Premier Inn Cranbrook hotels

"Good location, nice lobby and bar area. The other areas were very tired. We stayed in 118. The shower had very weak pressure, the bath enamel was peeling and floating in the bath. The basin was rusty. There was no sanitary bags or bin. We knew there were no toiletries as such. But the dispensers were muddled. Ie hand cream was shampoo. Very very poor lighting in the room and the paint work and carpet was very tired. Very nice breakfast both mornings but there was a very odd vibe on Saturday night as if the staff were on edge some people left as the waitress too long but our food was nice. Nice pool area and clean changing rooms that were well equipped. It wasn't nice to see rows of wine bottles and glasses etc outside rooms for literally hours. The WIFI Was also really poor throughout."

"We had an amazing stay for my partners birthday. The little touches that the hotel did were so lovely. The staff were amazing and nothing was too much trouble. Make sure you eat at the Korean cowgirl as it was great potion sizes and good value for money. The only thing I wish was a bit better was the spa, if it was a bit bigger and had more loungers."

"Excellent staff, room was very clean, bed comfortable. "

"We had a really great room and all the staff were so helpful ten out of ten 👍👍"

"The hot tub was warm enough, but the pool with the jets on the side. When they are activated the chlorine was very strong and made our eyes sting. "

"Lovely staff, great room "

"Breakfast is Cooke to order however if you have a dog they are not allowed in the restaurant and you are sent to a windowless room near the bar. Food on Friday night well it’s from a freezer burgers were like rubber and the oven chips yes oven chips were tasteless, The fish was horrendous frozen fish the fish inside the batter was a grey mush. No excuses if you have a chef or tell guests it’s from the freezer and tasteless. This is budget hotel the emphasis is on budget. Like going back into the 70s. Rooms small, smells of weed in corridors lots of people in flip flops collecting food from umber deliveries and similar. The plus side next to the RE museum, the park and finally the staff they were so friendly and tried to help. But that does not make up for the worn out rooms and public areas. Look likes it waiting to be demolished and houses built on the site. Anyone would think the owners could be property developers awaiting the green light. Not returning."

"Excellent staff in reception, bar and restaurant. Very friendly and welcoming. Bedroom and bathroom adequate, very clean but a bit dated. Breakfast was very good. Lots of choice and well cooked."

"Very good stay, food was excellent and staff very helpful, facilities also very good."