2/10 糟糕
Patricia Z.
2025 年 11 月 24 日
不满意：清洁度
There was mold in both bathrooms; the bathrooms were not at all as the photos. I was given one night in a hotel, and refunded my money but it was the weekend of my daughter's bridal shower and instead of enjoying my guests, I spent Friday and Saturday looking for a place for my guests to stay. My guests had to come in at 4:00 am due to delayed flights and then in the morning, couldn't relax but had to unpack and move out of the hotel. It was an extremely embarrassing situation and I should have been given the entire weekend as paid by VRBO. This was no joke. The owner of the home contacting me and I spent about 40 minutes going back / forth trying to convey what had happened, the morning of my daughter's shower.I explained the situation and the host stated that a maintenance person would be over to caulk the bathroom. I explained that if this were her remediation for the mold problem, it explains why her bathrooms look as they do. I also said that I would let VRBO know what the remediation efforts were going to be. The mold was in the tub, the shower, the ceiling, the grout, the moldings, the shower ring. I have photos to back this up and sent them to VRBO our first night. This whole thing was a horrible experience on a weekend that was supposed to be relaxing and enjoyable for my daughter's fiance and his mom/grandmother. I DO NOT WANT THIS RATING POSTED, BUT I DO WANT IT NOTED.VRBO should have paid for the entire weekend, instead of one night.
Patricia Z.
2025 年 11 月入住 2 晚