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关于东米德兰兹机场丽笙蓝标酒店的点评

4 out of 5
东米德兰兹机场丽笙蓝标酒店
Herald Way, Pegasus Business Park, East Midlands Airport, Derby, England

点评

9.0

非常棒

10 分 - 超赞。630 条好评，共有 1001 条点评" "
8 分 - 还可以。264 条好评，共有 1001 条点评" "
6 分 - 一般。63 条好评，共有 1001 条点评" "
4 分 - 很差。26 条好评，共有 1001 条点评" "
2 分 - 糟糕。18 条好评，共有 1001 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Kit Cheong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
Georgia 于 2019年05月7日 的回复
Hi Kit, Thank you for taking the time to leave your review. We are very happy to see you enjoyed your stay with us. We do hope you would choose to visit us again soon! All the best, Georgia

10/10 超赞

pan，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice interior, nice management, nice view and the breakfast is very nice. But the improvements maybe add more direction guide for which We arrived at east midland parkway station.
2017 年 9 月入住 1 晚

10/10 超赞

Alexander

2024 年 4 月入住 1 晚

10/10 超赞

Babatunde

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good
2024 年 4 月入住 1 晚
Chris, Reservations 于 2024年04月17日 的回复
Bbatunde,Thank you for you for your 5/5 review, I am delighted to see you enjoyed your stay with us. Kind Regards, Reservations, Chris

10/10 超赞

Justin，Stalbridge

It was clean and tidy as you would hope from such a company, serviced our needs, did not exceed any expectation.
2024 年 3 月入住 2 晚
Chris, Reservations 于 2024年04月11日 的回复
Mathew,Thank you for your review, I am delighted to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 超赞

Maria

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient hotel for East Midlands Airport. All expected facilities available, with fast and attentive service in reception, bar and restaurant.
2024 年 3 月入住 1 晚
Chris, Reservations 于 2024年04月11日 的回复
Maria,Mathew,Thank you for your review, I am delighted to read that you enjoyed your stay, and it was the perfect start to your holiday! We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 超赞

michael

与家人出行, 与配偶出行
Lovely hotel, great service, convenient location
2024 年 3 月入住 1 晚
Chris, Reservations 于 2024年04月11日 的回复
Michael,Thank you for your review, I am delighted to read that you enjoyed your stay! We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 超赞

Rajinder

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good
2024 年 3 月入住 1 晚
Chris, Reservations 于 2024年03月20日 的回复
Rajinder,Thank you for your excellent review, I am delighted you enjoyed your stay with us.Kind RegardsReservations

8/10 还可以

Nigel

商务旅客
满意：清洁度、员工和服务、服务设施
I find the hotel does what it says on the package. However there were 2 things that let the hotel down were: 1 of the lift failed on numerous occations to accept my key card to select my floor. There were 4 people in the lift and none of the key cards worked. A guest said it has been like this for some time And Secondly, when i arrived numerous people were smoking in front of the entrance so you had to walk through their cigarette smoke. As there was no ashtray they stubbed out their cigarette on the floor so going out you walk over cigarette stubbs. The management can easily fix both issues
2024 年 2 月入住 2 晚
Chris, Reservations 于 2024年03月4日 的回复
Nigel,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us. I am pleased to report that the lift issue has now been sorted, our smoking area is the other side of the wall by the entrance, and not in front of it. Our team always try where possible to remind people and direct people to this area away form the path to the front doors. I do hope you will have the opportunity to stay again in the future.kind Regards, Chris, Reservations

8/10 还可以

Matthew

满意：清洁度、员工和服务、住宿条件和设施
Pleasant
2024 年 2 月入住 1 晚
Chris, Reservations 于 2024年03月4日 的回复
Matthew,Thank you for your review, I am glad you enjoyed your stay with us.Kind Regards, Chris, Reservations

2/10 糟糕

Jonathan

2024 年 2 月入住 1 晚
Chris, Reservations 于 2024年03月4日 的回复
Jonathan,I am sorry that you did not enjoy your stay with us, if you would like to contact the hotel, I would be delighted to hear how we could improve your stay,Kind Regards, Chris Reservations

8/10 还可以

Alexander

2024 年 1 月入住 1 晚
Chris, Reservations 于 2024年03月20日 的回复
Alexander,Thank you for your excellent review, I am delighted you enjoyed your stay with us.Kind RegardsReservations

10/10 超赞

ERIC

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Chris, Reservations 于 2024年03月4日 的回复
Eric,Thank you for your excellent review, I am delighted you enjoy your stay.Kind Regards, Chrs

8/10 还可以

Anthony

2024 年 1 月入住 2 晚
Chris, Reservations 于 2024年03月4日 的回复
Anthony,Thank you for your positive review, I am delighted to see you enjoyed your stay with is!We hope to welcome you back soon!Kind Regards, Chris, Reservations

10/10 超赞

PM

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Good Overnight Stay
Overnight stay in a comfortable bed, the room was very clean and had all the facilities I would expect with simple heating control. The buffet style breakfast was cooked just how I like it and the staff were friendly, polite and helpful.
2024 年 1 月入住 1 晚
Chris, Reservations 于 2024年03月4日 的回复
PM,Thank you for your positive review, I am delighted to see you enjoyed your stay with is!We hope to welcome you back soon!Kind Regards, Chris, Reservations

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
James,Thank you for your review!Kind Regards

10/10 超赞

Nicola

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Nicola,Thank you for your review!Kind Regards

10/10 超赞

Karolyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Karolyn,Thank you for your review!Kind Regards

10/10 超赞

Darren

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Family Stay
Second stay here at Christmas and despite the Hotel being busy we had a wonderful stay. The room was great and the pool access much appreciated. The Gym and Pool is a very good facility. Thank you, we'll be back.
2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Darren,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us!Kind Regards

10/10 超赞

Christine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, tidy rooms, comfortable beds, nice view from the runway view room, dinner abd breakfast very nuce. Friendly, helpful, efficient staff.
2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Christine,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us and you were well looked after !Kind Regards

8/10 还可以

SHARLENE

与配偶出行
满意：住宿条件和设施，服务设施
2023 年 12 月入住 2 晚
Chris, Reservations 于 2024年01月15日 的回复
Sharlene,Thank you for your review!Kind Regards

8/10 还可以

Judit

与配偶出行
满意：服务设施
Location is all right if you plan flight from / to East Midlands Airport or a couple if days spent in Nottingham area.
2023 年 12 月入住 2 晚
Chris, Reservations 于 2024年01月15日 的回复
Judit,Thank you for your positive review! I am glad that you enjoyed your stay with us.Kind Regards

4/10 很差

Miss

2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Sharlene,Thank you for your review!Kind Regards

2/10 糟糕

Elie

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed
They were not helpfull
2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Elie,I am sorry that you did not enjoy your stay with us!Kind Regards

10/10 超赞

Craig

2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Matt,Thank you for your review.Kind Regards

6/10 一般

Rebecca

2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Matt,Thank you for your review.Kind Regards

8/10 还可以

Matt

2023 年 12 月入住 1 晚
Chris, Reservations 于 2024年01月15日 的回复
Matt,Thank you for your review.Kind Regards

10/10 超赞

Michelle

满意：客房舒适度，住宿条件和设施
2023 年 12 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Michelle,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

10/10 超赞

Mark

2023 年 12 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Mark,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

4/10 很差

Darren

商务旅客
满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
So disappointing
Ive stayed at this hotel many times and always enjoyed my stay. However on my last stay in Nov 2023, I was shocked at the poor service and staff levels. Checking in/out was extremely slow, the bar was slow despite not being busy as was the restaurant. What really disappointed me was the lack of staff and problem ownership, my room on the 1st floor had no temperature control, despite even turning the heating/cooling system off, the room was like a sauna, totally unbearable. I phoned reception 3 times, no one answered. I eventually went down to reception and was reluctantly given another room on the same floor that was also not much better but as it was too late and felt I had no choice but to put up with it. When I mentioned this when checking out I was told "yeah ok we'll let maintenance know". For the cost and reputation of staying at a Radison Blu im sure they should be looking after their customers in a more professional manner. So in light of this very disappointing stay I will not be staying at this hotel again.
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Darren,Thank you for you review, I am sorry to hear of the issues with your room, and that we were unable to resolve these for you. Your review has been brought to the attention of all the Heads of Departments within the hotel, to ensure this experience is not repeated!Kind Regards

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Thank you
Nice hotel, good bar, excellent breakfast
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
David,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

6/10 一般

Allan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room 417 overlooks airport. Noise and vibration every time a plane takes off. Worse nights sleep in a hotel this year
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Allan,Thank you for your review, this is not a complaint we have had previously from this room, however changes in the operation of the airport (which way the planes land and take off) can impact differences in conditions.Kind Regards

10/10 超赞

Elizabeth

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
5.45am hotel shuttle bus going to the airport with 2 passengers - 3 of us going to the airport and they couldn't take us as well due to the service being for park and stay passengers only. There was no-one else in reception - come on Raddison just a bit jobs worth
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Elizabeth,I am sorry you were disappointed about the shuttle service, temporarily we are restricted on who we are allowed to let use the service, this is something we are working on getting resolved, and hope to have an improved service shortly.Kind Regards

10/10 超赞

Jon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really pleasant stay. Food was great. Will stay again.
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Jon,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

10/10 超赞

Angela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
The room is clean, staffs are nice.
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年12月5日 的回复
Angela,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

8/10 还可以

Ralph

满意：住宿条件和设施，员工和服务
Is more of a business hotel for meetings etc
2023 年 11 月入住 1 晚
Chris 于 2023年11月16日 的回复
Hi Ralph,Thanks for your review! I am glad to see you enjoyed your stay.Kind Regards,Chris, Reservations

10/10 超赞

Alison

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Chris 于 2023年11月16日 的回复
Alison,Thank you for your excellent review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 超赞

Ben

2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年11月8日 的回复
Thanks Ben, I am delighted to hear you enjoyed your sat with us!

10/10 超赞

Joanne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年11月8日 的回复
Thanks Joanne, I am delighted to hear you enjoyed your sat with us!

10/10 超赞

Tian

Chris, Reservations 于 2023年11月8日 的回复
Thanks Tian, I am delighted to hear you enjoyed your sat with us!

8/10 还可以

Anthony

2023 年 11 月入住 1 晚
Chris, Reservations 于 2023年11月8日 的回复
Thanks Anthony, I am delighted to hear you enjoyed your sat with us!

10/10 超赞

Scotia

2023 年 10 月入住 1 晚
Chris, Reservations 于 2023年11月8日 的回复
Thanks Scotia, I am delighted to hear you enjoyed your sat with us!

8/10 还可以

sean

2023 年 10 月入住 2 晚
Chris 于 2023年10月25日 的回复
Sean,Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 超赞

Sean

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent rooms and a fantastic welcome
2023 年 10 月入住 1 晚
Chris 于 2023年10月25日 的回复
Sean,Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy stay
Modern, clean and a good selection of breakfast - Also no car or airplane noise whatsoever
2023 年 10 月入住 1 晚
Chris 于 2023年10月25日 的回复
Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 超赞

Lydia

团体旅客
满意：清洁度、员工和服务、客房舒适度
Beautiful and Clean
Very clean, spacious, beds are comfortable Staff are friendly especially Luca The lobby was the best part 24 hours open
2023 年 10 月入住 1 晚
Chris 于 2023年10月25日 的回复
Lydia,Thank you for your great review, I am glad you enjoyed your stay and was well looked after by the team!Kind Regards, Chris, Reservations

10/10 超赞

Catherine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely bright modern design, welcoming staff,good food v pleasant atmosphere
2023 年 10 月入住 1 晚
Chris 于 2023年10月25日 的回复
Catherine,Thank yo for your review, I am delighted to hear you enjoyed your stay and were well looked after by the team!Kind Regards, Chris, Reservations

6/10 一般

Timothy，Clarksburg

与家人出行
满意：住宿条件和设施，清洁度
This hotel is one of the most expensive properties in the area and seemed to be a good fit based on location and being a well-known hotel chain. Overall though, my experience was mixed. Good parts were the breakfast which was well priced with a good selection of food options and friendly staff. The room itself was OK with clean bedding and overall the room hygiene was OK. Less good things was the check-in - apparently early check-in is not a thing at this hotel, which is a bit odd/unhelpful with the hotel being located at an airport. Second was the rather off-hand way I was treated when I asked about early check in, like I was interrupting the front desk person from a more important task. The check-in desks are rather small tables at the end of the reception area and seemed a little odd. When I finally checked in later in the evening, I did have to wait a few minutes while the check-on person finished a conversation with someone else that did not sound hotel/work related. The front desk did not mention where the restaurant for breakfast was located or what times the restaurant opened. Finally the room was a bit spartan at this price point and the heat/cool didn't seem to work right, so the room was quite cold. This hotel may work for someone needing a place to crash before an early flight from East Midlands Airport. For me though, this hotel is somewhat unimpressive and I do not plan to return.
2023 年 10 月入住 1 晚
Chris 于 2023年10月12日 的回复
Timothy,Thank you for taking the time to review your stay with us and provide feedback on your experience, feedback that is constructive like yours is very important to us. I am sorry that you felt the Front Office team were not as attentive on this occasion as our normal standard, I am also sorry that were unable to accommodate your early check in on this occasion, having looked at your reservation I can see that we were fully booked the night before, resulting in fewer rooms being ready before our standard check in time.I do hope we can welcome you back in the future for a more polished stay,Kind Regards, Chris, Reservations

8/10 还可以

Jayne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice, clean room, hotel conveniently close to the airport.
2023 年 10 月入住 1 晚
Chris 于 2023年10月12日 的回复
Jayne,Thank you for your review, I am delighted to see that you enjoyed your stay with us!!Kind Regards, Chris, Reservations

2/10 糟糕

James

2023 年 10 月入住 1 晚
Chris 于 2023年10月10日 的回复
James,I am sorry that you did not enjoy your stay with us, I do hope we can welcome you back again for much improved stay in the future.Kind Regards, Chris, Reservations