"Customer service was poor. Staff seemed bothered to help guest. Market staff was rude.
If you want to hold bags after check out there is a $4 fee cash, the staff demands cash even after telling them you don’t have any.
Bathroom was dirty; hair in the bathtub, dusty surfaces and toilet was dirty."
"The hotel is in a great location. It is spotless and the staff is so helpful. We will definitely stay here again! Our room was spacious (jr suite). Toiletries very nice."
"Best location in Midtown Manhattan; easy access to LaGuardia and JFK airports. The staff are always courteous and helpful. I’ve been staying there every year since 2010."