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关于杜兰戈温德姆拉昆塔套房酒店的点评

2.5 out of 5
杜兰戈温德姆拉昆塔套房酒店
125 Mercury Village Dr, Durango, CO

点评

8.6

超赞

10 分 - 超赞。562 条好评，共有 1000 条点评" "
8 分 - 还可以。238 条好评，共有 1000 条点评" "
6 分 - 一般。90 条好评，共有 1000 条点评" "
4 分 - 很差。59 条好评，共有 1000 条点评" "
2 分 - 糟糕。51 条好评，共有 1000 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Tom

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff friendly
2024 年 5 月入住 2 晚

10/10 超赞

Jose

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really quite and comfortable place to stay.
2024 年 3 月入住 2 晚

10/10 超赞

Patrick，Redington Shores

与配偶出行
Nice room. Close to the riverwalk
2024 年 5 月入住 2 晚

8/10 还可以

Thomas，Espanola

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was an okay stay. First when we checked in the lady gave us a key to a room that was already taken so we had to go back down to talk with her to give us another room. The next morning we went down to get breakfast, but all the food was gone, only small muffins left, will probably not stay here again
2024 年 5 月入住 1 晚

4/10 很差

Maaz

与家人出行
不满意：清洁度
Washroom was dirty. There were boogers still attached to the sink. Shampoo conditioner and lotion were not stocked Closet door had a hole in it Floor carpet was filthy
2024 年 5 月入住 1 晚
Phoebe 于 2024年05月8日 的回复
Hello Maaz, thank you for taking the time to let us know about your recent hotel stay. I have shared your comments with the team and have used them as a training opportunity to improve. Please accept our sincere apologies for any inconvenience these issues may have caused you. We have recently had some management changes and hope we get the opportunity to show you some of our improvements on your next trip! Phoebe, GM

8/10 还可以

Phil，Arvada

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

6/10 一般

Michael

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 2 晚

10/10 超赞

Ken

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great first spot for an overnight when traveling with a dog. Good breakfast. Nice rooms and bed.
2024 年 4 月入住 1 晚

4/10 很差

Becki

与配偶出行, 商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
No internet. No shampoo or lotion. No extra towels or wash clothes.
2024 年 4 月入住 2 晚

10/10 超赞

James

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Access to the river walking trail was great. Room was a good size and up-to-date.
2024 年 4 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you stay in Durango, you can't find a better place than here. The value of your dollar alone is remarkable. The hotel is spotless. The free breakfast is beyond any other offering; it is, in fact, excellent. That aside, you want to stay here because of the staff. Phoebe is the GM, and you will love her friendliness. It is impossible not to love her. Leon is in charge of maintenance. Perhaps unusual to mention in a review as I never required any, but he always met me in the hallway with a smile and a friendly word. The entire front desk staff and housekeeping staff are infinitely lovely people who are always warm and friendly. I stayed for 15 nights and was sad to say goodbye—best value in Durango by a mile.
2024 年 4 月入住 8 晚

6/10 一般

Kathi

与家人出行
不满意：员工和服务
The property was clean, but worn. Could definitely use some paint and upgrades.
2024 年 4 月入住 1 晚

10/10 超赞

Nora

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk lady was really nice and very helpful
2024 年 4 月入住 1 晚

10/10 超赞

Steven

2024 年 4 月入住 1 晚

8/10 还可以

Erica

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Stacey

满意：清洁度、员工和服务、住宿条件和设施
The staff was very accommodating and friendly
2024 年 4 月入住 4 晚

4/10 很差

Teila，Albuquerque

与家人及幼儿出行, 与家人出行, 带宠物出行
不满意：清洁度
Room hadn’t been vacuumed in quite some time. Some greasy stuff was on the bedside table, meaning nothing had been wiped down from the previous guests. Yuck. Both mornings had to find staff to stock more breakfast items that had been left empty. Hot tub had peoples filth floating in it. Water was disgusting.
2024 年 4 月入住 2 晚

8/10 还可以

Justin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

10/10 超赞

James

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall this motel's experience was what I would expect from a more expensive motel. Everywhere I turned, they exceeded my highest expectations.
2024 年 3 月入住 1 晚
Phoebe 于 2024年03月29日 的回复
Thank you for your kind words, I am so delighted we exceeded your expectations! We appreciate you taking the time to review La Quinta Inn & Suites by Wyndham Durango and we hope to see you soon on your next visit to Durango!

8/10 还可以

Marla

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was excellent!!
2024 年 3 月入住 2 晚
Phoebe 于 2024年03月29日 的回复
Thank you for your kind note about your recent stay at La Quinta Inn & Suites by Wyndham Durango. We are very excited that we are exceeding your expectations and use reviews like this to motivate us to make every stay an excellent one. We hope to see you again during your travels through Durango!

6/10 一般

Samantha

2024 年 3 月入住 1 晚

4/10 很差

Scott

满意：员工和服务
不满意：住宿条件和设施
Only reason we booked the hotel was because it was less expensive with a hot tub, pool area was closed the whole time
2024 年 3 月入住 1 晚
Phoebe 于 2024年03月27日 的回复
Please accept our apologies that we did not meet your expectations and the pool and hot tub were closed during your recent stay. We are happy that we finally received the necessary part and the pool is back open! Today we received the parts for the hot tub and will have it back up within the next two days. We value you as a guest and hope you try us again!

10/10 超赞

Dawn

满意：清洁度、员工和服务、住宿条件和设施
Great customer service!
2024 年 2 月入住 1 晚

10/10 超赞

DENISE

满意：清洁度、员工和服务、住宿条件和设施
New property so it was excellent.
2024 年 2 月入住 1 晚

8/10 还可以

Sherrie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

8/10 还可以

rashanna

满意：员工和服务
2024 年 2 月入住 1 晚

10/10 超赞

Kevin

2023 年 9 月入住 3 晚

4/10 很差

Carmilene

满意：住宿条件和设施
不满意：清洁度
While the customer service was exceptional, I was disappointed to find that both hand washcloths were heavily soiled with a brown residue, and one even had small hairs clinging to the fabric. Furthermore, the shower had not been properly cleaned, as evidenced by the presence of small shaved hairs scattered across the tub walls.
2024 年 2 月入住 1 晚

8/10 还可以

Kamilah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

6/10 一般

Sterley

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Hot tub??
Clean and affordable. No complaints there. I chose this property because of the advertised indoor hot tub and pool. I arrived on a Thursday evening to a lobby sign stating tub and pool closed for cleaning. I understand maintenance has to happen sometime and I just got unlucky. Not so. Staff informed me that they perform maintenance every week and they are always closed end of week to be ready for the weekend. Bottom line… don’t book this property mid week if you want a hot tub! Other than that, an above average breakfast, clean, comfortable, and modern at a very fair price.
2024 年 2 月入住 1 晚

8/10 还可以

Robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Bradley

满意：清洁度、员工和服务、住宿条件和设施
Very fresh clean and new, friendly staff!
2024 年 2 月入住 1 晚

6/10 一般

Haila，Lawton

团体旅客
满意：员工和服务
We made reservations in Sept. For 2 king rooms in Feb. We checked in, went to our roomsand they had not been cleaned. We went back to the desk and was told they only had double queen rooms. We made reservations very early so we could get the rooms we wanted. Very disappointed in LaQuinta. We've stayed here multiple times and this was the only time we' ve had problems. Do better Durango.
2024 年 2 月入住 1 晚

2/10 糟糕

John

2024 年 2 月入住 1 晚

4/10 很差

julia

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pool had so much chlorine in it that my eyes burned immediately upon coming into the pool room. Pool and hot tub were unusable. I asked for my room to be cleaned but they didn't clean our room the 4 nights we were there. The hotel is ran on a skeleton crew, make you're own conclusions.
2024 年 1 月入住 4 晚

10/10 超赞

Jennifer

2024 年 1 月入住 1 晚

8/10 还可以

Stacie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
The staff was wonderful. So nice and helpful. If we needed anything, all we had to do was ask and they were on it.
2024 年 1 月入住 3 晚

8/10 还可以

Leticia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They kept charging my card even though I payed in full
2024 年 1 月入住 1 晚

8/10 还可以

Susan

满意：清洁度、员工和服务、住宿条件和设施
Wake up call didn't come again
2024 年 1 月入住 1 晚

6/10 一般

Kathleen

2024 年 1 月入住 5 晚

10/10 超赞

Selena

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Jefté

满意：清洁度、员工和服务、住宿条件和设施
Todo muy bien…
2024 年 1 月入住 2 晚

4/10 很差

Russell

带宠物出行
满意：住宿条件和设施，员工和服务
This review is not about the hotel and staff as it is about the guests: Children running around like wild animals. Fire alarm goes off in the middle of the night (with a subsequent visit from the fire dept.). Vandalism in the elevators. On elevator broken during check out. Here’s an idea: Instead of charging us $25 for our small very well behaved dog, how about charging parents with two completely unsupervised children in tow? This is not a place we will return to. And I don’t hate kids—but I was raised to be polite and respectful and not like a character from “Lord of the Flies”.
2024 年 1 月入住 1 晚

2/10 糟糕

CAROLINE D

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Sonya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Blanca Leticia Gardea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All good
2023 年 12 月入住 1 晚

8/10 还可以

Dave

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Inn facility was excellent and room was very nice. A couple of very minor comments... 1. Was located on the edge of town so more distant from downtown than desired but I was the one that chose the hotel so no fault of their's.. 2. Breakfast closed at 9AM and they mean it. Food is gone at 9:01am.
2023 年 12 月入住 1 晚

8/10 还可以

Otto，Houston

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice size 2 bed room, good film channels, clean and quiet, good breakfast (although didn't like the fake eggs), about 5-10 mins drive to historical downtown, riverbank trail right in front, cinema next door.
2023 年 12 月入住 6 晚

2/10 糟糕

Jonathan

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Let’s Just Start this Review with One Word “Disgusting”. The Manager with what Appeared to be Family members hired as Workers running the show for Breakfast was a Show. I’m talking Young Teenagers Preparing Breakfast that have No Experience what so ever with Cleaning up tables after people ate, cleaning the food area after people are serving themselves. Included are photos of the mess. Cleanliness was Of NO Concern when it came to Rooms. We found breakfast sausage in the sheets along with Dog/Human Hair. I’m Aware that this hotel allows pets but if accepting pets is allowed this Hotel Needs to Take this Cleanliness to another Level. I just Hope Management sees this Review to help her from having to Jump Hotel to Hotel because she can’t run one with Family Members. You can’t run a hotel like this because it’s Absolutely Disgusting. The Tv Show “Undercover Boss” needs to Seriously come here NO JOKING Around!!!!!
2023 年 12 月入住 3 晚