Hamburg Europa Passage Hotels

"Good"

"No hot water.... cold shower and cold wash, was not inclined to have breakfast thereafter. A basic response from receptionist re hot water, with no offer to compensate, left the hotel feeling unwelcomed and poor customer service For such a prestigious hotel, we expected a better experience. We won't be returning here. Poor "

"Clean room and large but breakfast was absolute chaos. The space was far too small for the number of people that were there. You couldn’t move around without bumping into people or have them bump into you. I could sit without people hovering over me and the queue to go and get your own coffee was so long (as it was for the food) that I just gave up and went out for breakfast (effectively paying twice). Extremely poor breakfast experience despite the aesthetics being quite nice and at other times the communal space is very pleasant."

"Very friendly staff."

"Modern hotel with spacious rooms. Location is key if you are a tourist. The local tourist map has two walking routes and both are within 5 minutes of the hotel. There is a U station 100 metres in one direction and an S station 100 metres the other way. We put the car in the parking and did not take it out until we left. Parking not cheap – over €30 per night. We did not use the hotel restaurant as there are so many to choose from a short walk away. Minor niggle: it has the usual notice about saving water but they have installed sinks with a plug that does not close, so you have to leave the water running while shaving!"

"Nice hotel in great location. Only drawback was poor lighting in the bathroom. "

"Excellent location, our suite had everything we needed, including washing soap, teatowel, and coffee maker, and when we asked for extra tea and coffee we got it immediately. Very quiet in the room, no street noise. Reception staff were very helpful at any time of day."

"The location is great, close to restaurants and the train station."

"Clean room and very convenient location "