After driving 7 hours after work and arriving around 1:00 am, we unloaded the car, found parking, took all of our belongings up to the unit just to find that it was disgusting inside. Floors were covered in dirt, old food stuck to the stove and sink, dirty dishes in the dishwasher, and a DEAD COCKROACH smashed on the wall in the kitchen!!!
After booking, I received an email stating that I would get access to a portal for all my rental info. I never did so I emailed Real Joy and inquired. I was told I would receive it the day of check in. That also never happened so luckily I figured it out myself and was able to track down our check in information.
Back to the arrival. Upon arriving and finding ourselves in something far worse than any roadside motel, I called the "emergency" number and it was confirmed that our unit in fact had not been cleaned. I was told no one could even bring us clean sheets and that I could check with local hotels for the night until they could get our unit cleaned. At that point I demanded that they pay for our hotel or that they get this figured out, or I'd simply call my lawyer after reminding them that we are just loosening restrictions from this pandemic. We were finally given an address for another rental about a mile away, so back down we go to load all of our items and head there.
While the second location was clean, it was also in a pretty rough condition. By 3am (4 am in my time zone) I found myself listening to all of the partygoers through paper thin walls and being blinded by the parking lot lights as over half of the blinds had broke and were laying on the floor under the bed.
The next morning, back to lugging all of our items down a flight of stairs and back to the original "cleaned" unit. At this point I am completely exhausted. Our friend, the dead cockroach is still on the wall right next to the coffee pot and a blue liquid gel tablet still in the bathroom on the counter.
You would think that after all of this, Real Joy would have refunded the first night or done something more than leave a $100 prepaid gift card on the counter while we were clearly sitting on the balcony. They quietly entered the unit while we were occupying it and left.
The gift card is still sitting untouched. It honestly feels like a slap in the face after paying all of this money to stay somewhere and having to deal with this mess,