The receptionist was not friendly when we checked in. She asked for my credit card, and I asked what was that for (the room has been paid). She rolled her eyes and said it was for extra expenses that might occur during our stay.Her accent was incomprehensible, so I asked her to say it again. She rolled her eyes again. The house keeping was terrible, I had to pick up the hair on my sheet almost every day when I returned to my room, I even found a plastic bag (definitely not mine) in my toilet after they cleaned my room.
One night there was a black out in my room, and they sent a mechanic to fix it. The electricity compartment on the ceiling was full of dust. So, when he was done, I asked the manager to send a house keeper to clean it. I called three times, and waited till 11 pm, no one came. Definitely not a hotel that I would recommend.
真实旅客
2017 年 11 月入住 3 晚
6/10 一般
FANGYUE
2017年05月30日
满意:员工和服务,清洁度
酒店位置很棒但是配置很老旧
酒店位置很好,但是房间比较老旧 配置不好 Wi-Fi也不是免费的 不是很好!
FANGYUE
8/10 还可以
YU-TING
2017年05月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
location is great, comfortable and clean
Its locate at city center, close to CP shopping mall. Staff are nice, even help us charge our sim card. Room is clean and comfortable. Everything is great, only the wifi need extra charge. The Spaghetti and cake are must try.
YU-TING
8/10 还可以
真实旅客
2016年12月20日
满意:清洁度、员工和服务、客房舒适度
真实旅客
4/10 很差
TSUNG-MING,Taiwan
2016年05月15日
不满意:客房舒适度,员工和服务
Bad experience in this hotel
Bad experience. Chair is broken. The wi-fi service double charge, finally check-out bill is unclear. Totally suck in this hotel!!
TSUNG-MING
4/10 很差
真实旅客
2016年02月15日
不满意:清洁度、员工和服务、住宿条件和设施
NOT really good experience in the hotel, I lived in the hotel two nights, I found a lot of hairs in shower tub at first night, a bit terrible but I could clean up by myself that was not a big problem. On the second day, I could not enter the room by the key, I called the reception twice, and waited outside the room over half hour, no staff shown up finally...
真实旅客
10/10 超赞
GULIJIMINA,china
2015年12月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I love it everything when I saw what I feel
印度新德里的,嗯,华美达大酒店,实际上它叫做,RoyalplazaIt's one of the Best hotel.In New delhi India.Um,yeah I've had appreciate.Too Ms ruchi.ashish and sweet lady boss of the hotel and to puja mir khan mir sardar and cute people in royalplaza hotel i love it just could feel home in there
GULIJIMINA
2/10 糟糕
Hung-I,Taiwan
2015年12月21日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not worth any penny!
This is one of the worse hotel I've stayed. The food is awful, don't recommend for the restaurant. Worst pasta! The room smell like sewage. The bed is fill with sands and dirt. I've prepaid the wifi, and speed is slow and always disconnected. Called to complain, the service even reply its complimentary. I've paid for everything and don't feel it's worth any penny. Rather stay at next door with Shanga rila.
Hung-I
8/10 还可以
SHIH FENG
2015年08月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SHIH FENG
4/10 很差
真实旅客
2015年04月8日
不满意:员工和服务、住宿条件和设施、客房舒适度
Inadequate service and decrepit service
The location is good and accessible by metro. However, rooms are small, facilities are old and clearly lack proper maintenance. Shower heads and taps showed signs of rust and stains, toilet flush was loud, towels started to appear brown and mattress overused. All staff were indifferent and completely incompetent, a serious lack of training can be seen. At breakfast, three different waiters came over and asked if I wanted coffee, and they all had forgotten to bring over the my coffee. When asking for restaurant recommendations, the concierge only recommended hotel restaurants and refused to provide further advice for dining out. Worst hotel choice ever and will stay away from Royal Plaza on future trips to Delhi.
The property is in a nice area and close to shopping and recreational district.
Rajeev
2024 年 6 月入住 1 晚
10/10 超赞
Sudha
2024年04月25日
Sudha
2024 年 4 月入住 1 晚
6/10 一般
Chiara
与家人出行
2024年04月9日
L’hotel è carino ma un po’ datato,nel giardino manca l’erba in diversi punti,quando si fa la doccia l’acqua esce dalle guarnizioni e bagna il pavimento,la colazione è nella media (ci sono per lo più prodotti indiani),la zona è tranquilla e di fianco si trova l’hotel Shangri La dove ci sono un paio di ristoranti validi.
Chiara
2024 年 4 月入住 2 晚
8/10 还可以
Chiara
与家人出行
2024年04月6日
Hotel bello situato in una zona tranquilla vicina a Connaught place,la pulizia della camera lasciava un po’ a desiderare e il ristorante non ci è piaciuto,il buffet della colazione è abbastanza fornito.
Chiara
2024 年 3 月入住 2 晚
8/10 还可以
Caroline
团体旅客
2024年04月2日
满意:清洁度、住宿条件和设施、客房舒适度
A bit of an oasis in New Delhi
I mainly enjoyed my stay here. In fact I stayed here 12 years ago.
The main issues I had were:
I wasn't asked for pre auth on checking in. And had to pay for our late night drinks on arrival. I went back to reception and was able to pre auth for a specified amount.
We checked out snd i paid for both rooms in cash/card as we were leaving India I wanted to use up our excess money. Thus was fine and we cleared our account the night before leaving. On handing in our cards at 6.00 a.m next day. Our payment was challenged. They kept us waiting about 10 mins thrn said it was ok! The attitude was very bad as if we were trying to cheat them!
Finally- the hotel cars were pretty expensive. But the driver who collected us from NDLS was very good and met us st the door of our train. He got a good tip.
The drivrr who took us to the airport questioned if we had already psid!
However, the staff in the bar and dining room and coffee shop were really lovely and very helpful.
The rooms weren't big - I didn't get an upgrade - but comfortable. Empty minibar.
Poor/garden area is lovely and relaxing.
The door staff were also very helpful.