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关于维多利亚套房酒店的点评

2.5 out of 5
维多利亚套房酒店
27500 Northwestern Hwy, Southfield, MI

点评

5.2
10 分 - 超赞。127 条好评，共有 1003 条点评" "
8 分 - 还可以。175 条好评，共有 1003 条点评" "
6 分 - 一般。182 条好评，共有 1003 条点评" "
4 分 - 很差。178 条好评，共有 1003 条点评" "
2 分 - 糟糕。341 条好评，共有 1003 条点评" "

5.2/10

清洁度

6.4/10

员工和服务

5.0/10

服务设施

5.0/10

住宿条件和设施

4.6/10

环保

点评

8/10 还可以

Sen

Good 好
2023 年 6 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
简单，舒適酒店
服務員很有 禮貌
2018 年 3 月入住 2 晚

4/10 很差

Larry

满意：清洁度
不满意：住宿条件和设施，服务设施
They didn’t have enough towels, couldn’t believe that. Went and bought my own.
2024 年 5 月入住 6 晚

10/10 超赞

Darryl

2024 年 5 月入住 1 晚

2/10 糟糕

manwell

不满意：清洁度、员工和服务、住宿条件和设施
There was no towels or Hot water
2024 年 5 月入住 1 晚

4/10 很差

manwell

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

2/10 糟糕

A'Marieon

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
WORST STAY EVER
2024 年 5 月入住 2 晚

2/10 糟糕

A'Marieon

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This was THE worse experience I’ve had with a hotel. Firstly when I got there hallways smell all types of ways. When I got to my room there was bugs, roaches. My bed had stains that WERE dark on the mattress. Walls were dirty in the hotel. Dead bugs in the fridge. Ended up switching to other rooms, same issue, just not as bad. Also when I used the bathroom in the middle of the night I used the bathroom. Did nothing to clog it up. Woke up to the toilet overflowing, got to the carpet so that was soaked a good 3 feet away from the bathroom. Wanted a refund (and asked for one when I was there for like 20 min) after the second issue (which they were trying to give me another room for the second time) I asked if I could get a refund AT LEAST for the night I’m not staying because at that point I wanted to be out of the hotel in general. Had to go through the Expedia process. So I left having to get another room somewhere else with no refund after. They said the refund is basically to be determined so I’m just so over this place.
2024 年 5 月入住 1 晚

2/10 糟糕

Kathleen

不满意：清洁度
2024 年 5 月入住 2 晚

10/10 超赞

Denaz

满意：清洁度、员工和服务、住宿条件和设施
The pool in room is amazing
2024 年 5 月入住 2 晚

2/10 糟糕

Alexis

Poor
2024 年 4 月入住 2 晚

2/10 糟糕

Sikhumbuzo

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Very very dirty. Seems like place was flooded and cupboards were not replaced as they are rotting
2024 年 4 月入住 1 晚

2/10 糟糕

Myla

不满意：住宿条件和设施
2024 年 4 月入住 2 晚

2/10 糟糕

alayah

不满意：清洁度、员工和服务、住宿条件和设施
the whole stay was terrible and staff was rude and inefficient
2024 年 4 月入住 1 晚

2/10 糟糕

Natalie

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
No detectors in the room.
2024 年 4 月入住 1 晚

6/10 一般

Brittani

满意：服务设施
不满意：住宿条件和设施，清洁度
I was expecting to stay at the Baymount Hotel and later realized A Victory Hotel took over. You can tell they are currently remodeling and trying to make improvements. They do have a shortage of towels. The bed sheets had a few stains on them and holes. The water for bathing took 20 minutes to get hot in the morning; in the evening however, it took 2 minutes for it to become hot. The door to the room wasn't as secure as I would like it. The wall had a small hole in it. The mini fridge was not clean. The freezer had mold in it and the fridge didn't get as cold. The microwave in the room worked however it didn't have microwave plate to place food on. If you choose to stay here, bring your Lysol wipes, disinfecting spray, wall plug-ins, and prepare to clean to get a fresh smelling room. Overall, the price you pay is what you get. You don't have to pay a deposit so that's a bonus. You have access to a pool and a fitness room.
2024 年 4 月入住 1 晚

2/10 糟糕

Jasmine

不满意：清洁度、员工和服务、住宿条件和设施
Roach infested!
2024 年 3 月入住 1 晚

2/10 糟糕

Talia

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The lady Danielle at the front desk was very very rude to me . Hollering using a lot of hand moving . All because I mentioned to her that my heat and hot water was not working . 45 minutes went by and I never heard anything else I was told to let the water run not thinking 45 minutes into the water running still no hot water she even told me I could leave . All I requested was a room change I was there for 2 days still no room exchange . Very disappointing
2024 年 3 月入住 2 晚

2/10 糟糕

Evelyn

2024 年 3 月入住 1 晚

6/10 一般

Edward

满意：服务设施，员工和服务
Love the price and location
2024 年 3 月入住 2 晚

2/10 糟糕

Emily

不满意：清洁度、服务设施、住宿条件和设施
Not clean, had buckets catching rain leaking in all over the place.
2024 年 3 月入住 2 晚

2/10 糟糕

Ashley

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was old and the pool was closed which was a big problem seeing that’s the only reason I booked it.
2024 年 3 月入住 1 晚

4/10 很差

Elizabeth

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 2 月入住 3 晚

10/10 超赞

Jonathan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Started off rough but in the end all good.
2024 年 2 月入住 2 晚

2/10 糟糕

Jonathan

与家人及幼儿出行, 与家人出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Don’t bother going here unless you like nothing in your room to work - water, tv, broken furniture and lamps, one staff member was nice (60is year old man) but the others are rude and accuse the customer of being a nuisance when brining up said issues when their hotel is bad. Good luck to this place I hope it turns around. So bad I’m inspired to write this on Shabbos as the situation is ongoing.
2024 年 2 月入住 1 晚

2/10 糟糕

Niketa

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The receptionist took me to 3 rooms that were all filthy. The shower head was broken off in 1 and 1 had dried up vomit on the carpet. There was no staff ; therefore, it’s had to keep the place up, she tried to explain. She gave me a very difficult time approving my refund.
2024 年 2 月入住 1 晚

4/10 很差

Sara

不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

2/10 糟糕

Alberta

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
When I first entered the hotel all I smelt was cigarette smell The back door was broke propped open where anybody can walk in The hotel smelt bad they gave me a non-smoking room so the whole floor smelt just like cigarettes and when I entered the room it was a strong smell of unclean cleanliness cigarettes and other smells room was not dusted and clean property tub was dirty bathroom was not clean smell of roaches fumes and other insects The Jacuzzi wasn't even fixed and the pool really look like it needed to be cleaned
2024 年 1 月入住 1 晚

10/10 超赞

Deanthony

商务旅客
2024 年 1 月入住 1 晚

8/10 还可以

Shanika

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Nice place
2024 年 1 月入住 2 晚

10/10 超赞

Madeline

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

2/10 糟糕

Damon

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst place ever
Roaches!!!!! No hot water tv nor microwave worked
2024 年 1 月入住 2 晚

8/10 还可以

Tasha

与配偶出行
满意：住宿条件和设施
2024 年 1 月入住 1 晚

2/10 糟糕

JaJaun，Flint

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was not cleaned properly. I asked for extra towels and never got them. Room didn't have ice bucket. There was exploded soda dropping on wall and ceiling from previous guest. Shower was dirty with black around. Hair was filthy, couldnt even sit in it. Horrible stay. Very horrible on the cleanliness.
2023 年 12 月入住 1 晚

10/10 超赞

Melinda

2023 年 12 月入住 1 晚

4/10 很差

priya

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

2/10 糟糕

Paige

与家人及幼儿出行
不满意：住宿条件和设施，清洁度
I want my money back I purposely purchased the insurance for my stay!!!! There was ketchup and bbq sauce stains on the walls in the first room we were in there were stains on the sheets as well! It was disgusting my children asked to leave I asked the young lady to give us another room she put us in another one! This room there was no lock on the door! Carpet was filthy I told my son we had to make it work! When we decided to finally unwind and go for a swim we undressed I went into the bathroom l, I then turned on the lights and several ROACHES came out the damn blue. I am traumatized disgusted and overall mad as hell! I drew the line there and we checked out the hotel I then called Expedia to attempt to get my money back . And you denied me! What was the point of purchasing insurance if I am not protected! The only option they offered me was that the same hotel told Expedia I can be placed in ANOTHER DAMN ROOM absolutely not! I took my children and got far away! I am so displeased with EXPEDIA! Mind you (the person/s reading this I just moved back to my hometown and me and my children are living out my truck that was my last 80 I didn’t that I can’t get back! I will be taking this higher above, however else I need to go to seek justice!
2023 年 12 月入住 1 晚

2/10 糟糕

Edward

团体旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Called ahead to make sure pool and hot tub were working and available. Woman at desk said they were. They were NOT. Entire reason I booked was to soak and rehab my knee. Room was awful, I will leave it at that. Will NEVER go back.
2023 年 12 月入住 2 晚

6/10 一般

Christopher

不满意：住宿条件和设施
2023 年 12 月入住 2 晚

2/10 糟糕

Deja

与家人出行
不满意：员工和服务，清洁度
2023 年 12 月入住 1 晚

2/10 糟糕

Dana

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

2/10 糟糕

Misty

满意：客房舒适度
不满意：住宿条件和设施，清洁度
2023 年 12 月入住 1 晚

2/10 糟糕

Callie

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
No Toilet paper no towels the whole time I was there

2/10 糟糕

Brandon

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Roaches&Threats
It was horrible, we went for my birthday just to hangout wasn’t expecting anything more for what we paid but I didn’t expect this place to have roaches,ants, no hot water, false advertisement for breakfast and a jacuzzi, the blankets had stains on them and the dresser drawers were disgusting and have not been wiped out. We couldn’t get a refund because we didn’t notice any of these things within the first 15 minutes and I think it’s ridiculous we also got 2 double bedrooms at first but then had to get one double room, and 2 single and the reason being is one double room 111 didn’t lock and it reeked like cat pee. We also got threatened to leave when we told someone checking in that there was roaches and if we would of known better we wouldn’t have spent 315 for a crappy stay, after we told the man there was roaches the young lady from the front desk came upstairs to one of our rooms and threatened to kick us out if we kept telling people there was roaches because they have to give the guy a refund, the young lady even admitted she knows they have roaches but she said my boss found it disrespectful we told the dude about it. I would not recommend this hotel coming from a 17 year old and a group of my friends, honestly if anyone ever got the chance the hotel needs to be sued.
2023 年 11 月入住 2 晚

4/10 很差

Jasmine

与配偶出行
不满意：住宿条件和设施
Check was a breeze but the hotel needs to be shut down for renovations expeditiously. Molded ceilings, roach infestation and not a pleasant smell
2023 年 11 月入住 1 晚

2/10 糟糕

Unikka

不满意：住宿条件和设施，清洁度
The room has roaches and management knows about them. You hace 15 mins to ask for a refund.
2023 年 11 月入住 1 晚

2/10 糟糕

Awni

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

2/10 糟糕

Carlos

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The Hotel was very dirty and smelled like smoke all thru the hallways. The cleaning staff was very very rude.
2023 年 10 月入住 4 晚

10/10 超赞

Jennifer

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Easy check in.
2023 年 10 月入住 1 晚

2/10 糟糕

Brittany

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty smells have roaches really bad no clean towels or rags no fridge that works
2023 年 9 月入住 2 晚