Earl Sterndale Hotel with Pool

"Comfy room with extra pillows on the bed was wonderful. Nice toiletries provided and I especially appreciated conditioner for hair. "

"Whilst this once nust have been a high prestige hotel to stay at, it's decay is obvious. The wind howls through the corridors and rooms permanently as the floors are uneven and the windows are wonky, creating a permanent draft. I specifically chose this place because it stated it had a gym, but upon arrival I learned that more than 60% of it was closed because of water damage, with buckets on the floor all over, an evil stink of humidity as water was dripping from the ceiling. Ridiculous they still informed me they also charge 6£ for a day pass, despite only some weights and a bike and pool/titsy tiny sauna were accessible. Why did they not inform me? I would've cancelled my booking and stay at the Leewood, which is fab and has a functioning clean gym. I'm really annoyed and tempted to ask money back. There's no room service during the stay unless one explicitly asks for it. Flaky wifi also, making it a fail for my business trip. Total disappointment! I'll discourage anyone from staying there. "

"Nice communal areas, friendly staff and good service. However the rooms are severely outdated and in need of renovation - there was damp/mould in my room, peeling paint, bathroom was old, room was also dusty. Not the standard I'd expect for Champneys. "

"The room was dirty,previous occupant had used the bath with purple shampoo left all over the wall,old tissues on the floor and under the desk was full of fuff and dust never cleaned, the shower hel was an empty bottle with no lid or pump just fastened to the wall and the tea tray look dirty with no tea spoons. I complained at reception and the receptionist said while I had been out it had been sorted, the dust under the table had gone and the shower gel filled but nothing else.. "

"Room very tired looking and needed updating. Bathroom smelt. Not very pleasant ! Toilet tool holder hanging off the wall but cleanliness was the big issue for me personally"