"Beautiful Resort, the breakfast is excellent, and the rooms are spacious and clean. Every staff member was genuinely friendly and helpful. It’s peaceful, relaxing, and everything feels personal. We left feeling recharged and grateful.Thank you for the wonderful experience"
"Beautiful Resort, the breakfast is excellent, and the rooms are spacious and clean. Every staff member was genuinely friendly and helpful. It’s peaceful, relaxing, and everything feels personal. We left feeling recharged and grateful.Thank you for the wonderful experience"
"Wonderful location, staff were very helpful. Room and bathroom was everything we needed for a coupe do nights. It was clean, perhaps some areas of the hotel needed a little work but it is their down season. Very lovely little resort. "
"Wonderful location, staff were very helpful. Room and bathroom was everything we needed for a coupe do nights. It was clean, perhaps some areas of the hotel needed a little work but it is their down season. Very lovely little resort. "
"First of all, check-in was a crap shoot; NO communication, got lucky I hitched a ride with another guest who was having same problem, still was kinda left standing during check-in, otherwise no staff existing for any issues with the room, stained pullout couch, terrible working elevators, silverware was non-existing, no china for coffee, TV wasn't working, pool had no towels and the lounge chairs were bolted stuck in a seated position, no cushions either, property was very difficult to find,...
"First of all, check-in was a crap shoot; NO communication, got lucky I hitched a ride with another guest who was having same problem, still was kinda left standing during check-in, otherwise no staff existing for any issues with the room, stained pullout couch, terrible working elevators, silverware was non-existing, no china for coffee, TV wasn't working, pool had no towels and the lounge chairs were bolted stuck in a seated position, no cushions either, property was very difficult to find,...
"When we got there the airconditioning was dripping on the bed. The drainage was blocked with algae. The crockery was dirty with soup stains. The two pots were burned beyond help. Only two small towels were provided, no hand towels or kitchen towel. The mattress protector was disgusting and they took it away when they changed the bed by turning it around. The bedsheets are fake, not cotton. Overall a bad experience and we do not recommend staying here. The management simply stopped communicating...
"When we got there the airconditioning was dripping on the bed. The drainage was blocked with algae. The crockery was dirty with soup stains. The two pots were burned beyond help. Only two small towels were provided, no hand towels or kitchen towel. The mattress protector was disgusting and they took it away when they changed the bed by turning it around. The bedsheets are fake, not cotton. Overall a bad experience and we do not recommend staying here. The management simply stopped communicating...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"The resort was very lovely. The pool and restaurant had an amazing view of the surrounding area. The breakfast options were vast and very delicious. The customer service from the resort staff and management were top class. Last but definitely not least, the bungalow my wife and I stayed was incredible. I would totally recommend this place for couples, families, and groups of friends. "
"I would like to compliment Mr. Virak, who has made my stay at Novotel Sihanoukville extremely pleasant.
Mr. Virak always anticipates my needs, puts himself in my shoes, and goes the extra mile to make sure I am comfortable. His service is beyond thoughtful and truly exceptional.
On Day 1, when I needed a quiet spot for a meeting, he patiently followed me from the restaurant to the lounge and finally to the lobby—just to help me find the perfect quiet corner. He even brought me an extra table for my laptop, turned down the music, and checked in on me every hour to ensure everything was okay.
On Day 2 during breakfast, he saw me with my laptop and, knowing I needed to work, offered me a seat in a closed area for some peace and quiet. He was so attentive to every detail—asking if he should turn on the lights to reduce glare from my screen, checking if I needed anything to eat or drink, and even closing the door for me when he noticed more people walking past.
Later that evening at the beach bar, while I was working again, he noticed I hadn’t plugged in my charger. He quietly brought me an extension cord and asked if I needed to charge my laptop. That level of attention is rare.
As a trainer, I’m honestly very impressed by Mr. Virak’s dedication and attentiveness—so much so that I will be using his service as an example in my future customer service classes.
I hope this message can be passed along to him, e truly he made a lasting impression on me."