Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel
Still awaiting refund 😡
Angela
2021 年 6 月入住 2 晚
2/10 糟糕
Carol
2021年06月27日
No Go Hotel!
Our stay was cancelled by the hotel as it's now a 'quarantine' hotel for Gatwick Airport.
We were given the name of another hotel nearby and stayed at the Crowne Plaza in East Grinstead. We had to pay again.
Can our money be refunded please?
Carol
2021 年 6 月入住 1 晚
8/10 还可以
Jack
2021年06月15日
Jack
2021 年 6 月入住 1 晚
4/10 很差
真实旅客
团体旅客
2021年06月15日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I stayed at this hotel before a Gatwick flight several years ago, and was looking forward to returning to the hotel.
The exterior of the hotel was undergoing some renovation when we arrived by taxi and with the months of lockdown, we were prepared for things to be less than perfect.
The receptionist was friendly on arrival, but the foyer looked shabby.
Our room wasn’t very clean, though the beds were clean and comfortable and the bathroom was clean but very tired.
The carpet in our room was covered in fluff and didn’t look like it had been vacuumed recently. The curtains were hanging off the rail and we cleaned the table surfaces ourselves. They were grimy.
We were offered a very limited evening menu. The food was acceptable.
We had breakfast before leaving and had to prebook exactly what we wanted to eat. This was also satisfactory.
After checking out with the very pleasant reception staff, we had to use the toilet facilities near the foyer. These were quite grimy, as were the doors we had to pass through to get to them. The whole place looked like it needed a good clean followed by some serious renovation. Surprising in this time of extra cleaning for COVID reasons.
I would not wish to stay there again.
真实旅客
2021 年 6 月入住 1 晚
10/10 超赞
真实旅客
商务旅客
2021年06月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very good
真实旅客
2021 年 6 月入住 4 晚
8/10 还可以
Paul
商务旅客
2021年06月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great overnight stay
Paul
2021 年 6 月入住 1 晚
4/10 很差
robert
商务旅客
2021年06月4日
不满意:员工和服务,清洁度
cheap price, cheap service
Lift was dirty and hadn't been cleaned in 12hours, finger prints on and around the buttons (in the middle of covid pandemic). stopped serving food at exactly 9pm-would'nt accept my food order which was placed at 9pm.
robert
2021 年 6 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2021年05月31日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Set in very nice grounds and spacious. Room about to be refurbished which it really needs. We had a Club room on floor 3, about to have work done. Should have had an ordinary room on floor 2 which has had al refurbishment completed.
真实旅客
2021 年 5 月入住 3 晚
10/10 超赞
真实旅客
与配偶出行, 商务旅客
2021年05月30日
满意:清洁度、服务设施、住宿条件和设施
lovey new rooms, welcoming staff
真实旅客
2021 年 5 月入住 1 晚
10/10 超赞
david
2021年05月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
lovely Stay.
lovely stay,staff very friendly and helpfull,great breakfast.