Going to just share the email I sent management since I have now not heard back after multiple weeks:
My wife and I recently stayed at your hotel from Jan 1-5th. While we were thoroughly impressed by the grounds and the evident care that has gone into creating such a beautiful atmosphere, we regret to say that our overall experience fell short of expectations due to significant understaffing issues.
During our stay, it became apparent that the lack of sufficient staff impacted various aspects of the service. For instance, restaurants were closed without notice on certain days, pool bars were not open when advertised, and we had multiple instances when our order was incorrect or forgotten. While housekeeping was quite attentive, your bars/restaurants were either not staffed during large chunks of the day or so understaffed that it quite negatively impacted your guest experience. Multiple mornings we went to one of the pools only to find trash from the day before still present and no towels. This all unfortunately detracted from what could have been a truly enjoyable visit.
Upon check out, we were not asked how our stay went and your staff seemed generally uninterested in helping during our story when we needed basic things like pool towels. The exception was your spa manager, who tracked down what seemed to be another staff member's half used bottle of sunscreen to give to us when your shop and spa were both completely our of sunscreen. Putting a mandatory service charge o
