I had to make changes to my trip due to delays getting back from Mexico on a recent trip. I called Fairfield to advise that I would not be able to use the hotel and would like to cancel my stay. I was informed that the booking was under expedia. I was in the fairfield website when I made the reservation. Fairfield stated that they could cancel the stay if I booked directly with them. Since the booking was through a 3rd party, I had to call expedia. The people at expedia were totally unwilling to cancel my stay and would not refund my money. I do a lot of travel and will make certain that in the future I will not use expedia. Extremely unhappy with this business practice. I was able to get full refund for car rental and airlines; hotel through Expedia would not cancel stay and refund money. I cancelled stay and did not use the room, but was charged for two nights.
Michael
2024 年 2 月入住 2 晚
10/10 超赞
April
2024年03月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean
Very clean and modern
April
2024 年 2 月入住 1 晚
10/10 超赞
Celena
2024年02月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Celena
2024 年 2 月入住 1 晚
10/10 超赞
William
2024年02月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This was a very nice motel. It was clean and employees were extremely nice. Would definitely return.