The Manager was very helpful and accomodating when my request for a "disabled friendly room" wasn't actioned but I had to pay more for the room that I was changed to.
Although, it is an olderstyle hotel, it is clean and comfortable. The staff were efficient enough but not overly friendly
Karen
2023 年 9 月入住 4 晚
8/10 还可以
Iris
与配偶出行
2023年09月1日
满意:清洁度、员工和服务、住宿条件和设施
Nicely appointed room and ambiance.
Iris
2023 年 8 月入住 2 晚
4/10 很差
colin
2023年07月31日
不满意:清洁度、员工和服务、住宿条件和设施
colin
2023 年 7 月入住 2 晚
6/10 一般
JASMINE
商务旅客
2023年06月23日
满意:员工和服务
不满意:住宿条件和设施
JASMINE
2023 年 6 月入住 2 晚
2/10 糟糕
Lindsey
2023年06月9日
Lindsey
2023 年 5 月入住 3 晚
10/10 超赞
C
2023年05月31日
满意:清洁度、住宿条件和设施、客房舒适度
Brilliant for the money
Firstly let me say that is a very well located hotel right on the promanade,with bus services close by and the main shops a couple of hundred metres away.
It is of an older design so has steps up to reception and at a guess most of it is not very wheelchair friendly. Hoeever, it offers great value rooms that are pretty decent in size. Ours did not have a sea view, but others did. Our room was pretty well appointed for the money that we paid with tea/coffee making facilities and a reasonable TV.
Breakfast Mon-Sat is a hot buffet with some reasonable quality ingredients. On Sunday it appears to be cooked to order. Nothing appeared too much trouble for them. Eg. Making wholemeal bacon sandwiches.
The staff all round are excellent. A lady even waited for us to check in after major delays with our evening flight to the Island.
The staff are also both friendly and helpful. Very good local knowledge about tourist sites, local eateries and the like. It also has a decent bar at the front of the building where the bar staff make you feel welcome.
Brilliant value for money. A perfectly decent staff with welcoming staff in a historic building which has been well modernised
C
2023 年 5 月入住 3 晚
8/10 还可以
Frank
2023年05月24日
满意:清洁度、员工和服务、住宿条件和设施
The hotel is an easy walk from the IOM Steam Packet terminus and close to many of the things I wanted to do whilst in Douglas.
It is clean and comfortable although I disagree with the 4 star rating it came with in the description and the room I was given not being the one in the picture when I booked it but it was a pleasant experience overall and the price was right.
I would stay there again.
Frank
2023 年 5 月入住 2 晚
6/10 一般
Samantha
与配偶出行
2023年05月24日
满意:员工和服务
不满意:住宿条件和设施
First of all I’d like to say that the staff were helpful and courteous.
However, overall we were not impressed with the hotel - it certainly did not match up to its website description …
The facilities in our room were satisfactory (though there was no way to actually shut the main window!) and the bed was certainly very comfortable - but it was the en-suite bathroom that really took the biscuit. The bath panel was rotten so looked awful; the mixer taps in the bath leaked and took several minutes to get the temperature right. Then there was the basin taps which were plumbed in the wrong way round!
On another note, the website advertises daily housekeeping - which didn’t happen. We won’t be going back to this hotel.