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关于纳曼度假屋的点评

5 out of 5
纳曼度假屋
Truong Sa Road, Da Nang

点评

9.0

非常棒

10 分 - 超赞。477 条好评，共有 769 条点评" "
8 分 - 还可以。209 条好评，共有 769 条点评" "
6 分 - 一般。41 条好评，共有 769 条点评" "
4 分 - 很差。22 条好评，共有 769 条点评" "
2 分 - 糟糕。20 条好评，共有 769 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Che wang Van

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 5 晚

8/10 还可以

LAI YEE

2023 年 7 月入住 1 晚

2/10 糟糕

Matthew

团体旅客
满意：客房舒适度
不满意：住宿条件和设施，员工和服务
Very bad service
1.stay from 7/1–7/5,2023 2. Booked two hotel activities in advance, but none of them was recorded. I had to argued with hotel staffs for my booking. 3. The Retreat located in the middle of nowhere and provide only two shuttle bus to city center and one shuttle bus back to Retreat. This is very un convenient. 4. With mini bar in room but never reimplement when items were consumed. 5.Due to late flight, requested late-check-out on the second day after check in but till 2 days later, was told no late check-out. Very poor efficiency. 6. Despite no late check-out, allowed to stay at pool area to spend time but requests for shower place after swimming were declined. Instead, was told to shower out door and change clothes in restroom. 7. Can not find stamps or mailing service for post cards in this 5 star resort. Even glues or tape to seal envelopes is no possible.
2023 年 6 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Location is great, with nice view and vibe
2023 年 5 月入住 2 晚

10/10 超赞

HOI LOK

2023 年 1 月入住 2 晚

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦
2020 年 3 月入住 2 晚
Harley 于 2020年04月12日 的回复
Dear Valued guest, Thank you for choosing Naman Retreat for your recent stay. We are truly sorry that you had an unpleasant stay with us. Your feedback to our resort is always welcomed and we certainly always do our best to exceed your expectations. Please rest assured that all of your comments have been delivered to concerned departments for improvement. We again thank you for your feedback and we look forward to having another chance to be at your service in the near future. Warm regards,

10/10 超赞

Wai On

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding customer service!!
We are so glad and satisfied with this hotel’s customer service. Particularly we need to thank Ms. Hieu Nguyen for her professional handling in our matter during this critical time. We highly recommend this hotel to everyone!! Yes this is the one to pick and you will never regret!
2020 年 2 月入住 2 晚
Harley 于 2020年03月4日 的回复
Dear valued guest, Thank you for your recent stay at Naman Retreat and providing us with your valuable feedback. We are happy to know that you had an enjoyable stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Naman Retreat. Warm regards,

10/10 超赞

Conlam，Hong Kong

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
員工非常友善殷勤，會主動幫手，我地個Ambassador Nancy絕對值得一讚！貼心嘅服務！地點雖然稍遠一點，但出入grab car十分方便，亦夠寧靜！十分推介！下次一定再來！
2020 年 1 月入住 3 晚
Harley 于 2020年02月7日 的回复
Dear valued guest, Thank you for your recent stay at Naman Retreat and providing us with your valuable feedback. We are happy to know that you had an enjoyable stay with us. Your comments on the service provided by our staff are most gratifying and will be shared with Nancy as well as the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Naman Retreat Warm regards,

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice resort. The spa is very good. The restaurant also provide quality food.
2019 年 10 月入住 4 晚
Harley 于 2019年11月4日 的回复
Dear valued guests, Thank you for staying at Naman Retreat, It's our great honor to get this wonderful feedback from you. We are happy that you had an enjoyable stay at our resort and looking forward to welcoming you back to Naman in the future! Thank you and best regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 2 晚
Harley 于 2019年11月4日 的回复
Dear valued guests, Thank you for staying at Naman Retreat, It's our great honor to get this wonderful feedback from you. We are happy that you had an enjoyable stay at our resort and looking forward to welcoming you back to Naman in the future! Thank you and best regards

8/10 还可以

Man Fu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
輭件有待加強改善
細節部分做得未夠5星，可有空間改善，泳池邊清潔不足 相當多各種昆蟲飛來走動令人享受不到優遊於泳池邊的舒適。早餐服務團隊未能做到以客為尊的態度態度。
2019 年 9 月入住 2 晚
NamanGRM 于 2019年09月27日 的回复
Dear Guest Man Fu, Thank you for sharing your recent stay experience with us and choosing Naman Retreat as your preferred stay in Da Nang. We have noted down on your feedback for few aspects that can be improved. We will forward this to the respective department. We do apologize that you encountered some inconveniences during your stay and thank you for bringing this to our attention. We hope to see you again next time. Should you have any inquiry, please do not hesitate to contact us. Kind Regards, Guest Relation Manager

10/10 超赞

Tsz Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常之大渡假村，設施齊全，有沙灘，泳池，桑拿，主管等等。
2019 年 5 月入住 2 晚

10/10 超赞

Yi Man

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚
NamanGRM 于 2019年05月14日 的回复
Dear Mr./Ms. Yi Man, Thank you for sharing the excellent review upon your recent stay. We are delighted to know that you had a wonderful time spent in Naman Retreat. We hope to see you again next time. Should you have any inquiry, please do not hesitate to contact us. Best Regards, Guest Relation Manager

2/10 糟糕

KA KIN

不满意：住宿条件和设施，员工和服务
Totally Not Up to Standard in service and arrangem
Fairly said the resort service is not up to standard 1) the hotel ppl didn’t tell us all the things like card key etc so cost us time to check with reception 2) when we were in our room the cleaner suddenly came in without notice; they claimed that we have to put the in pool time tag outside the pool entrance but they didn’t tell us when check in... that’s really scare us 3) the ppl for spa arrangement put her naked feet on top of the rubbish bin which seems not appropriate 4) there is no official complaint channel for us but even if we just complained through their staff at reception directly; they just said sorry and will remind the staffs something like that...but that’s too late! There are few more points which are not really good from such a famous resort group which really ruined our holiday... sigh...
2019 年 5 月入住 2 晚
NamanGM 于 2019年06月21日 的回复
Dear Guest KA KIN, Thank you very much for bringing these concerns with us. My personal & sincere apologies with these experiences, our Ambassador must explain those things during arrival time (during check in time). In regards for SPA, that was not a rubbish bin, it was a wood washing basin which is used for special treatment. Furthermore, your comments for sure will be discussed seriously to the management team. Again thank you and we appreciated your reviews. Kind Regards, General Manager

8/10 还可以

Eugene

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Higher than average price, average services
The food, infinity pool, and the setting and cleanliness of the room has been superb. However, the services and the problem of mosquitos have not been a too pleasant experience. Whenever you called housekeeping for services, do expect at least an half hour delay even you ask for some urgent services such as having a bathing towel after swimming. On the other hand, due to the surrounding environment, there’re lots of mosquitos whenever your room was cleaned up as the cleaners will keep your hotel room opens when they are cleaning. It will be really disturbing during your sleep, especially when the mosquito repellant provided by the hotel is totally useless towards the mosquitos
2019 年 4 月入住 5 晚
NamanGRM 于 2019年06月19日 的回复
Dear Guest Eugene, Thank you for taking your time in writing us your recent stay experience. We really appreciate it. We sincerely apologize if there was inconvenience towards your stay caused by delayed service. We will review this and take necessary actions towards related department. Once again, please accept our apology. We hope we will have a future chance in make it up to you. Should you have any future plan to travel back to Da Nang, please do let us know and we will be at your disposal. Kind Regards, Guest Relation Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 3 月入住 4 晚
NamanGRM 于 2019年05月7日 的回复
Dear Valued Guest, Thank you for sharing this excellent review towards your recent visit. We look forward to welcome you back soon! Sincerely, Guest Relation Manager

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 3 晚
NamanGRM 于 2019年04月29日 的回复
Dear Valued Guest, Thank you for your excellent feedback of your last stay. We look forward to welcome you back int he future! Sincerely, Guest Relation Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It's a good resort but it's really crowded during breakfast.
2019 年 2 月入住 4 晚

6/10 一般

真实旅客

不會再入住
不會再入住，食物味道差，早餐每天同款，海灘很大浪不能游水
2019 年 2 月入住 2 晚

10/10 超赞

Ka Hing

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best hotel in Danang
Nice services! If restaurant can serve better food will be perfect! Lovely infinity pool and beach.
2018 年 12 月入住 3 晚

8/10 还可以

My le

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
在本人曾經住過的酒店房間帶私人泳池，覺得這家房間私人泳池有點不夠私隱及不夠安靜，房間隔房間佢離很近，常聽到嘈雜聲音
2018 年 11 月入住 1 晚

10/10 超赞

Yuk fan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 2 晚

10/10 超赞

Mei Ling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 3 晚

8/10 还可以

Shu，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
愉快住宿
這次是第二次入住，管家的專業服務沒有第一次的好，講解的不夠仔細，spa的部分讓我有點失望，希望這兩個部分能加強，其他部分餐點跟飯店設施都很棒
2018 年 7 月入住 3 晚
Canh Nguyen Huu 于 2018年07月12日 的回复
Dear Valued Guest, Thank you for your feedback about our service. We always try our best to improve our guests' experience. Hope you will come and stay with us again soon. Best Regards.

10/10 超赞

Fiona，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常不錯的洒店
服務非常好 設備好 景觀一流 非常值得推介 有免費機場接送 Spa服務 in-door dining service食物質素高 是一次非常良好的住宿體驗
2018 年 6 月入住 4 晚
Canh Nguyen Huu 于 2018年07月12日 的回复
Dear Valued Guest. Thank you for your review and for choosing our resort. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our resort. Best Regards.

10/10 超赞

King Chung. Frankie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
洒店的員工十分主動幫忙、和周邊環境十分滿意！唯一我住的房間（住3/F) 剛壞了電梯 ！check out 時要拿行李落3 層！
2018 年 2 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Overall good but not perfect
High-end resort hotel in Da Nang. Location is between HoiAn and Da Nang city, around 30-40 minutes away Da Nang airport and Hoi An old city which is reasonable. Room facility is up to standard but the shower water is not hot enough, and shower head has leaking problem when used, told the hotel two times but no corrective actions taken. Its minor problem after all we didn't insist to have it fixed but this is what stop this hotel from being a truly excellent hotel.
2017 年 12 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
The beaches and swimming pool are very beautiful The hotel staff are all very good Spa is all right
2017 年 9 月入住 2 晚

8/10 还可以

C.F，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Service and Environment.
Excellent Service and Environment, The Environment is nice and the service from the staff is excellent. Specially the staff in reception for check-in. She is helpful and remember you when next day she saw you in Breakfast area, when i told her that my room's bath door can't close, she immediately found someone to fix it and apologize for the inconvenience caused to us. Moreover, Everyday, they will clean and tidy your room twice a day, which made you feel comfort and tidy for the room and the environment. I will suggest to someone who want to stay in Villa in Da Nang for vacation. Only the buffet breakfast needs to wait for seat in the morning, would suggest to improve in these area as when all the people would like to have breakfast at similar time, the restaurant can't provide enough seats to serve all the customers. If can improve these area would be excellent in overall performance of the Hotel.
2017 年 7 月入住 2 晚

10/10 超赞

Ka Ki Cherry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 2 晚

10/10 超赞

YE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
所有的服务人员都很友好，非常棒，服务很好
2017 年 5 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice beachside pool villa
A good experience after all. Nice rooms. However, beach outside the hotel is not suitable for swimming. Hot water supply is not stable. Staff are very friendly but not very efficient. Good Breakfast in both restaurants.

8/10 还可以

真实旅客

满意：住宿条件和设施
Close to the beach. Very new hotel.
We stayed 2 nights at the hotel. We paid to upgrade to a 2 bedroom villa but we were a bit disappointed that the duplex was only a 2 bedroom building. Two rooms are of exactly the same interior design with no common space for hanging out such as living room or dining room. It is a little bit inconvenient for a group to stay.

8/10 还可以

Sze Nga

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

TAT CHONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店園林設計新穎，建築物設計現代，綠化一流

10/10 超赞

MAN TSAN，香港

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
西餐廳食物一流、服務一流的resort
入住了2 bed rooms pool villa, 房間空間足夠，但兩房以外沒有common area, 另外私人泳池太小，不太能游泳; 房間熱水不足，因是電熱水爐，且是小型的，有2天的天氣不太好，溫度大約18度，頭一晚沒有一人洗澡時可以全程用熱水，大概2分鐘後就沒有熱水，要讚的是職員的處理，他們不能增加熱水爐容量，但把溫度調到最大, 之後更親手寫了道歉卡和送上手製曲奇，退房後更免費送我們到另一酒店，非常有誠意! 不得不提的是酒店的西餐廳，食物非常好，只需花上香港一般餐廳的費用便可有fine dining的享受! 而另一間越南餐廳的食物則一般。 最後一提，酒店泳池與沙灘景成一線，非常漂亮!

6/10 一般

Pui-Sze，Hong Kong

满意：清洁度
整體還可以，但淋浴室沒有門，去水不好，淋浴後水花會濺出。

10/10 超赞

Ka Lok，HONG KONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Impeccable resort
Very nice service and location. Staff members are proficient in English. Nice food with reasonable price.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
pleasant stay!
I stayed 3 nights in Naman Retreat. The location of this hotel is between Hoi An and Da Nang. It takes around 25 mins to Da Nang by taxi and 15 mins to Hoi An. So it is actually not very convenient. The hotel services is great. The staff are very helpful and friendly. The breakfast is okay. More choice of food could be provided while there are different kinds of drinks to be chosen. I stayed in the villa with 2 bedroom. It is actually 2 separate bedroom located in the 2 floors of one building which is quite different from other kind of villa which shared the common facilities.

8/10 还可以

LAI SHING，香港

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
服務貼心的渡假酒店
酒店職員都有很熱誠的態度, 房間的插蘇也是萬用頭, 數量也多. 去會安和市中心的免費車時間太早回酒店, 不過, 坐的士也很方便. 浴室企缸的去水比較慢. 整體很滿意這酒店.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

KWOK LUN

满意：客房舒适度
Nice place for relaxation
A nice resort with beautiful pools and beach. Hotel is between Hoi An and Danang city, around 20-30 mins for travelling to both places. Free hotel shuttle bus provided.

10/10 超赞

ying fanny，Hk

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
浪漫的晚餐
慶祝結婚週年紀念日，雖然入住第二晚突然停電，不過意外地摸黑到西餐廳，非常浪漫

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

SAMMY，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Very nice hotel, far exceed my expectation. Wonderful experience,just love my stay. Great pool. Price is good. Hope the hotel can keep such good things

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very unique experience
Nice new hotel and lot of warm heart staff surrounding you. Love to see they can expand a bigger hotel area and further improve the food quality.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
環境一流，員工一流的酒店
非常滿意，環境好，沙灘美，整個格局很Grand，員工禮貌及英文溝通良好，入住附給Android關住酒店資訊免得客人經常詢間shuttle資料等

10/10 超赞

Tsz kin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Hotel
Great view , Great food, Great service and Great hotel

8/10 还可以

Tak Hing，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good service!