Eagle River Eagle and Symphony Lakes Hotels

"Dirty bathroom"

"The staff at front desk were very friendly. The property is old and dingy and in major need of much repair and updating - some of the vinyl floor areas are worn and curled up- tripping hazard. Looked like people might live there as there were cars parked that had been there awhile (snow piles on them) and a few at the back that looked junky and been there awhile too. Weird there was no real marked entrance either - we drove around the entire building and figured out it was the double doors with small porch. Our room had a window seat with a cushion that was dirty and the curtain lining had holes in them and very ratty looking. The top cover on the bed was stained. Bathroom was clean, for the age of hotel and towels were clean. However, after driving all day from Whitehorse, Yukon we just wanted a hot shower and a good night sleep. Shower did not happen because the tub would not drain. It filled just in the just time of getting the shower running and to a good temp. Sorry, not going to stand in a tub full water while showering. At that point, we just went to bed. The bed and pillows were comfortable but the walls are thin and there was a lot noise from upstairs rooms and traffic outside. I did tell the morning desk employee about the shower. She apologized. Also disappointed there was no fridge in the room. Will not be staying there again. And would not recommend to anyone. "

"Parking was terrible. No snow was plowed foot thick ice holes and no spots available. Dirty elevator where i found a crackpipe shoved in to the ceiling. Dirty floors in the elevator, empty cans on the floor. Homeless people in breakfast and police called several times. Bathroom fan broken, low water pressure.door showed signs of forved entry in the past. Bedding was clean, that is the only good thing. Staff lackluster and barely awake doors.on the ends were not functional. Absolutely would not recommend. "

"We stayed in the newer side of Alyeska Resort. It was clean and spacious for a two bed room. The staff were friendly and helpful. I would recommend to stay there in the winter or summer. "

"Appreciated the change of the room to double bed. Front desk ladies are friendly, helpful and kind. We enjoyed the breakfast waffles and we would definitely stay at Puffin again. Location is great with restaurants literally across the street."

"Straightforward check in and check out. I'm happy to say that they delivered and met my expectations."

"The hotel needs upgrades especially in the flooring in the main entrance."

"Tv access wasn’t optimal"

"We had nice stay, fully renovated property, we will come back to stay here. "