咖啡店

点评

6.4
10 分 - 超赞。148 条好评,共有 913 条点评" "
8 分 - 还可以。272 条好评,共有 913 条点评" "
6 分 - 一般。210 条好评,共有 913 条点评" "
4 分 - 很差。142 条好评,共有 913 条点评" "
2 分 - 糟糕。141 条好评,共有 913 条点评" "

6.8/10

清洁度

6.6/10

员工和服务

6.4/10

服务设施

6.4/10

住宿条件和设施

6.2/10

环保

点评

10/10 超赞

kehan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 3 晚

6/10 一般

YU SHUN

WIFI 要收錢 會一直跳電
2018 年 3 月入住 5 晚

4/10 很差

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not recommended
The receptionist was not friendly when we checked in. She asked for my credit card, and I asked what was that for (the room has been paid). She rolled her eyes and said it was for extra expenses that might occur during our stay.Her accent was incomprehensible, so I asked her to say it again. She rolled her eyes again. The house keeping was terrible, I had to pick up the hair on my sheet almost every day when I returned to my room, I even found a plastic bag (definitely not mine) in my toilet after they cleaned my room. One night there was a black out in my room, and they sent a mechanic to fix it. The electricity compartment on the ceiling was full of dust. So, when he was done, I asked the manager to send a house keeper to clean it. I called three times, and waited till 11 pm, no one came. Definitely not a hotel that I would recommend.
2017 年 11 月入住 3 晚

6/10 一般

FANGYUE

满意:员工和服务,清洁度
酒店位置很棒但是配置很老旧
酒店位置很好,但是房间比较老旧 配置不好 Wi-Fi也不是免费的 不是很好!

8/10 还可以

YU-TING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
location is great, comfortable and clean
Its locate at city center, close to CP shopping mall. Staff are nice, even help us charge our sim card. Room is clean and comfortable. Everything is great, only the wifi need extra charge. The Spaghetti and cake are must try.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度

4/10 很差

TSUNG-MING,Taiwan

不满意:客房舒适度,员工和服务
Bad experience in this hotel
Bad experience. Chair is broken. The wi-fi service double charge, finally check-out bill is unclear. Totally suck in this hotel!!

4/10 很差

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施
NOT really good experience in the hotel, I lived in the hotel two nights, I found a lot of hairs in shower tub at first night, a bit terrible but I could clean up by myself that was not a big problem. On the second day, I could not enter the room by the key, I called the reception twice, and waited outside the room over half hour, no staff shown up finally...

10/10 超赞

GULIJIMINA,china

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I love it everything when I saw what I feel
印度新德里的,嗯,华美达大酒店,实际上它叫做,RoyalplazaIt's one of the Best hotel.In New delhi India.Um,yeah I've had appreciate.Too Ms ruchi.ashish and sweet lady boss of the hotel and to puja mir khan mir sardar and cute people in royalplaza hotel i love it just could feel home in there

2/10 糟糕

Hung-I,Taiwan

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not worth any penny!
This is one of the worse hotel I've stayed. The food is awful, don't recommend for the restaurant. Worst pasta! The room smell like sewage. The bed is fill with sands and dirt. I've prepaid the wifi, and speed is slow and always disconnected. Called to complain, the service even reply its complimentary. I've paid for everything and don't feel it's worth any penny. Rather stay at next door with Shanga rila.

8/10 还可以

SHIH FENG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

4/10 很差

真实旅客

不满意:员工和服务、住宿条件和设施、客房舒适度
Inadequate service and decrepit service
The location is good and accessible by metro. However, rooms are small, facilities are old and clearly lack proper maintenance. Shower heads and taps showed signs of rust and stains, toilet flush was loud, towels started to appear brown and mattress overused. All staff were indifferent and completely incompetent, a serious lack of training can be seen. At breakfast, three different waiters came over and asked if I wanted coffee, and they all had forgotten to bring over the my coffee. When asking for restaurant recommendations, the concierge only recommended hotel restaurants and refused to provide further advice for dining out. Worst hotel choice ever and will stay away from Royal Plaza on future trips to Delhi.

6/10 一般

真实旅客

整體來說還不錯

8/10 还可以

Wallace,China

满意:清洁度、住宿条件和设施、客房舒适度
酒店还好
酒店还不错,在市中心,离展馆很近。房间还好,还算大,朋友的房间很小。早餐每天都一样,一般般。上网费太贵。

8/10 还可以

ZS

满意:客房舒适度,清洁度
位置和环境不错的酒店
离市中心和地铁站都很近,却很安静,周围的环境很好;早餐丰富。但房间的大小不一,有的非常小、憋闷、陈旧。前台态度不温和。

6/10 一般

Chiara

与家人出行
L’hotel è carino ma un po’ datato,nel giardino manca l’erba in diversi punti,quando si fa la doccia l’acqua esce dalle guarnizioni e bagna il pavimento,la colazione è nella media (ci sono per lo più prodotti indiani),la zona è tranquilla e di fianco si trova l’hotel Shangri La dove ci sono un paio di ristoranti validi.
2024 年 4 月入住 2 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest,Thank you for your valuable feedback. It is very unfortunate that the hotel services did not reflect the quality you expected from us and I am really concerned that we did not live up to your expectation. You are our valued guest and your feedback is important to us and we are grateful for your support and would like to thank you, once again, for taking the time to bring this matter to my attention. It is our constant endeavor to provide a consistently high quality of service to all our guests and I assure you that all possible corrective measures will be taken in order to serve you better. We always pride on our services and regret any lapse on our part. Hoping to get an opportunity to welcome you back on your next visit to Delhi.Warm regards,

8/10 还可以

Chiara

与家人出行
Hotel bello situato in una zona tranquilla vicina a Connaught place,la pulizia della camera lasciava un po’ a desiderare e il ristorante non ci è piaciuto,il buffet della colazione è abbastanza fornito.
2024 年 3 月入住 2 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest,We do appreciate your taking time out to write about your stay experience with us. While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell far short of your expectations during your stay. We have noted your detailed feedback and assure you that the corrective action is being taken with the concerned departments. Your feedback is extremely important to us and I do hope you will give us a chance to restore your faith.We look forward to welcoming you back.Warm regards,

8/10 还可以

Tim

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel only a short taxi ride from all the sights. Staff helpful and friendly
2024 年 2 月入住 3 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest,It gives me great pleasure to learn of your wonderful stay experience and I sincerely thank you for taking out your valuable time to share this beautiful feedback.We have a beautiful hotel which is surely incomplete without this wonderful team of mine that not only goes that extra mile but goes to any extent to ensure and churn-out happier customers every-time.We hope you will return soon and give us more opportunities to welcome you back.Warm regards,Samol ManerkerFront Office Manager

2/10 糟糕

Manjit

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was an absolutely shoddy hotel. The lobbynis lovely but do not let this deceive you. The rooms were disgusting and unclean. We were moved to another room but this was exactly the same absolutely disgusting. We complained to the staff and manager and they did nothing. Do not stay here.
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay.We have noted your detailed feedback and will take it up with the concerned departments. Your feedback will help us to rectify these issues going forward.Your feedback is extremely important to us and I do hope you will give us a chance to restore your faith. Do write in to me at fom@hoteltheroyalplaza.com should you be planning your next visit to Delhi and I shall personally ensure to carve out a memorable experience for you.Warm regards,Samol ManerkerFront Office Manager

4/10 很差

Gursharan

与家人及幼儿出行, 商务旅客
不满意:住宿条件和设施,清洁度
We booked deluxe premium room ...but room was so conjusted nd room is so suffocated
2024 年 3 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay. Our room sizes are mentioned on all online portals for the reference of our Guests. We are sorry if you felt the rooms were too small.We look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager

10/10 超赞

vinay,Frisco

与家人出行
满意:服务设施,员工和服务
The excellent location of the property compensates for the relatively smaller room sizes. Buffet breakfast and dinner was excellent with a lot of choices and good quality of food. The hotel lobby and other areas are tastefully decorated with Italian marble, statues and ceiling paintings. The hotel is very popular - it was full. Need to improve washroom cleanliness to make it equivalent to global standards. The hotel's system did not pick up that we had paid for the dinner buffets via our Expedia reservation; however, after discussing and the hotel manager checking, it was OK. Please increase size of your storage room for guest luggage.
2024 年 3 月入住 5 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest,At the outset I would like to begin by thanking you for choosing Hotel The Royal Plaza for your stay in Delhi and for giving us an opportunity to serve you. We appreciate you taking out your valuable time to share these most generous words of appreciation.There is no better feeling than getting to know that we have created another happy customer with an experience to cherish. Thank you for recommending us to fellow travellers.We look forward to your next visit and the joy of serving you again. Do write in to me (smanerker@thelalit.com) should you be planning your next visit it would be a pleasure to meet you in person.Warm regards,Samol ManerkerFront Office Manager

8/10 还可以

Niraj

2024 年 3 月入住 2 晚
Samol Manerker 于 2024年04月21日 的回复
Dear Guest,We appreciate your time to review us. We are very happy to read your rating. We would, however, like to receive details of your experience so that we may share the same with our Team.Please feel free to email me on fom@hoteltheroyalplaza.com.Warm regards,Samol ManerkerFront Office Manager

4/10 很差

Saumitra

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
If you want access to all of Delhi’s key landmarks and don’t want to pay over the top - this is a good hotel. Sadly this is where I run out of nice things to say. The rooms are dated and dirty (there was mold in the Junior Suite that we had booked), breakfast is okay but seating is terrible and if you are in a large group I’d recommend going down early. The food for room service is overpriced and not enough value for money. I’d give this a miss.
2024 年 2 月入住 2 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay.We have noted your detailed feedback and will take it up with the concerned department. Your feedback will help us to rectify these issues going forward.Your feedback is extremely important to us and I do hope you will give us a chance to restore your faith.We look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
A stunning hotel in Delhi. An amazing entrance lobby, lovely gardens with outside dining area & pool. A very comfortable room & a great view from our 10th floor room. Friendly & helpful staff. We even got a packed breakfast to go as we were checking out for an early flight.
2024 年 3 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest, It was a pleasure to have you stay at Hotel The Royal Plaza, Delhi during your recent visit to New Delhi and we appreciate your time to review us. We are very happy to read your review.It is our endeavour that every guest who leaves the hotel, is delighted with their stay and food experience. Your feedback is a reward for the team who is always striving for perfection. Thank you for your generous praise.The team and I, look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager

8/10 还可以

Satish

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good place to stay. Helpful staff. Close to most places to visit. Only issue was the room shower floor was sloped a lot and it felt unsafe to stand and shower. We had to be extra careful in the shower.
2024 年 2 月入住 7 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest, It was a pleasure to have you stay at Hotel The Royal Plaza, Delhi during your recent visit to New Delhi and we appreciate your time to review us. We are very happy to read your review.Also, it is our endeavour that every guest who leaves the hotel, is delighted with their stay and food experience. Your feedback is a reward for the team who is always striving for perfection. The team and I, look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager

8/10 还可以

EIJI

满意:清洁度、服务设施、住宿条件和设施
ロビーは美術館を思わせるような大理石の彫刻や絵画が飾ってありとても豪華でした。部屋も綺麗で快適で朝食ビュッフェも種類が豊富で楽しめました。 ただ宿泊客が多い割にスタッフが少ないのか、チェックイン・アウトの際は長時間待たされた挙句、不愛想な対応をされたのが少し残念でしたが、メトロ駅まで徒歩で移動できて便利だったので宿泊してよかったです。
2024 年 2 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest, Thank you for staying at Hotel The Royal Plaza, Delhi and for sharing your review.We are delighted to receive your review and to note that you enjoyed the rooms, the food and the facilities.We hope you will return soon and give us more opportunities to welcome you back.Warm regards,Samol ManerkerFront Office Manager

10/10 超赞

vinay,Frisco

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I needed medicine and a staff member went to a pharmacy and brought it - touched my heart. The property is tastefully decorated in the Italian style. Breakfast was slways excellent. Location of the hotel is central. Rooms are a little on the small side, but other factorsmore than make upfor it. Great value for money.
2024 年 2 月入住 8 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest,Thank you for choosing to stay at Hotel The Royal Plaza, Delhi. We very much appreciate your time to post feedback of your stay.The team and I are pleased to read that you had an enjoyable stay and that you were impressed by the ambience, hospitality and the food of the hotel. Your feedback will encourage and motivate us to scale greater heights towards excellence.We hope to have you return soon and look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager

6/10 一般

Ashvini

满意:住宿条件和设施,清洁度
2024 年 2 月入住 6 晚
Samol Manerker, Front Office Manager 于 2024年04月21日 的回复
Dear Guest,We appreciate your time to review us. We would, however, like to receive details of your experience so that we may share the same with our Team.Please feel free to email me on fom@hoteltheroyalplaza.com.Warm regards,Samol ManerkerFront Office Manager

2/10 糟糕

Amal

不满意:清洁度、员工和服务、住宿条件和设施
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear Guest, Your feedback has been discussed internally and it is very distressing for me personally to see the rating you have given us. We would request you for details of your experience so that the Team can focus on the areas highlighted. Please be assured that poor guest experience is not the norm at The Royal Plaza, Delhi. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. We will do our best to delight you, should you give us the opportunity in future.Warm regards,

10/10 超赞

Govindarajan

团体旅客
满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 2 晚
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear Guest, Thank you for your comments. We are delighted that you enjoyed the food and services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us.Looking forward to welcoming you again.Warm regards,

10/10 超赞

crister

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bra.
Mycket bra hotell samt läge: nära till t-bana; tuctuc (finns överallt). Bra frukost. Servicen är naturligtvis god, som i Indien överlag.
2024 年 1 月入住 4 晚
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear GuestIt was certainly a pleasure for us to be at your service. We value your patronage and look forward to welcoming you back to The Royal Plaza, Delhi.Warm regards,

10/10 超赞

MOHAN

商务旅客
Ambience and high rise as well as center location.
2024 年 1 月入住 2 晚
Samol Manerker, Front Office Manager 于 2024年01月13日 的回复
Dear Guest, Thank you for your comments. We are delighted that you enjoyed the food and services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. Looking forward to welcoming you again.

10/10 超赞

Justin,Cary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel property is dazzling, the restaurant is pretty good but the rooms and carpets could use an update. Overall it's a decent hotel with an exquisite lobby atmosphere.
2023 年 12 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear Guest,Thank you for taking the time to share your comments with us, We would like to express our gratitude to you for your patronage. It is always encouraging for us to learn that our guests are satisfied with our services as this is what every one of us strives for everyday. We look forward to welcoming you back on your next visit to Delhi.Warm regards,

10/10 超赞

NARESHKUMAR,Vaughan

2023 年 12 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年01月13日 的回复
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

10/10 超赞

Natasha

2023 年 12 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年01月13日 的回复
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I Look forward to having an opportunity to serve you again and welcoming you back!

8/10 还可以

SENA

商务旅客
不满意:服务设施
Safe area. Recommend for female solo travelers. It has a very nice view with large window. But, it needs to be renovated.
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and we look forward to having an opportunity to serve you again and welcoming you back!Warm regards,

10/10 超赞

Varsha

团体旅客
满意:员工和服务,清洁度
Location was amazing and the staff were great too
2023 年 12 月入住 3 晚
Samol Manerker, Front Office Manager 于 2024年01月13日 的回复
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

8/10 还可以

Sharon

2023 年 12 月入住 2 晚
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such feedback. Thank you for recommending us.Looking forward to having an opportunity to serve you again and welcoming you back!Warm regards,

10/10 超赞

Jan

2023 年 11 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年01月13日 的回复
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

2/10 糟糕

Samandeep

2023 年 11 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear Guest,Thank you for valuable feedback. It is very unfortunate that the hotel services during this stay of yours did not reflect the quality you expected from us. As valued Guest your comfort and experience is our primary concern. I would also request you to send me some more details on your experience which would help us to look into our areas of concern and give us an opportunity to improve. We always pride on our services and regret any lapse on our part.Hoping to get an opportunity to welcoming you back on your next visit to DelhiWarm regards,

4/10 很差

Anthony

商务旅客
满意:服务设施
不满意:住宿条件和设施,员工和服务
Many things are broken. The room size is a bit disappointing and not what the photos suggest. Service is wrapped in systems and is inflexible to particular individual client needs. I waited 30 minutes to get a card to my room... not great after a late night flight. The breakfast bistro was often out of cups or cutlery or the coffee machine was broken, and requests took a long time to address. Many things were broken in my room, like power switches. They try, but fall below expectations. Very disappointing 😞
2023 年 11 月入住 7 晚

10/10 超赞

Celene

2023 年 11 月入住 4 晚
Samol Manerker, Front Office Manager 于 2024年02月11日 的回复
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such feedback. Thank you for recommending us and we look forward to having an opportunity to serve you again and welcoming you back!Warm regards,

2/10 糟糕

Carmela

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Da scappare ..assolutamente sporco nelle camere
2023 年 11 月入住 1 晚

10/10 超赞

Jose

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Samol Manerker, Front Office Manager 于 2024年01月13日 的回复
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

2/10 糟糕

真实旅客

商务旅客
不满意:员工和服务,清洁度
2023 年 11 月入住 2 晚

4/10 很差

Benjamin

满意:员工和服务
不满意:住宿条件和设施,清洁度
This may have been a 4-star property when it was built; however, it hasn't been maintained in decades. Furniture was falling apart, the bathroom was disgusting, toiled were stained / soiled, and complimentary breakfast was pretty bad. Pay a little extra and stay at a true 4-star property.
2023 年 11 月入住 4 晚

2/10 糟糕

Ruchika

满意:清洁度
不满意:住宿条件和设施,员工和服务
Goods- Convenient location Security is good Good buffet Bads- Some of their staff members are highly unprofessional. Their behaviour is dependent on the elitism of the customer. There is no concept of queue on the reception desk. Receptionist can entertain other customers without resolving one customer’s issues.
2023 年 11 月入住 2 晚

8/10 还可以

Nigel

2023 年 10 月入住 3 晚

8/10 还可以

Vijaya

Worth for many
2023 年 10 月入住 5 晚

8/10 还可以

Cameron

团体旅客
满意:清洁度、员工和服务、客房舒适度
Eclectic hotel with fantastic service
Eclectic hotel with fantastic service
2023 年 10 月入住 2 晚