开间, 2 张双人床, 无烟房 | 办公桌、熨斗/熨衣板、免费 WiFi、床单

关于底特律诺维哈格蒂路美国长住精选套房酒店的点评

2.5 out of 5

点评

7.2

还可以

10 分 - 超赞。232 条好评,共有 758 条点评" "
8 分 - 还可以。201 条好评,共有 758 条点评" "
6 分 - 一般。131 条好评,共有 758 条点评" "
4 分 - 很差。104 条好评,共有 758 条点评" "
2 分 - 糟糕。90 条好评,共有 758 条点评" "

7.2/10

清洁度

7.6/10

员工和服务

7.0/10

服务设施

6.8/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Xiying,canton

满意:住宿条件和设施,服务设施
Clean
2024 年 3 月入住 1 晚

10/10 超赞

Xiying,canton

2024 年 1 月入住 1 晚

8/10 还可以

Mom with 10 years son,Novi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good service
The staff are very nice. My son forgot his toy bear there. I called them and they say they find it and will keep it for me. My son was very happy! The breakfast was too simple. I prefered cook in the room. By the way , I liked the kitchen very much.

6/10 一般

Autumn

与家人出行, 团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施
It was very quite. People were nice as can be.
2024 年 5 月入住 4 晚
Hotel Management 于 2024年05月21日 的回复
Dear Autumn, Thank you for your feedback! We're pleased to hear that you enjoyed a quiet stay and encountered friendly staff during your visit. Providing a peaceful and welcoming environment for our guests is important to us, and we're glad we could contribute to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

10/10 超赞

Prajwal Namdev

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good, non-smoking as promised and quiet.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月13日 的回复
Dear Prajwal, Thank you for your positive review! We're delighted to hear that you had a pleasant stay at our Extended Stay America and that we met your expectations regarding our non-smoking policy and peaceful ambiance. Providing a comfortable and tranquil environment for our guests is a top priority for us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Management

4/10 很差

Suzanne

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is run down and really needs updated. Holes in the walls, the countertop in the bathroom was pulled away from the wall. The outlet covers were smaller than the hole in the wall. The elevators were dirty. I gave it 2 stars because they didn’t have bedbugs. Definitely do not recommend.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月12日 的回复
Dear Suzanne, Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations during your recent stay. Please know that we take your concerns seriously and are actively working to address the issues you mentioned, including updating and maintaining our facilities to ensure a more pleasant experience for all our guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to show you our improvements.Sincerely, Hotel Management

6/10 一般

Mindy

与配偶出行
满意:住宿条件和设施
不满意:员工和服务,清洁度
We had a lady bang on our door at 10:00 to tell us that they were working on the hvac system. We didn’t have to check out until 11:00. They could have at least looked to see who was checking out at 11:00 and came to do the service in the room at that time.
2024 年 5 月入住 3 晚
Hotel Management 于 2024年05月12日 的回复
Dear Mindy, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the AC service. Rest assured, we will review our procedures to ensure that such disruptions are minimized in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay. Sincerely, Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exceptiinal service everytime!!!!
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月10日 的回复
Dear Charletta, Thank you for your lovely review of Extended Stay America. We strive to provide a homelike stay for every guest with our seamless service and accommodations. Therefore, we are genuinely thrilled to see that we made this happen for you. Your kind remark about our service is greatly appreciated. On behalf of everyone here, we invite you to stay with us again soon!Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Would like to thank Diane, DWayne, Ashley, Jackie, Ebonee, AJ for being hospitable, and courteous at this time!!! Thank You!!!
2024 年 5 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have left several reviews, and eqch review gets better. I cannot exprrss enough the gratitude for the entire staff!!! My family has been through the various storms of life and we have literally had to .ake Stay America our temporary home!! Its not easy again going through the storms but having a safe place to lay your head is sooo taken for granted!!! I want to thank each and every staff member for their hospitality, understanding, and all with a smile,an encouraging word!!! If you want to simply enjoy the comfort and safeness and CLEANLINESS!!! THIS IS THE PLACE!!!!
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月10日 的回复
Dear Charletta, We genuinely appreciate your continued support and kind words. It warms our hearts to know that our team's efforts have made your experience with us exceptional, especially during such challenging times. Providing a safe and welcoming environment for our guests is our top priority, and we are thrilled we made this happen for you. Your recognition of our staff's hospitality and dedication means a lot to us, and we'll be sure to share your feedback with the entire team. Thank you for choosing Extended Stay America as your temporary home, and we look forward to welcoming you back whenever your travels bring you our way.Sincerely,Hotel Management

2/10 糟糕

Thuy

满意:员工和服务
不满意:住宿条件和设施,清洁度
The room smell like dirty pets.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月11日 的回复
Dear Thuy, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unpleasant odor in your room. Please rest assured that we take cleanliness and guest comfort very seriously, and we will address this issue immediately with our housekeeping team to ensure that it does not recur. Your feedback is invaluable in helping us maintain the high standards we strive for. We hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Management

10/10 超赞

Charletta

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe and clean facility
2024 年 3 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean Facility Safe Location
2024 年 4 月入住 2 晚
Hotel management 于 2024年05月3日 的回复
Dear Charletta, We are delighted to read that you found Extended Stay America to be a clean facility in a safe location. Providing a comfortable and secure environment for our guests is our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience soon.Sincerely,Hotel Management

10/10 超赞

Jeffrey

满意:清洁度、员工和服务、住宿条件和设施
Amazing all around! Mainly the Staff. Very kind and helpful.
2024 年 4 月入住 2 晚

10/10 超赞

Achanti

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice and welcoming staff
2024 年 4 月入住 2 晚

10/10 超赞

Charletta

满意:清洁度、员工和服务、住宿条件和设施
Safe, Courteous Staff, Clean Location
2024 年 3 月入住 1 晚
Hotel Management 于 2024年05月2日 的回复
Dear Charletta, Thank you for your positive feedback. We're delighted to hear that you found our location safe, our staff courteous, and our facilities clean during your stay at Extended Stay America. Providing a secure and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe, Clean, Courteous Staff
2024 年 3 月入住 1 晚
Hotel Management 于 2024年05月1日 的回复
Dear Charletta, Thank you for your kind words about your experience at Extended Stay America! We're delighted you found our hotel safe and clean, and our staff is courteous. Our goal is to provide a comfortable and welcoming environment, and we're grateful for your positive feedback. We look forward to hosting you again soon for another wonderful stay!Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe, Clean, Friendly Staff, Thanking Diane, Dwayne, Ebonee, Ashley, Jackie,Erica for the hospitality
2024 年 3 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean Safe Friendly Courteous Staff
2024 年 4 月入住 2 晚

10/10 超赞

Rashadd

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

8/10 还可以

Mindy

满意:清洁度
2024 年 4 月入住 2 晚

6/10 一般

James J

不满意:清洁度、服务设施、住宿条件和设施
Carpeting was soiled and dirty. No housekeeping on duty was made to sign a form for guidelines which included me to have to bring wet towels to customer desk for replacement.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月30日 的回复
Dear James, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the soiled carpeting and the lack of housekeeping service. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. We will address these issues with our team to ensure that they are resolved promptly. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cleanliness, Safe, Hospitable
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and safe location
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月26日 的回复
Dear Charletta, We are pleased that your experience at Extended Stay America was positive and that you found our location clean and safe. Providing a comfortable and secure environment for our guests is our priority, and we are delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:住宿条件和设施,清洁度
Awesome staff Great location
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Will recommend this location to others,appreciate the hospitality!!
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月24日 的回复
Dear Charletta, Thank you for your recommendation and kind words about our hospitality! We're thrilled to hear that you had a positive experience during your stay with us at Extended Stay America. Ensuring our guests feel welcome and well-cared for is our top priority. We look forward to welcoming you back and appreciate you sharing your experience with others!Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome location!! From housekeeping to front desk to maintenance appreciate everyone and the hospitality!!!
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Appreciate AJ for always welcoming my family and inquiring about how my daughters day went! That left an impression upon my daughter, when she was dealing with some difficult things. She shared the conversation with me and it truly made her day!!Thank You for going the extra mile!!!
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This location has a awesome sraff; clean facility, ample parking!
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月24日 的回复
Dear Charletta, Thank you for your kind feedback and for choosing Extended Stay America. We're delighted to hear that you appreciated our friendly staff, clean facilities, and ample parking. Your satisfaction is our priority, and we're committed to providing a positive experience for all our guests. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another great experience. Sincerely,Hotel Management

10/10 超赞

Alan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

满意:清洁度、员工和服务、住宿条件和设施
This location is convenient Staff is exceptional
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月23日 的回复
Dear Charletta, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We get great feedback on our location, and we are happy this made your stay even more enjoyable. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe Clean
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

满意:清洁度、员工和服务、住宿条件和设施
Excellent staff Clean facklity
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月19日 的回复
Dear Charletta, We're delighted you had a positive experience at Extended Stay America! Thank you for acknowledging our staff and clean facilities. We're committed to providing exceptional service and maintaining a welcoming environment for all our guests. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would like to thank AJ for being so kind and cheerful!! Appreciate the staff for a job well done from housekeeping to check in always pleasant
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would like to thank AJ for providing exceptional Customer Service and with a smile!!! Clean facility and comfortable setting
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月18日 的回复
Dear Charletta, Thank you so much for your kind words about Extended Stay America! We're thrilled that you were pleased with our colleague, AJ, and that you found our hotel clean and comfortable. We will be sure to pass along your kind words. We look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The entire staff has been courteous and helpful!! These past four months have been trying to say the least, but Stay America Haggerty Rd location has blessed my family. I appreciate and forever grateful for the hospitality As my family and I have to move soon,I know the staff wull be vlessed for all of the help provided
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

满意:清洁度、服务设施、住宿条件和设施
Ebonee has been phenomenal with checking us in and making our stay here comfortable
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月18日 的回复
Dear Charletta, We are delighted you chose to stay with us at Extended Stay America. Thank you for the kind comments about Ebonee. We are lucky to have her on our team. We look forward to your next stay! Sincerely,Hotel Management

10/10 超赞

Charletta

满意:清洁度、员工和服务、住宿条件和设施
AJ has been helpful!! She is courteous and pleasant!!! I appreciate her and thank her for showing such kindness!!
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Excellent staff Safe location
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月18日 的回复
Dear Charletta, We are pleased to know how much you enjoyed your stay at Extended Stay America. Thank you for your generous comments and for highlighting our location and staff. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

10/10 超赞

Charletta

2024 年 4 月入住 1 晚

8/10 还可以

Tracey

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚

8/10 还可以

Liam

满意:清洁度
不满意:员工和服务
Nive
2024 年 4 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月8日 的回复
Dear Charletta, Thank you for being our guest at Extended Stay America! We are delighted to read that we met your expectations. Feedback such as yours inspires and motivates our team to continue delivering exceptional service, and we hope you will choose us every time your travels bring you to the city. Sincerely,Hotel Management

8/10 还可以

Kevin

满意:员工和服务
2024 年 2 月入住 18 晚

8/10 还可以

Hideki

2024 年 3 月入住 6 晚

10/10 超赞

Charletta

2024 年 3 月入住 1 晚

10/10 超赞

Charletta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff has been very accommodating and thorough!! Location is clean and safe
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月20日 的回复
Dear Charletta, Thank you for your positive feedback on Extended Stay America. We're delighted to hear that our staff has been accommodating and thorough during your stay. Ensuring a clean and safe environment is our priority, and we appreciate your recognition of our efforts. We look forward to providing you with continued excellent service on your future visits.Sincerely,Hotel Management

10/10 超赞

Bobbie

满意:清洁度、员工和服务、住宿条件和设施
Grateful
2023 年 12 月入住 1 晚

4/10 很差

Shanique

与配偶出行
不满意:服务设施,清洁度
They advertise hardwood floors and kitchen amenities which they had neither. No ice machine and nothing to help take your luggage to your room. Also they charge you 1.75 if you need extra towels. The good thing is they’re pet friendly. It’s a quiet neighborhood with dining and shopping area.
2024 年 2 月入住 2 晚
Hotel Management 于 2024年02月19日 的回复
Dear Shanique, Thank you for sharing your feedback. We apologize for any disappointment regarding the amenities you expected. Your comments about the lack of hardwood floors, kitchen amenities, and assistance with luggage are noted, and we regret any inconvenience. We're pleased to hear you found our location pet-friendly and the neighborhood quiet, with convenient dining and shopping options. Your insights are valuable, and we hope to have the opportunity to provide an improved experience in the future.Sincerely,Hotel Management