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关于尤福拉湖附近凯艺套房酒店的点评

2.5 out of 5
尤福拉湖附近凯艺套房酒店
631 E Barbour Street, Eufaula, AL

点评

7.6

还可以

10 分 - 超赞。203 条好评，共有 639 条点评" "
8 分 - 还可以。240 条好评，共有 639 条点评" "
6 分 - 一般。91 条好评，共有 639 条点评" "
4 分 - 很差。55 条好评，共有 639 条点评" "
2 分 - 糟糕。50 条好评，共有 639 条点评" "

7.8/10

清洁度

8.2/10

员工和服务

6.8/10

服务设施

7.2/10

住宿条件和设施

6.6/10

环保

点评

2/10 糟糕

Kelly

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The hotel is currently undergoing renovations, which we hope will address some of the issues. However, during our stay, we encountered challenges primarily related to the substantial number of permanent residents occupying the premises. Their presence was pervasive throughout the property. Despite our request for a room with a view of the river, we were allocated one overlooking a dumpster. Furthermore, there were families permitting their children to roam freely in the parking lot, posing potential hazards to vehicles. Regrettably, the condition of our side of the hotel appeared unkempt and inadequately maintained.
2024 年 5 月入住 2 晚
Jay 于 2024年05月10日 的回复
sorry for all you got trouble , we will going to well soon.

2/10 糟糕

Edeltraud

不满意：员工和服务，清洁度
2024 年 4 月入住 2 晚

6/10 一般

Joselin

商务旅客
Property under renovation and not very clean. Hard to get in and out of the property and area seems unsafe
2024 年 4 月入住 1 晚
Jay 于 2024年05月6日 的回复
it is safe and we city open wayalso.

6/10 一般

Ray

不满意：住宿条件和设施
2024 年 4 月入住 1 晚
Jay 于 2024年05月6日 的回复
thanks.

6/10 一般

David

与家人出行, 团体旅客
满意：员工和服务，清洁度
Good location on Lake Eufala. Desk staff friendly. Rooms clean but a bit dated. Hoeever, they are about to be renovated as I write this, so that will change. Not the hotel's fault, but there was some kind of loud party across the street that went until after 3AM making it difficult to sleep well
2024 年 4 月入住 1 晚
Jay 于 2024年04月10日 的回复
Thanks all your possitive view for hotel, see you again.

4/10 很差

LaBarron

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Need to be updated
2024 年 4 月入住 1 晚
Jay 于 2024年04月8日 的回复
Thank you for visit.

6/10 一般

Frances

满意：员工和服务，清洁度
The proximity to and view of Lake Eufaula is awesome. The facility does need to be updated however. i.e. lighting, plumbing, dining area.
2024 年 3 月入住 2 晚
Jay 于 2024年04月8日 的回复
Thanks for all your visit.

2/10 糟糕

Carolyn

与家人出行, 带宠物出行
不满意：住宿条件和设施，清洁度
Smelly, dirty, stained walls, tile, carpet. Door lock broken, Room was supposed to be a suite with couch. Furniture in poor condition with scratches and gouges. Loud music in parking lot. Trash and cigarette butts everywhere.
2024 年 3 月入住 1 晚
Jay 于 2024年04月2日 的回复
WE start renovation so next time you got different.

8/10 还可以

Cynthia L.

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It was great for the price
2024 年 3 月入住 1 晚
Jay 于 2024年04月2日 的回复
thanks .

2/10 糟糕

joseph

不满意：清洁度、员工和服务、住宿条件和设施
Awful bathroom not cleaned furniture falling apart beds had stains on comforter and sheets. Nasty place door in bathroom just had primer on it messed up door knob. Toilet had hairs and fecal matter on it. I’ll sleep in my car before going there again.
Jay 于 2024年04月8日 的回复
Thanks but we going to corrected all.

8/10 还可以

Kegan

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Jay 于 2024年04月8日 的回复
Thanks.

8/10 还可以

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The room was small but big enough for me. I only needed the bed and shower seeing as how I spent most of my time out of the room. The shower was super hot which was wonderful. The upper latch on the door for added security was broken. The door had an opening toward the bottom where the door didn’t align correctly. The mattress was not soft like you expect at a hotel. I woke up with back pain. The breakfast was okay. The waffles you made yourself which was not unusual. The syrup however ruined the waffle. I think they need to find a different brand. Overall, I would stay here again if I needed to.
2024 年 2 月入住 4 晚
Jay 于 2024年02月26日 的回复
Thank you for staying. we looking see you again.

8/10 还可以

Lynn

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Jay 于 2024年04月8日 的回复
Thanks for your concern.

2/10 糟糕

vince

I didn’t check in
2024 年 2 月入住 1 晚
Jay 于 2024年02月26日 的回复
thank you .

10/10 超赞

Ronnie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good breakfast
eco friendliness question needs a WGAS button motel was good, fairly quiet - good breakfast
2024 年 1 月入住 1 晚
Jay 于 2024年02月26日 的回复
Thank you for staying .

10/10 超赞

Adriana

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms Friendly Staff!
2024 年 1 月入住 1 晚
Jay 于 2024年02月1日 的回复
THank you for all.

10/10 超赞

Sheldon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Jay 于 2024年02月26日 的回复
Thank you for all.

4/10 很差

Jason

满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Beautiful view of the lake and causeway, but the bridge was having construction done and the property was in severe need of some renovations.
2023 年 12 月入住 1 晚
Jay 于 2024年02月26日 的回复
Thank you for your beautiful thought.

4/10 很差

James

团体旅客
不满意：住宿条件和设施，清洁度
Not good
I felt sympathy for the folks running this hotel. Pretty sure it's a family operation and they are trying to operate as inexpensively as possible. But the hotel is terribly rundown. The first room they put me in hadn't been cleaned. The second room was okay but there issues like the refrigerator temperature settings knob missing and the toilet running non-stop. It was really cheap, so I guess that should be taken into account.
2023 年 12 月入住 1 晚

4/10 很差

Karen

满意：员工和服务
不满意：清洁度
2023 年 12 月入住 1 晚

2/10 糟糕

Darla

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Changed rooms twice due to heater in room not working. Found cockroach in bed. Took picture if corp would like to see. Never really got toasty warm in room. Night got down in the twenties. I was just to tired to change room again.
2023 年 12 月入住 1 晚

2/10 糟糕

James

不满意：清洁度、员工和服务、住宿条件和设施
Dirty, there were bugs!! No one at front desk. No working T.V. Terrible!!
2023 年 11 月入住 1 晚

10/10 超赞

Dawn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is an older place, but nicely clean. The reservation host was very nice.
2023 年 11 月入住 1 晚

6/10 一般

Benjamin

满意：员工和服务
不满意：住宿条件和设施
Overall it was a good value and clean and comfortable. My only complaint is the water quality. The water was greasy and did not wash off my skin. Needs some kind of plumbing work done.
2023 年 11 月入住 3 晚

6/10 一般

John

团体旅客
满意：客房舒适度，住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

James

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：服务设施
Motel was showing its age and upkeep has been overlooked. Ok for the price. Probalby would not stay there again.
2023 年 10 月入住 2 晚

4/10 很差

Demetrius

不满意：员工和服务
Company is under new management and the customer service is horrible. Poor management and unprofessional. Room wasnt ready when I got ready to check in after making reservations in advance. Guest staying there had to vacuum their own room due to housekeeping not showing up. Quality Inn use to be a great place to stay with exceptional customer service and great hospitality. Continental breakfast wasnt up to usual standards as it use to be. I recommend not to stay at this Quality Inn.
2023 年 10 月入住 1 晚

6/10 一般

真实旅客

与家人出行
不满意：员工和服务
Front desk service unprofessional
2023 年 10 月入住 1 晚

10/10 超赞

Rosa

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed the comfortable room accommodations and the view of the lake.
2023 年 10 月入住 2 晚

8/10 还可以

Kimberly

与配偶出行
满意：员工和服务
This is an older building. It is normally kept well maintained, but this stay there emwere spiders all over the entance to the office. Even the entry way. The womens bathroom in the main area was gross. The room was good but the baseboard was coming off around the door.
2023 年 9 月入住 1 晚

6/10 一般

Deborah

满意：员工和服务，清洁度
The room was clean but some lights did not work, refrigerator freezer door was broken. It was fine for the small price we payed.
2023 年 9 月入住 1 晚

6/10 一般

Jessica

不满意：住宿条件和设施，清洁度
2023 年 9 月入住 2 晚

10/10 超赞

Evelyn，St Simons Island

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient property on Hwy 82 so much more quiet than other Eufala AL properties. Plenty of convenient parking and very friendly and efficient staff.
2023 年 9 月入住 1 晚

4/10 很差

Justin，Farmington Hills

与家人出行, 团体旅客
不满意：清洁度、服务设施、住宿条件和设施
The pool was green and doesn’t look it had been available for a long time. The property itself was not very clean and the rooms were musty. The best thing about this property is it is near the river and walking distance to their Main Street.
2023 年 9 月入住 1 晚

2/10 糟糕

Bilal

Terrible
2023 年 8 月入住 1 晚

6/10 一般

P Ann

团体旅客
满意：员工和服务
不满意：服务设施
The room smell was musty and the room was damp
2023 年 8 月入住 1 晚

10/10 超赞

Abigale

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved this hotel and the view!
2023 年 8 月入住 1 晚

4/10 很差

David，Highland Park

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
I have stayed at this hotel many times over the past two years. This was the first time that the breakfast was horrible. The juice machine was watered down, and the few breakfast items were cold and very limited selection. In the past they had a great breakfast and was one of the main reasons I stayed here. Additionally, the room AC did not work. If you stood more than 5 feet away it was hot. They were going to fix it but never did so all three nights the room would not get below about 85 degrees at the bed area and even hotter towards the bathroom.
2023 年 8 月入住 3 晚

2/10 糟糕

Kevin

不满意：清洁度、员工和服务、住宿条件和设施
At first I thought, little town and nice and quiet area. Then, I got in my room. The AC was incredibly loud. Like very but I decided I'll treat it like loud white noise. Then, I was trying to sleep and there was others out at the pool, which is in the middle of the rooms. They weren't just carrying on, they had the stereo up so loud and screaming and drinking. I tried to call the front desk at least 10 times, took about 30 minutes for someone to answer. Finally someone answered and I told them, and about 10 minutes later it subsided. But I want wanting to go out of my room to the front desk because I legit felt unsafe. So, very late night and not feeling safe were enough butt I needed to try to sleep. I did after the noise settled down. When I woke up, I went into the shower and my feet were leaving heavy dirt marks on floor of shower and I was like what?? I walked around and sure enough it was the old carpeted floors. Place was disgusting. I had to make a trail of towels too keep my feet from touching until I got to my shoes. The floor of the shower was broken and hard to stand in. They had taped over it with something. I was like wow this place was trash. I fell like I need to get a refund but not sure how to go about that??

6/10 一般

Wanda

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Family members
The staff was letting non guests use the pool with very foul language and music until after hours. The light in the bathroom flashed all night. Bugs on the walls
2023 年 7 月入住 1 晚

10/10 超赞

Michael

2023 年 7 月入住 1 晚

10/10 超赞

Mary

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The parking lot was in bad shape very dirty. The room was clean, but smell. We went to Dollar General to get air freshener. The whole property needs to be updated.
2023 年 7 月入住 1 晚

8/10 还可以

Taynia

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was courteous and the rooms were clean.
2023 年 7 月入住 3 晚

8/10 还可以

Marie-Claire

满意：清洁度、员工和服务、住宿条件和设施
The widi didnt work well but other than that everything was nice
2023 年 7 月入住 2 晚

2/10 糟糕

Edward

与家人出行
不满意：住宿条件和设施
No clothing rack area to hang clothes. Carpet stain, shower handle broken pops off . Lighting fixtures poor . Free breakfast was nothing shy of terrible for corp brand Juice area non existent. 2 day stay had to find house keeper to clean rooms, staff stated rooms aren’t clean daily only linen . Many excuses from staff about being new owners in last 12weeks still no excuse for poor customer service.
2023 年 7 月入住 2 晚

8/10 还可以

Kimberly

与配偶出行
满意：员工和服务
Carpet and furniture needs a good cleaning. For the price, not a bad stay.
2023 年 7 月入住 1 晚

2/10 糟糕

Helen

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very poor condition of the property
2023 年 6 月入住 3 晚

2/10 糟糕

Cunnell

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

8/10 还可以

Rick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

4/10 很差

Gail，Wheaton

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Worst ever
2023 年 6 月入住 4 晚