2/10 糟糕
Mitchell T.
2025 年 3 月 8 日
不满意：清洁度
Reservation cancelled on day of arrival.
My reservation was canceled 7 hours before my check-in time on 2/22/2025 when I contacted the host to get my check-in access information. They replied by telling me that the unit was under renovation, unfit for occupancy, and that they were sorry for my inconvenience. My reservation was a family ski trip for 7 nights that I made on 6/17/2024. We plan ahead and make sure we have everything in order for all our trips. We were 5 hours into our drive to Colorado and suddenly we had no accommodations for the week. I was in disbelief!I know this was an honest mistake of forgetting to inform me that the condo had water damage and was not fit for occupancy, but I was left in the cold with no offer to compensate or resolve my inconvenience. A cancellation and refund was all I received.
Mitchell T.
2025 年 2 月入住 7 晚