"As I stayed for 2 night with 5 rooms, my room 913 had housekeeping request but the standard of making up the bed was appalling. The bedsheets was crumbled a d the co.forter was just slip to cover the bed. The housekeeping personnel was a young foreign Indian male. As a frequent traveller for my line of work, this bed making standard is far from a 5 star hotel protocol. On a strong note, your front desk staffs were excellent . Just an honest feedback"
"The general experience was great, except the parking experience. You need to queue and validate your car plate and pay at the reception, it isn't particularly efficient when you have a long queue of guests who are checking in. After validalidation, the parking barrier won't lift up on exit and we had to go back to the hotel. Luckily, one of the staff member has been really helpful and resolve the issue. This is definitely something to review and improve."
"Super friendly staff and beautiful hotel.
Very convenient for all parts of the city.
Recommend upgrading to Horizon if possible as excellent value for money."
"Awesome view of Petronas towers, spacious room and spacious bathroom, terrace pool views are excellent..walkable distance to KLC mall and complimentary buggy ride available from and to hotel to KLC mall"
"With its unbeatable location, the elegant atmosphere, and a world-class breakfast, the JW Marriott Kuala Lumpur delivers a flawless stay. I will absolutely be returning on my next trip!"