. The food was horrible so we went out for breakfast lunch and dinner daily. We are not high maintenance at all but this resort is a 0 to a low 1 starvat absolute best
2026 年 3 月入住 4 晚

8/10 还可以

James

与家人及幼儿出行
满意：员工和服务
There are a lot of mixed reviews on The Cozumeleno Beach Resort, and I can understand both sides. It is a bit of a dated property with some needed upkeep/repair issues that could use tending to. I was debating whether to give 3 or 4 star for my review, but settled on the 4 because the staff is (overwhelmingly) friendly and helpful. There are several aspects of the resort that are a 3 however. The food does not measure up to that of many other all-inclusive's (this was my 6th All-Inclusive in Mexico). The buffet was often out of items, and took very long (if ever) to re-stock. If you plan to dine off-site, this wouldn't be so much of an issue, but we ate nearly every meal at the resort and it was a 3 at best. Overall, a good experience. And because it was lower priced that the other all-inclusive resorts on Cozumel, I would recommend it for those who may be on a tighter budget or if you aren't terribly picky on food selection/quality. But if you want a higher end all-inclusive experience, and food is of high importance to you, then I would suggest a higher rated place.
2026 年 3 月入住 5 晚